lol, ta for the offer but i'm teetotal.
"lost" the car?! Explain!
Booked the car in for the 2nd part of the oil test (results) and the tech initially said on the 1st part of the oil test I needed a new turbo which they had duly ordered in ready.
I expected it to be in for a day.
end of day 1 I was called to say that it passed the oil test (much to my disappointment). when aksed about the turbo I was told I don't know but my notes on the paperwork say it hasn't been fitted but might need a new one in 12 months. I said this was not acceptable as this would mean the car is our of warranty and I would end up footing the bill for something which was clearly faulty or on its way out. She never got back to me.
This was Friday.
Monday I got a call to say my car would be ready soon and its going for an MOT. Er Sorry !!!! My car doesn't need an MOT, in fact it has 6 months left on it. Told me they would get back to me. Heard nothing
Tuesday afternoon I rang them. No call back
I rang an hour later - No Call back.
I rang an hour later and gave the woman on reception one holy hell of a blasting as she told me they couldn't find my car. As soon as I stopped ranting she suggested I get the service manager to call me. MMMM yes I think you should
He called nice as pie and blamed his service advisor for being on holiday to which I replied, your department falls apart because one person is not in. Not good enough. Have you done my new turbo. Ah well it didn't need it so we just tightened up the clips as their is nothing wrong with it.
Went down to pick the car up and as soon as I mentioned my name the woman said the service manager will be right with me. I was ushered away from the other waiting customers and given a bottle of champagne. (I hate the stuff so wrapped it up for the wife for Xmas - bonus). when quizzed what exactly they had done to my car for three days is amounted to an oil change and tightening two clips. All in all an hours work !!!
Absolutely hopeless and never going back again - ever especially after my wheel issues - but that's another story.
Manchester Audi - Much more attentive. Car actually failed the oil test 3 months after and I question the methods used by the other dealership, in fact question whether is was done correctly or even at all !
there endeth the story. Tune in next week for the saga on buckled wheels !!!