Don't get me started........Cardiff Audi are a complete bunch of time wasting tosspots
Arrived there and got booked in. 10 minutes later I get called back to the service desk to explain why I'm here. I explain that its a safety issue and I want to know if my car requires the uprated injectors. Girl on the service desk replies 'but we only replace them when they fail.' Urm NO!! I explained that Audi UK had arranged and agreed to see if my car requires the latest injectors.
Another 10 minutes goes by after they speak to Audi UK and they came back to say we need to re-book the vehicle as we don't have the gaskets and also we have to wait for the engine to cool before investigating. I asked why hadn't more time been allowed for this and why hadn't I'd been informed at the time of the booking? Couldn't explain that.
So the end result is its now re-booked for next Friday. I'll be contacting Audi UK on Monday to complain about the ****-up and ensure I won't be paying to use the courtesy car I've booked when I drop the car off
Suffice to say that after this is done Cardiff Audi will not be getting any future business from me. They couldn't even change my service regime from longlife to time & distance on the DIS. I had to do that myself......