Macclesfield Audi [emoji1304]

[Mike.46]

I had a TTS with DSG and mechatronic problem, booked car in, 'no faults Sir'

I parked car outside and asked the Service manager to reverse it into a parking bay, he looked at me as if I was an idiot, jumped in my car, selected reverse, looked down at the selector again, loads of rpm and the car shot off backwards nearly into the door of a new R8
They fitted a new Mechatronic unit

 

[audiwaterpump]

I had a TTS with DSG and mechatronic problem, booked car in, 'no faults Sir'

The stealers/dealers seem to excel and be extremely good at NOT finding faults.

Audi UK (or whichever company it is) won't do anything until it starts to hit its sales.

 

[s5joe]

Liverpool Audi are just as bad my S3 8v went in for a water pump replacement gets a call all fixed walks out to the car starts it and it went bang in there car park. End result new engine what ever they had done don’t know. Than goes back to get it and my two rear alloys gouged so it stayed there a further 3 weeks while they got them done to get a call the car won’t start they had somehow immobilised the car with my additional security and had to get the out to sort it

 

[audiwaterpump]

Campaign for viewing areas at service/repair garages.​

Campaign for viewing areas at service/repair garages.

https://www.audi-sport.net/xf/threads/443756/#post-3827374 This link shows that most of these car repair garages are dishonest. Ticking the box, but not carrying out the work., etc. This is why the customer should have the option to see their car being serviced, or have a video of it, or a...

www.audi-sport.net

Feel free to use your buying power to get viewing areas, or have a video of it, or a live camera feed.

Most of these stealers/garages will get up to all sorts of devious things if they know they are not being watched - the mice will play while the cat is away.

I bet more than 90% of engines are overfilled with oil, which then will cause other problems.

 

[Mike.46]

I bet more than 90% of engines are overfilled with oil, which then will cause other problems.​

From 'the other side of things'

I used to do an awfull lot of 911 stuff, mainly air cooled. (they are all dry sumped)

The number of owners that phoned full of rage the follwing day because their cherished engine and garage floor was covered in oil was unreal.

After talking them down a little, they usually said ''And another thing, I also checked the oil level this morning and it needed another litre of oil''

To check a 911 oil level it has to be at 90c and is checked with the engine idleing by via dipstick in the oil tank, (or the dash oil level gauge)

Now, if you check it either cold, or first thing before starting maybe up to a litre of oil will have leaked via the oil pump into the engine over night, you then replace that oil, the engine warms up, scavenges the oil out of the engine and back into the oil tank which now overflows into the air cleaner and all over your pride and joy and the garage floor

Not all techs are bad

 

[HM3P]

Not all techs are bad

Just 90% of Audi techs then lol


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[flybynite]

Now, if you check it either cold, or first thing before starting maybe up to a litre of oil will have leaked via the oil pump into the engine over night, you then replace that oil, the engine warms up, scavenges the oil out of the engine and back into the oil tank which now overflows into the air cleaner and all over your pride and joy and the garage floor

I think that says more about your average Porka driver than the techs that work on them

 

[HM3P]

If you are told a service / inspection / brake fluid change will take 3 and 1/2 hours yet the car is only in audi workshop for less than 2 hours and you are paying the equivalent of £540 then why are things being done badly or in my case missed altogether ?

Oil and filter is easy and not even and hour on this engine
Brake fluid again isn’t mega work, Christ they don’t even take the wheels off lol, so again I’d say an hour is generous.

Pollen filter literally 5mins if that

Audi cam and other checks 10-15 mins.

Yet still shoddy work going on in Audi dealers.


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[Daggerit]

From 'the other side of things'

I used to do an awfull lot of 911 stuff, mainly air cooled. (they are all dry sumped)

The number of owners that phoned full of rage the follwing day because their cherished engine and garage floor was covered in oil was unreal.

After talking them down a little, they usually said ''And another thing, I also checked the oil level this morning and it needed another litre of oil''

To check a 911 oil level it has to be at 90c and is checked with the engine idleing by via dipstick in the oil tank, (or the dash oil level gauge)

Now, if you check it either cold, or first thing before starting maybe up to a litre of oil will have leaked via the oil pump into the engine over night, you then replace that oil, the engine warms up, scavenges the oil out of the engine and back into the oil tank which now overflows into the air cleaner and all over your pride and joy and the garage floor

Not all techs are bad

Similar to Mclarens I believe. People top them up thinking they're low and then they smoke like a mother when they first fire them up because it's dumping that oil into the intake rather than on the floor...

