I agree the fault is not related to the tune but Audi is selling a car fitted with factory settings and you’re not supposed to modify them !
Recall - issued 02/09/2022
- Thread starter The_Ironist
- Start date
Who did you use for the pump replacement and what was the cost if you don't mind sharing?
What was the mileage on your car when you did the update? and is that the 'repair kit' I've seen mentioned with the new pump and a few other bits?
I think I might have to go this route too, don't want to leave it too late and wreck the entire box. That would be a nightmare and it's a huge shame that they won't honour any repairs just because of tuning, but guess that's how it is when you modify to them.
Also side note, assuming if your car came back after update with no fault. Does this mean your pump is not the faulty one? Would it possibly come loose or 'out of tolerance' down the line and error out?
Because I think I've read 1 or 2 cases where someone has had the update and 6 months they had this error appear. So regardless of if your update works or not, does it mean everyone on this recall have faulty pumps? Just matter of if it's in tolerance at the moment. Thinking into this a lot
.... but it's a significant issue not just a small thing
Because I think I've read 1 or 2 cases where someone has had the update and 6 months they had this error appear. So regardless of if your update works or not, does it mean everyone on this recall have faulty pumps? Just matter of if it's in tolerance at the moment. Thinking into this a lot
.... but it's a significant issue not just a small thingI have done it in France small , it cost me 2150 euros !
I used a small dsg specialist in France who I know has already repaired the same box.
it cost me 2150 euros!
No the box was surprisingly ok! picture is of the shredding of the aux pump taken out !
Milage was 47000 miles, I haven’t seen the kit but with the pump there was filter made of plastic!
I was very lucky with mine the mechanic told me it wouldn’t have last much longer !
if your car throw up the code just stop using it
The error came straight away after the update in my case and I drove it around 600 miles until I found someone to repair it! it depends on the milage I guess but if your car is part of the recall I would have the gearbox checked !Also side note, assuming if your car came back after update with no fault. Does this mean your pump is not the faulty one? Would it possibly come loose or 'out of tolerance' down the line and error out?
Because I think I've read 1 or 2 cases where someone has had the update and 6 months they had this error appear. So regardless of if your update works or not, does it mean everyone on this recall have faulty pumps? Just matter of if it's in tolerance at the moment. Thinking into this a lot
What year is your car?
I asked the dealer and mine isn’t part of the recall. Maybe it was just a bad batch.
Car is 2017 model year ! Yes if your dealer said car is not part of the recall you have nothing to worry about !
The recall was issued in 2022 but they found out about the manufacture problem in 2018 so from then the problem was solved !
That’s what I want to hear
Mine is a late 2018. Would have thought they would install the update just to be sure.
got another year left on my extended warranty so if it’s gonna blow up better be soon.
I've had a Gearbox Malfunction message on the screen in June that flashed for literally two seconds and then disappeared. Went to Audi Northampton and was told that I should be fine to go back home if the message is not on the screen anymore.
Plugged my OBDELEVEN and scanned fault codes. This is what showed up... It that anything to do with the recall? The message never showed up since. My car had the recall done in April.
Plugged my OBDELEVEN and scanned fault codes. This is what showed up... It that anything to do with the recall? The message never showed up since. My car had the recall done in April.
That’s what I want to hear
Mine is a late 2018. Would have thought they would install the update just to be sure.
got another year left on my extended warranty so if it’s gonna blow up better be soon.
Definitely not part of the recall !That’s what I want to hear
Mine is a late 2018. Would have thought they would install the update just to be sure.
got another year left on my extended warranty so if it’s gonna blow up better be soon.
The update cannot be installed on later model mechatronic is different !
Would you by any chance have the part numbers and software numbers for the newer units?
Thanks for sharing the info! Think you're the first I've read that has sourced the repair themselves with a modified car.
By shredding was your pump already damaged? Or is that from taking it out.
Had no other choice ! Audi was asking crazy money to do the repair!
Yes the pump was damaged but still working !
As the plate that maintain the pump unscrews the pump is getting loose and it has to work harder to keep the desired pressure causing more damage !
The pump was in that state when the guy opened the box !
