I've just taken our S3 in to Edinburgh Audi to get an intermittent parking sensor fault looked at under warranty. They're located out in Sighthill which isn't the easiest place to get to/from on public transport, so I requested a courtesy car. Apart from meaning that I had to wait a further week for a date and asking me to bring my driving licence and NI number, everything seemed pretty ordinary.
On arriving today, I got told that I'd be charged £15 as an "Administration Charge" for the courtesy car. I wasn't warned about this in advance and I've never experienced or heard of this before. On querying it, initially I was told it was to cover their admin costs of checking my driving licence with the DVLA and later on this changed to be a charge to insure me on the courtesy car! Really?!?!?
If the car was in for a service or repair out of warranty I might see this as reasonable, but I don't expect to pay when it goes in for work under warranty. Am I being unreasonable? What experiences do others have?
On arriving today, I got told that I'd be charged £15 as an "Administration Charge" for the courtesy car. I wasn't warned about this in advance and I've never experienced or heard of this before. On querying it, initially I was told it was to cover their admin costs of checking my driving licence with the DVLA and later on this changed to be a charge to insure me on the courtesy car! Really?!?!?
If the car was in for a service or repair out of warranty I might see this as reasonable, but I don't expect to pay when it goes in for work under warranty. Am I being unreasonable? What experiences do others have?