 

[audiwaterpump]

From 'the other side of things'

To check a 911 oil level it has to be at 90c and is checked with the engine idleing by via dipstick in the oil tank, (or the dash oil level gauge)

Not all techs are bad

I'm sure there are some great techs around like you.
The problem is usually the "management" setting ridiculously unrealistic targets to work to.
And then there is the devious behaviour of some because they know no one is looking - the rats will play when the cat is away.

I was working on the assumption that the oil level was being checked as per the manufacturer's instructions. However, some car owners don't know how to check the oil level properly. Assuming there is a dipstick.

 

[Pinky1959]

Car moved at 12.30 into their workshop
Car back out at 2.27 into the car park
3.30 I’m still sat there waiting

8YARWY

If you were told 3 1/2 hours and car was out after 2 hours , did you ask for a refund of the 1 1/2 hours they were not working on your car,?
Silly question I know as they will say two techs worked on it possibly.

 

[HM3P]

Car moved at 12.30 into their workshop
Car back out at 2.27 into the car park
3.30 I’m still sat there waiting

8YARWY

If you were told 3 1/2 hours and car was out after 2 hours , did you ask for a refund of the 1 1/2 hours they were not working on your car,?
Silly question I know as they will say two techs worked on it possibly.

Imagine the uproar lol.

Its a new system at Audi, part self service your car


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[HM3P]

lol some crap reviews.

Was told on Friday the customer experience advisor would ring me on Monday to ensure the pollen filter has arrived and discuss the issues I’d raised.

Maybe I missed that call……..
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[HM3P]

Update, found another issue that boiled my pizz, oil filter housing has been leaking a little, I know exactly the cause, the plastic housing has a drain nipple that is pushed in when the drain pipe tool is used, however it’s important that the nipple is pulled back out into its sealing position once the housing is removed.

Worrying to say the least when this was serviced by a ‘professional’.

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[RS03???]

Update, found another issue that boiled my pizz, oil filter housing has been leaking a little, I know exactly the cause, the plastic housing has a drain nipple that is pushed in when the drain pipe tool is used, however it’s important that the nipple is pulled back out into its sealing position once the housing is removed.

Worrying to say the least when this was serviced by a ‘professional’.

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Hard to believe. The dealership must be bogged down in very bad morale and motivation.
I always do check this couple of times after running the engine for a few mins, before putting the under tray back as I don't trust myself or the technology behind the nipple is safely seated home.
BTW what triggered you to crawl under, remove the tray to have a peek?

 

[HM3P]

Hard to believe. The dealership must be bogged down in very bad morale and motivation.
I always do check this couple of times after running the engine for a few mins, before putting the under tray back as I don't trust myself or the technology behind the nipple is safely seated home.
BTW what triggered you to crawl under, remove the tray to have a peek?

I checked a couple of days later.
Luckily system pressure pushes the nipple back out.

If you ask me it’s poor from a pro at a dealership, yes a little may dribble out until pressure pops it back out, but it takes a second to do once the housing is off.

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[HM3P]

lol it gets better…….

Missed call today, hmmm maybe the long awaited return call from head of business , or customer service manager……

Nope, would I like to call in to have the amber rated tyres changed and a free health check

Over my dead body…….

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[HM3P]

lol still shafting customers for the pollen filters then….. T****rs

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[HM3P]

Funny how they always say they will use the information to improve stop bulling Macclesfield Audi you are crap end of

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[HM3P]

I overheard similar while sat waiting in their ‘service’ area.

We don’t fix punctures sir but we can order you new tyres in and you can come back.

Lol shows how utterly useless these cretins are.

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[Mr Freeze]

My car is in for a inspection service at Oldham Audi on the 2nd of March I hope I get a new pollen filter

 

[HM3P]

My car is in for a inspection service at Oldham Audi on the 2nd of March I hope I get a new pollen filter

Or not like this poor chap

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[HM3P]

My car is in for a inspection service at Oldham Audi on the 2nd of March I hope I get a new pollen filter

Let’s hope Oldham have bucked their ideas up then…….