I’m trying to compare what the revised part numbers are compared to the dodgy part numbers.
I read somewhere that this is supposedly the repair kit with the whole assembly - 0GC398008D.
I have a S3 early MY18 (actually built in late 2017)
ODBEleven is showing this information for my transmission.
02 Transmission
System description: GSG DQ381
Software number: 0GC3000 12A
Software version: 1402
Hardware number: 0GC927711G
Hardware version: H06
Audi is saying 34L4 doesn't apply to this (The 34L4 campaign doesn't exist in Australia apparently ... atleast not yet)
Anyone have the same transmission hardware/software combination as above and was covered by the 34L4 program in UK?
Thanks
ODBEleven is showing this information for my transmission.
02 Transmission
System description: GSG DQ381
Software number: 0GC3000 12A
Software version: 1402
Hardware number: 0GC927711G
Hardware version: H06
Audi is saying 34L4 doesn't apply to this (The 34L4 campaign doesn't exist in Australia apparently ... atleast not yet)
Anyone have the same transmission hardware/software combination as above and was covered by the 34L4 program in UK?
Thanks
Hi, if your Audi dealer says you are not concerned by the recall then you don’t have to worry about it !
if you want to verify by yourself use the website below it’s in german but easy to use, you need your VIN .
Feldmaßnahmen | Audi Deutschland
Hier können Sie prüfen, ob Ihr Fahrzeug von einer Feldmaßnahme (Rückruf, Servicemaßnahme) betroffen ist.
Just an update from me on this issue.
I pursued the issue with Audi UK, but got no where. They contacted the dealer (Audi Macclesfield) and Audi technical, and Audi technical (supposedly) checked the dealer had followed the procedure of applying the firmware to the gearbox correctly. Result: they had done things correctly.
I was then fobbed off with, record all the incidents that you are having with the car/gearbox, then take those to the dealer the next time you visit. I did so, result, "nothing wrong with the car". Which is complete rubbish.
The problem is the technicians don't drive the car on a daily basis, or wont recall what the car was like before the update, so to them the car will drive fine. But it isn't.
It's jerky when the clutch engages/disengages (like when parking, crawling in traffic). There's been incidents where it will hold on to 1st or 2nd or even 3rd gear right up the rev range, in just normal driving (i.e. not booting it). It seems to "slip" the gear changes, as well, so they are not instant and not smooth. The whole driveability of the car has changed for me.
I've all but given up with Audi. I don't have the time to keep chasing them and taking it to the dealers.
I pursued the issue with Audi UK, but got no where. They contacted the dealer (Audi Macclesfield) and Audi technical, and Audi technical (supposedly) checked the dealer had followed the procedure of applying the firmware to the gearbox correctly. Result: they had done things correctly.
I was then fobbed off with, record all the incidents that you are having with the car/gearbox, then take those to the dealer the next time you visit. I did so, result, "nothing wrong with the car". Which is complete rubbish.
The problem is the technicians don't drive the car on a daily basis, or wont recall what the car was like before the update, so to them the car will drive fine. But it isn't.
It's jerky when the clutch engages/disengages (like when parking, crawling in traffic). There's been incidents where it will hold on to 1st or 2nd or even 3rd gear right up the rev range, in just normal driving (i.e. not booting it). It seems to "slip" the gear changes, as well, so they are not instant and not smooth. The whole driveability of the car has changed for me.
I've all but given up with Audi. I don't have the time to keep chasing them and taking it to the dealers.
larsmate
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This is mine and I've just had the update done at Audi Centre Sydney as they identified my car as requiring update:
Address 02: Auto Trans (J743) Labels: None
Part No SW: 0GC 300 011 M HW: 0GC 927 711 G
Component: GSG DQ381 H06 0706
Revision: 00H06V07
Coding: 0014
Shop #: WSC 00000 000 00000
ASAM Dataset: EV_TCMDQ381061 001
ROD: EV_TCMDQ381061_AU37.rod
VCID: 2C020C04C6872517D72-8078
No fault code found.
