The S3 8V was exactly the same as that but the new 8Y only allows 1 phone at a time, absolutely pi$$ed off about this, I use this as my works car and need the 2 phones, it was in at Wolverhampton Audi all afternoon yesterday to try and find out why, they say they are looking into and so is Amersham where I bought it from but it’s all gone very quiet
iPhone 12 Pro
An update:-Mine was built in December 20’ and to access the screen you mention you simply swipe from left to right on the Home Screen.
An update:-
Car was at dealerships for 3 days last week, all the software etc.. updated to the latest spec, but still no 3rd screen, wireless car play etc..
The dealer has escalated this to "factory" but still waiting for a response!
My plan of action that if the problem cannot be resolved by software fixes is to have the whole MMI replaced with a new one under warranty, i have checked the "legals" etc... and I am within my rights to ask this to be done.
Regarding the use of 2 phones, haven't checked, but i'm sure mine will have the same issues.
Jon
So to add to the missing 3rd screen, and no wireless Apple Car play, have now discovered 2 other problems.
My Audi connect App refuses to connect to the MMI, even the dealer can't get it to connect.
Also when you are listening to music via media on the mmi and then switch to the radio the whole system is muted, the only way to get sound is to switch the car off and start again!
My dealer is aware and seen both problems first hand! and is keen to resolve, they've even talked about getting me another car!!!
My dealer is Hull Audi, and they have been fantastic, can't fault their level of service.
I’ve come to the conclusion that mine will never have the third screen. Dealer hasn’t been back in touch for two and half weeks now. One thing is for sure I won’t break my golden rule ever again, which is to never buy a new car in the first year of production. I wish I’d waited till all the teething problems are ironed out.
Yeah that’s just it, if one is connected the other does not ring and by the time you have swapped them over you’ve missed the call, I’ve also tried one on car play but as soon as it connects it switches off the Bluetooth to the other, very poor!
iPhone 12 Pro
Does your car have the wireless charging box? just read something strange (but more detailed) on the AUDI IE website.
"Handsfree talking is also possible with up to two connected mobile phones"
Hope that is not true that you need the box in order to connect 2 phones
No I don’t have the wireless charging I had it on the 8V and hardly used it
iPhone 12 Pro
I wonder if that could be it, I'll go test on my car later in the morning (I've got the wireless charging box)
So just to make sure I test it correctly, you have 2 phones connected A and B.
A is selected on the virtual cockpit for phonebook etc, but when you get a phonecall on B it doesn't come through the speakers unless you change the selected phone on the cockpit?
That’s exactly right, I have to manually swap between phones
iPhone 12 Pro
You're not going to like this, but it works flawlessly on mine.
I think this is Audi again cocking up with the descriptions on the websites. The UK website description for the wireless charging box reads:
"This enables you to make and receive calls conveniently while on the move and to charge compatible smartphones wirelessly in the vehicle." - can you get any more vague?
Where as the Irish description for the same thing reads:
"Handsfree talking is also possible with up to two connected mobile phones"
I think you would have selected it had the description been clearer on the UK site, am I right?
Can anyone else on here without a wireless charging box can verify this by connecting two phones via bluetooth, and then using a third phone to call each phone one at a time. Do both phones pop up on the virtual cockpit display and come through the speakers ?
I'm the same as Bayl with mine, I don't have the wireless charging either, as didn't see any reason to get it. I can connect both mobiles, but can't take calls on the second one unless its selected as the master.
I've been getting around this by setting up call forwarding whenever I have to drive anywhere, but thats a complete pain in the ****.
If I need the wireless box to have two working phones, that is bull in my opinion, being able to use two phones should be a standard option in my opinion. Pre-covid I was travelling roughly 25,000 miles a year, so having the ability to connect and receive calls on two phones is an absolute must have for me.
I'm the same as Bayl with mine, I don't have the wireless charging either, as didn't see any reason to get it. I can connect both mobiles, but can't take calls on the second one unless its selected as the master.
I've been getting around this by setting up call forwarding whenever I have to drive anywhere, but thats a complete pain in the ****.
If I need the wireless box to have two working phones, that is bull in my opinion, being able to use two phones should be a standard option in my opinion. Pre-covid I was travelling roughly 25,000 miles a year, so having the ability to connect and receive calls on two phones is an absolute must have for me.
