I had my A4 2007 A4 done a few weeks ago, was surprised to get the letter through the post considering the age but apparently its a common issue from this make and is across a few manufactures. the thought of potential airbag shrapnel flying through the air was a worry!
I haven't been to a main Audi dealer for a while as I don't have a spare £80+K to pick up a new RS4 etc or have any desire to take out a second mortgage to pay for servicing etc but was surprised (not surprised) at the lack of personal customer skills compared to what dealers use to have.
- If your not buying a new car I'm not interested
- You have an old Audi so you are no considered a worthwhile customer
- you are not paying for this service work so I couldn't care less about your custom
- No I wont even offer you a coffee while you wait for 20 mins to have your key returned
- yes you can no book in on line and drop your keys so we don't even have to converse with you
- we will give you a free health check and clean - but not clean inside the car and give you a list of minor jobs that to not need doing that actually out ways the sum of the value of your car!
- (£835 to change front discs and pads and £88 to replace a tyre with a re-moulded one we have out the back) - joke as it passed an MOT 1 week before
unfortunately dealers are not what they use to be and just clinical robots to the car market system,
but yes airbag changed successfully - Rant over