Hi all, update from me. Had it taken in for the update and got a call back later in day that my car threw the error. I'm rebooked to take it back few weeks time, they informed me the repair (said it's to replace the pump) will be covered and I can drive in the meantime.
And curious for anyone else who had the error thrown, what was the outcome?
Was wondering how yours went? Was the box repaired or replaced in the and how is it?
And curious for anyone else who had the error thrown, what was the outcome?
Few suggestions based on my learning curve:
- That is a very complex repair. I'd insist the job be given to a Master Technician, not any technician.
- I'd ask any updates/guidance from the service advisor be in writing/email. Especially if they told you that it is safe to drive around now, i'd definitely request that statement in writing. In my case, i was told it would be unsafe to drive and they said to get the car recovered back to the dealership. If the auxiliary pump cover falls off while driving (the real/underlying production defect necessitating the 34L4 Service Campaign) and it damages your gearbox, you'd want the dealership be 100% responsible.
- I believe you can go to any dealership. If the one that completed the software update isn't giving you confidence or wait times for bookings are extensive or unable to reserve a loaner car, I'd recommend checking around. It is a very complex and labor intensive repair that the dealership charges manufacturer for. It is a substantial work you are bringing to them and they should accommodate your convenience.
- When they remove the gearbox and split the case to access its guts, they will either find the cover fallen off or an impending failure. Depending on what stage it is in (especially if the fallen bolts and/or cover are caught by the inner magnet; located underneath the internal fluid filter), it will likely be repaired not replaced. It will be a few days as they tend to send their findings to Factory and receive authorizations which takes unnecessarily long time.
- If you can have them provide photos of what they find and share with us on the forum, that would be awesome.
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Thanks for these pointers! Will talk to my Audi dealer. Lets hope mine goes smooth and if anything else is required, there's no stress to push for anything as it's a major issue in these boxes... It didn't seem like they have done this recall/job before so hmmm. Hopefully they handle it properly.
So did your own car end up having the pump replaced/repaired or new gearboxn and all ok afterwards? What was the lead times in your experience as I hope there's no major delay. Seeing as most of the time it take weeks/months on parts or authorisation from Audi.
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Hi @RSJJ23 , do you mind sharing which dealer you went to?
Did your VIN come up as flagged by the recall?
Thank you
Gotta love Audi dealerships
Booked in to have TCU updated.
Pickedup car - brought home, plugged into OBDEleven to check software version.... has not been updated. Love it
Booked in to have TCU updated.
Pickedup car - brought home, plugged into OBDEleven to check software version.... has not been updated. Love it
I had this happen to me .. Gearbox at 24k miles imploded for inside to out .. I looked into it and could see a clear trend with facelift models 17/18 .. Having bought 5 S3’s from Aberdeen Audi I will now never give them any business again due to the treatment and lies I received .. I asked them to look into this issue and could even give registrations of card from their dealership with same issue but told me ‘ I was unlucky ‘ etc .. They basically ignored me and I was charged £7k+ to replace with zero good will or even so much as a half ***** attempt to look into it for me .. Bolts come loose from a part inside gearbox and cause the issue so how a software check can rectify this is beyond me .. Just to complete the sh1t show then launched the global recall within 24hrs of me paying and collecting my car after 4 months of BS from them .. I went via ombudsman and got a full refund but like I say, will never deal with Aberdeen Audi again
As stated above, the software can’t fix the problem. It does seem to max pressure the gearbox to see if it’s going to fail soon, and then monitors oil pressure to warm in advance of pending failure before it goes bang.
Re dealer- am surprised they (or Audi UK) didn’t refund once the campaign was announced.
Re dealer- am surprised they (or Audi UK) didn’t refund once the campaign was announced.
Hi all, further update from me and info for anyone who may be researching this recall.
So, my car ended up going in to get this software update. Once that was carried out it produced the gearbox error (Auxilary pump error in scan). The dealer rang me and informed me that they will re-book the car to get it repaired in the week after. Prior to this, the car had 0 symptoms of issues and I never used Start-Stop (I suspect it doesn't matter).
I got the car back with the error and they informed me I could drive for the meantime. I could instantly notice the new software behaviour (very eager to get into high gears when cruising and felt very boring as others have described). I just let the car sit till I had to bring it back in for repairs as I didn't want to risk it.