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[kayemill]

Mine is going in to Glasgow Audi in April for a service and to investigate the following fault messages I've had.

Gearbox Malfunction.
Drive System Malfunction.
Parking break Malfunction.
Someone hitting the center console with a hammer from beneath malfunction.

We'll see how this pans out.

 

[RS03???]

More reason to stick with my Indy, have been using him for the last 20years and can update the service history for my 2nd year service due next month.

 

[HM3P]

More reason to stick with my Indy, have been using him for the last 20years and can update the service history for my 2nd year service due next month.

True but warranty issues like above mean no option but to see Audi.

Audi dealers are a massive let down to the brand.

Lazy, useless toads.


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[M3 Convert]

Or not like this poor chap

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When I first read this I thought Service Sue was some new Alexa / Siri invention from Audi

 

[HM3P]

When I first read this I thought Service Sue was some new Alexa / Siri invention from Audi

I did laugh when I read that part.


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[HM3P]

lol 2 x Texts and 2 emails this morning, one for each tyre.

They don’t seem to have gotten the message.

Sent from under the bridge…..

 

[Terminator x]

GDPR. Even I myself stipulate that cars with dash cameras will be denied service unless the device can be powered off.

Eh? How does GDPR come into it?

TX.

 

[Terminator x]

Oh and as for all the lunatics wanting the dealer to wash their cars

TX.

 

[Jsimba]

I don’t know what to say really, faith in a decent dealer once again gone.

Had a ‘while you wait’ service / inspection / brake fluid change done there yesterday.
Arrived at 12.15 was told 3 and half hours max to do the works.

Car moved at 12.30 into their workshop
Car back out at 2.27 into the car park
3.30 I’m still sat there waiting
Spoke to the receptionist asked is it normal to be kept waiting over an hour after the car is finished ?
She didn’t had a scooby, went in the back and brought out the service adviser I’d booked in with, just dealing with a customer sir, wtf, the guy who literally just came in sat down for 5 mins and was seen to pretty much straight away, you couldn’t make this up.

3.50 I was finally able to drive away from this rubbish dealership.

Never again.

Arrived home and one caliper had brake fluid dribble on the side, they couldn’t be bothered cleaning the residue off it, probably because they never take the wheels off to change fluid these days.

And they wonder why people don’t like using them.

Oh and really pushing to change tyres lol

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Bumping this back up as I had a similar tyre experience yesterday at Marshall Audi along the road from me, giving advisories on all my tyres which still have 4.2-4.5mm of tread left on them Apparently anything 4.5mm and below falls into an "amber warning" category and triggers the recommendation they're replaced.

Seems like a total waste of perfectly good rubber which still have loads of miles left. I obviously clicked "No thanks", particularly when they're trying to nudge the cost towards £320 per corner vs £265ish via Blackcircles. That's almost as much as buying a fifth tyre.

You have to laugh really.

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[HM3P]

Bumping this back up as I had a similar tyre experience yesterday at Marshall Audi along the road from me, giving advisories on all my tyres which still have 4.2-4.5mm of tread left on them Apparently anything 4.5mm and below falls into an "amber warning" category and triggers the recommendation they're replaced.

Seems like a total waste of perfectly good rubber which still have loads of miles left. I obviously clicked "No thanks", particularly when they're trying to nudge the cost towards £320 per corner vs £265ish via Blackcircles. That's almost as much as buying a fifth tyre.

You have to laugh really.

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Stand by to be harassed about those tyres.
I was, by Text / email / phone calls.

In the end I had to warn them that they needed to stop contact, or I’d be driving up to ‘have a word’ and that would probably result in the police being called……

 

[jaypers777]

When I bought my S3 from Audi in Macclesfield in 2014, they were excellent. Stayed with them for a number of years. By the time I wanted to order my RS3, they had gone downhill for many of the reasons discussed in this thread. Even sales seemed disinterested and never got back to me as promised. Went to Crewe Audi, who’ve had their critics, but sales and after sales/service have been first rate so far.

 

[boosted_8]

Crewe > Macclesfield Audi