£320 For First Oil Service! WTF!

Liddo

S5 Sportback Lease
Hi All

My S5 will be going back to the leasing company at the end of March, but its due its first oil service. I've been quoted £320 by two local dealers for this, and WTF! its a 10 min job and the oil isn't made of gold surely!

I've also be quoted a reasonable (ish) £198 by an Audi specialist, but i'm not sure I can use specialists? Anyone else had this dilemma with a lease car?

Cheers
 

IJB1959

Registered User
Hi All

My S5 will be going back to the leasing company at the end of March, but its due its first oil service. I've been quoted £320 by two local dealers for this, and WTF! its a 10 min job and the oil isn't made of gold surely!

I've also be quoted a reasonable (ish) £198 by an Audi specialist, but i'm not sure I can use specialists? Anyone else had this dilemma with a lease car?

Cheers
I used an Audi approved independent garage which was £120.00 for this. Lawfully Audi cannot deny you doing this as long as they are approved and use Audi approved parts. They update the log book online and reset the MMI. I would avoid the main stealers if you can.
 

Liddo

S5 Sportback Lease
Cheers chaps, I'll deffo be using an independent, I'll just make sure they are approved
 

Evil Derboy

Registered User
I used an Audi approved independent garage which was £120.00 for this. Lawfully Audi cannot deny you doing this as long as they are approved and use Audi approved parts. They update the log book online and reset the MMI. I would avoid the main stealers if you can.

This is incorrect depending on the terms of your leasing agreement. @IJB1959 is referring to block-exemption legislation that stops Audi denying warranty claims if the car has been serviced by someone else. However, as your car is leased, it doesn't belong to you and so you need to ahere to the terms in which the owner has lent you the car. In other words if your leasing agreement states that the car must be serviced by an Audi dealer then that's where you need to take it I'm afraid.

Usually when I'm leasing, I hand the car back a month early to avoid having to pay for a service just before it's due back.

Audi Dealerships will price match as long as the quote is all including Genuine OEM parts.

This offer expired on 31st of December 2018. Was pretty useless anyway as dealers were asking for a written quote with part numbers from the competing garage.
 

Liddo

S5 Sportback Lease
It just says "Ensure the car is serviced by an Audi centre at the recommended intervals"

I've tried so send it back early, but my next lease is going to be delivered a month late! Im trying NOT to use the car as I still
have 25 days left before the service is due! lol
 

Evil Derboy

Registered User
It just says "Ensure the car is serviced by an Audi centre at the recommended intervals"

I've tried so send it back early, but my next lease is going to be delivered a month late! Im trying NOT to use the car as I still
have 25 days left before the service is due! lol

An "Audi Centre" is an Audi dealer, not an independant garage. For me that answers the question but if you still have doubts, I'd call them and ask. I've leased a number of cars over the years and I've yet to see an agreement that doesn't specify it has to go to the dealer. I've never breached the terms of a lease so I don't know what the consequences of not doing would be.
 

Dan S5 B9

Registered User
Always used independent Garages and just handed the car back to audi last month with 3 differnet garages as proof of service and got a new one with no issues. That's when they politely made me aware that they will price match any of these independent quotes as long as they used genuine parts (which they do) saved a fortune.
 

RAF_S7

Well-Known Member
Gold Supporter
The oil is a significant part of the cost in any dealer service. If you supply your own, sources significantly cheaper than the dealer, you can make a reasonable saving, even over an Indy.
 

S32B

Registered User
However, as your car is leased, it doesn't belong to you and so you need to ahere to the terms in which the owner has lent you the car. In other words if your leasing agreement states that the car must be serviced by an Audi dealer then that's where you need to take it I'm afraid.
Yep just about to say the same :)
 

Evil Derboy

Registered User
Always used independent Garages and just handed the car back to audi last month with 3 differnet garages as proof of service and got a new one with no issues. That's when they politely made me aware that they will price match any of these independent quotes as long as they used genuine parts (which they do) saved a fortune.

Was your car a lease or a PCP?
 

DarkyUK

Registered User
I bought the add on service pack online for my S5, £468 and includes the first oil change and then an oil change and interim service. Very strange as someone else on here tried the same with an almost identical S5 which was also approved use but got a message online saying no service packs were available.
 

crazylegscrane

Registered User
I got the service pack after DarkyUK pointed it out in another post and it is good value
 

Blessed_Badger

Registered User
On the Audi website it’s £468 for engines under 2.0 but £598 for those over - how did you guys manage to get it for £468?


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DarkyUK

Registered User
On the Audi website it’s £468 for engines under 2.0 but £598 for those over - how did you guys manage to get it for £468?


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That's just the advert, follow the buy link and it dropped for me
 

cuke2u

Registered User
Might be handy to post up the link again...
 

DarkyUK

Registered User

cuke2u

Registered User
Try this link, enter your reg and it should give you a price.

https://audi.service-plans.io/
Am I being perdantic but that's for plans, whereas:
"I asked for it but no service pack for RS models. BMW 1-0 Audi"
"I got the service pack after DarkyUKpointed it out in another post and it is good value"

So easy to confuse as I thought it was a service pack containing oil and filters.

