Mine got stuck in the upright position the day before going on holiday, put an order in for the repair kit which was 13 quid and thought i'd have a quick play in the meantime to see if i could get it down - if you use a tiny screwdriver (type you would use on glasses etc) you can push the ratchet in whilst you push the handle in, you will feel one side unclick then just do the otherside - got mine down and have not bothered to replace the handle yet - HOW DO YOU GET THE INSIDE TRIM OFF - any easy way apart from stanley knife scrapping it off from a corner ??