Fast forward to the day I dropped the car to get the gearbox repaired, I fortunately had a loaner so not a big hassle to me and it was covered without question, which was my biggest concern from the start. Took a few weeks and received the car back where they informed me the pump bolts were loose and didn't drop out, so they used the repair kit (with the pump and hardware). It drove the same after I picked it up and seemed all good.
Unfortunately, as soon as I got home, I noticed some fluid dripping between the trans and engine after shutting the car off. I did a few trips to confirm this, and it was leaking droplets every time. So, I rang them and had the car booked immediately. Fast forward a week or two, they ended up replacing the clutch pack cover / plate. I was quite paranoid and began monitoring for leaks even after and it looks like the cover has done the trick.
Since then car seems to drive as it was before all this. I do notice some clunking on downshift from 2nd to 1st (when stopping) but think this may be normal behaviour and probably don't want to overthink it as I'm tired of this recall. I had only owned the car for a few months prior, so it was quite stressful when I discovered mine had this outstanding.
Good luck to anyone. I would say definitely do it as long as it's covered.
So, my car ended up going in to get this software update. Once that was carried out it produced the gearbox error (Auxilary pump error in scan). The dealer rang me and informed me that they will re-book the car to get it repaired in the week after. Prior to this, the car had 0 symptoms of issues and I never used Start-Stop (I suspect it doesn't matter).
I got the car back with the error and they informed me I could drive for the meantime. I could instantly notice the new software behaviour (very eager to get into high gears when cruising and felt very boring as others have described). I just let the car sit till I had to bring it back in for repairs as I didn't want to risk it.
Fast forward to the day I dropped the car to get the gearbox repaired, I fortunately had a loaner so not a big hassle to me and it was covered without question, which was my biggest concern from the start. Took a few weeks and received the car back where they informed me the pump bolts were loose and didn't drop out, so they used the repair kit (with the pump and hardware). It drove the same after I picked it up and seemed all good.
Unfortunately, as soon as I got home, I noticed some fluid dripping between the trans and engine after shutting the car off. I did a few trips to confirm this, and it was leaking droplets every time. So, I rang them and had the car booked immediately. Fast forward a week or two, they ended up replacing the clutch pack cover / plate. I was quite paranoid and began monitoring for leaks even after and it looks like the cover has done the trick.
Since then car seems to drive as it was before all this. I do notice some clunking on downshift from 2nd to 1st (when stopping) but think this may be normal behaviour and probably don't want to overthink it as I'm tired of this recall. I had only owned the car for a few months prior, so it was quite stressful when I discovered mine had this outstanding.
Good luck to anyone. I would say definitely do it as long as it's covered.
Any news on this? I have exactly the same problem. After the update it has occasionally stuck in 1st or 2nd or 3rd gear in just normal driving with minimal pressure on the accelerator.
I plan to contact the dealer who did the update to find out about this issue.
I have exactly the same problem with the gearbox holding the gears up to high revs. Mainly 1st, 2nd and 3rd. Doesn't happen very often but left the car with the dealership few weeks ago. I was told that everything is OK, they did some "adjustments" and asked to drive the car and see if there is any difference. The issue is that the warranty ends in February so I'm planning to test it for couple of weeks and take it back to the dealer anyway.
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Hope the "adjustments" have solved the problem. I will contact my dealer in the new year and see if they can do anything to fix it as well.
Wondering if there is something in the software that does this (occasionally higher revs) to "test" or measure the pressure from the pump to see if the bolts are loose?
We'll see, I'm picking up the car on the 4th so will start testing soon. I'm planning to go for stage 1 ECU & TCU in the future. It made massive difference in driveability with my previous A3 with the same gearbox and engine.
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BrianTheSn@il
New Member
Yes i also have the sme problem, sometimes it hangs out in 1st gear and wont change to 2nd. Has anyone taken the car back because of this ? Is there another update on the update ?
Problem didn't come back after the "adjustments" so far but I doubt that they did anything apart from reflashing the software or something similar...
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