I already have a three year service plan anyway at £9.56 a month...
 

DarkyUK

Registered User
Yes you are :yes:

I know what you mean though, the topic was about service though I believe....
 

cuke2u

Registered User
I was interested in whether Audi, or anyone else, would sell a service pack though not for myself...
 
Just checked my lease contract and I don't think I can risk not getting it done at a dealer. See clause 9.4.1
Screenshot_20190203-181102_Adobe Acrobat.jpg
 

Evil Derboy

Registered User
Just checked my lease contract and I don't think I can risk not getting it done at a dealer. See clause 9.4.1 View attachment 174997

I have leased a number of cars from BMW, Audi, Maserati and VW in the last decade and every single one of them stipulated it had to go to the dealer. Either by outright saying it or in Maserati’s case “must be service by our authorised agent.”

That’s the difference with leasing and finance. You have to agree to their terms for letting you borrow the motor for a few years.
 

cuke2u

Registered User
I believe a good example of being pedantic would be for me to tell you that’s what the word is, rather than “perdantic” :footy:
Aww you know how I am usually so careful about my smelling too...
 

Blessed_Badger

Registered User
Thanks for the link! Wasn’t working via my phone but did it on my Mac today! £468 for 2 services isn’t bad IMHO! Will ha e to get it booked in over the next few days as it’s flashing warnings of how many days I have left every time!

The best price I’d got for the first oil change was £225 from an indy garage so there’s no way the full 2nd inspection would have been cheap so not only will it be done by a franchised dealer it’ll be cheaper too!


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SRB93

S5 B9 Coupe - Glacier White
Managed to get mine to £270 with the main dealer and they waivered the courtesy car fee off too. Still mighty expensive for such a minor change.
 

Sherbs

Registered User
My 1st service (oil change) was £190 at main dealer, 2nd service oil and inspection was £328 again at main dealer, goes to show the massive difference in prices out there.
 

Blessed_Badger

Registered User
My 1st service (oil change) was £190 at main dealer, 2nd service oil and inspection was £328 again at main dealer, goes to show the massive difference in prices out there.

They’re good prices!! If you don’t mind me asking which dealer / franchise is that through?


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Sherbs

Registered User
That was with Sinclair Audi in Bridgend
 

rasA4

Four Rings Mafia Specialist
nearly fell over went i went into an Audi dealer this morning £530 for an inspection and oil service! and they dont offer price match
 

Liddo

S5 Sportback Lease
Thanks for all the replies chaps, and to clarify, Audi Leasing demand you go to an Audi dealership and nowhere else!

Might ring a few and see if I can also get an oil service for £190 :yes:
 

Liddo

S5 Sportback Lease
speaking of which, anyone in the North West had a cheap oil change from an Audi dealer??? If so, which one?
 

DarkyUK

Registered User
My 1st service (oil change) was £190 at main dealer, 2nd service oil and inspection was £328 again at main dealer, goes to show the massive difference in prices out there.

Thats a lot cheaper than anywhere around Nottingham or Derby, over £300 just for the oil change
 

Chimp

Registered User
I spoke to local dealer about an oil and inspection today and they offered oil Change - £314, inspection £218 and together £ 412. Didn't call anyone else as I deduced that I had an oil and inspection last March so the inspection shouldn't be for ages! They will be resetting the clock for me in a week or so... bit of a pain.

But they are carrying out the camera update required at the same time. I mentioned the gearbox and hesitation and a bit lumpy now and again and they said no updates due... but might be a TSB that covers it. I would need to book it in for investigation.
 

Liddo

S5 Sportback Lease
Well, Im now booked in with Cheshire Oaks Audi, £287, that includes a wash and hoover and health check

£30-£40 cheaper than anywhere else, but I think its going to cost me more than that at the outlet village! doh!
 

Blessed_Badger

Registered User
Not happy at all - my car is due its first service on Wednesday and is already booked in, service plan was paid in full on 6th February and just got this from Audi....

Good morning Mr ******


Unfortunately we encountered an issue when attempting the set-up of your Service Plan online because the model of your vehicle does not qualify for this particular product. This means that your Service Plan online purchase hasn't been successfully fulfilled, and we will delete the contact information provided and process you a refund for any payment of the plan.


You don't need to do anything – we will contact you via email to confirm the payment and service plan details have been deleted within the next 5 working days.

I've phoned Audi Finance, who the service plan is through (although I paid for it all in one lump sum), and spoke to the most unhelpful and quite rude man who just kept on reading out the email to me like I was some imbecile who couldn't read. The thing is, my car was originally due to be serviced last Wednesday but due to another on-going fault was changed to this week, so I would already have had the service paid for by the service plan if the car hadn't developed this fault. Basically he couldn't tell me what the problem was just that 'your vehicle does not qualify for this particular product'. I suspect that it is down to a computer error giving us with 3.0L cars the price of the 2.0L cars and Audi not wanting to honour this. After getting nowhere with Audi Finance he said to contact the dealer so I'll have to do that after work - but it was booked in with this dealer as they are local and far from the cheapest! I'm fuming!!!!

Has anyone else with the S5 who got the service plan for £468
 
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