Just had it confirmed by Audi UK ... "You would need the wireless charge box to connect two phones simultaneously" ....
Ridiculous how would we have ever known this if it were not for the more detailed description on AUDI Ireland...
It will be interesting to see how long your dealer takes to figure it out, they really need to stop being super vague with their descriptions
Cheers, thats just ridiculous.
And knowing Audi I'm going to hazard a guess that we won't be able to easily retrofit one into the car. My ****** 2014 Ford Focus had the ability to use two phones at once.
Given the vagueness of the information on the Audi website for the wireless box, and the fact that my dealer told me I could connect two phones (which in my opinion means I'd be able to use two phones) I'm wondering what options I have to get something fixed or put in.
Thanks guys this is interesting, I’m still waiting on Amersham Audi they are ignoring my calls, how did you contact Audi UK I think I will take it to them, the retro fit looks quite straight forward it just replaces the front section.
iPhone 12 Pro
No worries, still strange that we have to figure these things out rather than "the specialists".
I went through Facebook Messenger, it usually gets picked up within an hour or two, and that way you have everything in writing.
From looking at the last gen, it seems the retrofit is expensive.. £799 https://www.advanced-incar.co.uk/products/audi-retrofits/audi-phone-box-retrofit/
Thanks guys this is interesting, I’m still waiting on Amersham Audi they are ignoring my calls, how did you contact Audi UK I think I will take it to them, the retro fit looks quite straight forward it just replaces the front section.
iPhone 12 Pro
So my car has been with Audi all day today being looked at, and I've been told the following
- The music stopping when you switch between Radio and Media is apparently being caused by the fact that my mobile (Galaxy S20) is incompatable with the Audi MMI system. (Honestly I'm not sure if I beleive that and was wondering whether anyone is using a S20 with no challenges?)
- The Audi dealership doesn't appear to have a clue about why 2 phones can be connected, but only the primary phone will receive calls. They haven't said a thing to me about the Wireless Charge Box being the cause. (I'm still waiting on Audi Customer Services to also come back to me on this one), and have said they are continuing to look into whats going on with this.
- The favourite screen I've been told is due to it not being a feature on my model (A3 Saloon) apparently. I know that others are seeing the issue on the S3, but was wondering whether any A3 drivers have the screen on their MMI at all?
Honestly I don't feel like Audi have been very useful with this at all. They don't seem to really have any idea whats causing some of the MMI issues, and have said that they want to hold the car to run further tests on it.
Unforutnately as they can't then tell me when I'd get the car back (it could be anywhere from 2 - 10 days), and I need it for work I'm not able to leave it to get sorted.
I'll see what Audi Customer Services comes back with too
An update...That sounds like complete BS to me, other people have got the same problem I doubt they all have Samsung, they did say something similar to me as I have iPhone 12 Pro, it’s too new for the software loolll, also mines an S3 and I don’t have the third screen, I’ve heard they are built in two different places so perhaps one is loading one software and one another version??
iPhone 12 Pro
An update...
My car is going back in again tomorrow, at the request of the dealer!
Let's see what tomorrow brings.
Finally had a call from the dealers today, they tell me they have two cars side by side in the garage one with 2 pages one with 3 they are comparing software and interchanging control modules between the two before they call me back and request I take mine in
I've also had a response from Audi Digital Services telling me that I should be able to connect two mobile phones and use both without issues (weirdly they never mentioned the wireless car box, so not sure whats going on here) and that I should have wireless car play enabled and usable on the MMI.
Sam be good to see what your dealer comes up with on the favourites screen, as at the moment mine are swearing it doesn't exist.
This is what annoys me, I have the 3 screens so it clearly does exist, so why do they keep denying it, just because they haven't seen one yet, doesn't mean it doesn't exist
Tell me about it. I've actually shown them the photo which is in this thread, and given them all of the firmware details and still they are swearing its not a feature.
Really that's ridiculous
I think I've spent more time on the phone to a dealer than I've ever had to before.
Whats annoying me is that everytime I speak to them about a feature, thats either found in the manual, others are reporting to have, or that their own digital services team are telling me exists, the response I get is that its not a feature on my vehicle, and a complete refusal almost to look at it.
I'm very close to throwing eveything out and trying to return the car which considering its on PCP is going to be a bitch to do.