Totally agree! Mine was done at 98k, car has pretty much a new engine and does not use any oil! Also mine was fixed with a stage 1 revo remap without any issues. With the remap car is brilliant!
Both mate. The rebuild incorporates pretty much a service so if a vehicle requires a service according to the MMI just a few months later then it should be free! I was told at my rebuild it wouldn't cover an oil inspection but after a little somewhat complaining I had the nod from Audi UK that I was entitled to a free service. It was the dealer who recommended and approved the 2 free servicings package.
My advice is to complain to Audi UK, they are the approvers and not the dealer..
Highland Audi supplied me with the list of parts replaced and individual costs on my invoice!Hi Guys been a while since ive been on , got the rebuild done , all seems good so far apart from mmi gage ,sometimes it reads full and the next three quarters , apart from that was wondering if anybody has received an invoice of the parts used , i have asked Highland Audi several time but they say that they dont have an actual document with the parts listed , i find this very strange ,
any comments welcome.
After receiving my oil consumption and diagnostic refunds I complained that the car needed a service just 3 months after the repair. Audi UK agreed to a free complimentary service and I took the letter to the dealer. The advisor mentioned I could use it for an Audi servicing package consisting of a major and then minor service. Therefore covering servicings upto 4 years on the longlife service.What's the 4 years free servicing about? I wasn't offered that!
I phoned my local dealer who repaired mine and Audi UK and they know of no free servicing offers being offered to owners of cars that have been repaired!
There has been massive differences in how Audi customers have been treated over this ongoing saga.. I'm still unsure if my thread has played a part in my 'luck' however I did complain - a lot! Anyway that should not be a player in any case. As I've probably mentioned numerous, numerous times on this thread these engines are all poorly designed and upto recently still are!Damn it! I've paid for 2 services since I had mine done!
Thanks and that's what I'll be using I was just wondering if audi had maybe changed there recommendations over this oil issue.It should be 5w30.
Might be of interest, from Ridgeway website (apologies if posted before, but it's a long thread...):
Audi UK is committed to investigating and swiftly resolving any technical issues relating to our cars which are reported to us through our network.
As we have stated previously, a low percentage of older 2.0 TFSI engines fitted to certain models have been exceeding the factory oil consumption tolerance of 0.5 litres per 1,000 kilometres (approx. 620 miles). Changes were made to the production tolerances of the pistons and rings in this engine from mid-2011 onwards, and customers with 2.0 TFSI cars produced after this date should not have any cause for concern.
The comprehensive Audi UK Warranty (3 years/60,000 miles) covering all new Audi vehicles has already resolved the majority of these cases at no cost to the customer. For remaining affected customers with cars that are no longer covered by this warranty, we have a policy in place to resolve issues on a case-by-case basis. This revised policy has been in force nationally since the beginning of the year and applies to new and retrospective cases. Qualification criteria are applied in each individual case to confirm that the vehicle has been serviced in accordance with the owner’s handbook by an Audi Centre or other professional workshop which follows the Audi Service quality standards.
We invite all Audi customers who have any questions or concerns relating to newly discovered or previously reported oil consumption with 2.0 TFSI engines to contact their local Audi Centre. Alternatively, our advisors will be available until 10pm on Thursday 4 June, and thereafter from 8am to 8pm, by calling 0800 093 0110 free of charge from landlines*.
*Chargeable from mobile phones
FAQs
1. Why are Audi doing this?
a. Audi remains in the media spotlight as the no.1 premium car brand in the UK and we’re
aware of increasing attention relating to this topic. We have therefore created this special
support measure to ensure customers are handled in a consistent manner
2. Which vehicles does this apply to?
a. Only the specific models and model years listed in the TPI are applicable
3. Will there be a specific matrix issued on desktop detailing the different scenarios?
a. If the vehicle has a full service history (including proof of correct oils) either in or out of the
Audi network then customer pays nothing towards the repair. For all other scenarios please
contact the CSC.
4. When should I qualify the customer?
a. You should do this at the outset (prior to stage 1 repair) when you can evaluate the other
possible causes/individual circumstances.
b. Customers should be advised of the potential cost of stage 2 repair should it be required.
This should include a review of the vehicle’s service history.
5. Who pays for stage 1 repairs & diagnosis?
a. If the issue is suspected on an affected vehicle the customer should not contribute anything
and this can be claimed from Audi UK. If another cause is suspected (or a different
engine/derivative is presented) then please follow normal diagnosis and support procedures,
(£60 fixed initial diagnostic charge – part of the Audi difference – plus any additional
diagnostic time agreed with customer beforehand). This can be claimed using the same
method as stage 2.
6. What if the customer hasn’t been seen by the network in ages?
a. This is a special support measure and hence customer loyalty is not relevant to the support
available, only how the support is claimed.
b. Support is on the proviso that their vehicle has been maintained in accordance with the
manufacturers recommendations, this can be inside or outside of the Audi Network (see
below exclusions)
7. What are the exclusions? / When is it appropriate for the customer to contribute?
a. Where the service history is incomplete this may be evidence to suggest that the vehicle has
not been maintained correctly and therefore a contributing factor. In these cases customers
will be expected to contribute an appropriate and reasonable amount. Please call the CSC
for guidance.
8. Why are we being expected to support customers with any kind of contribution when there isn’t a
complete service history?
a. We must take a considered approach as to whether the symptoms were caused entirely by
incorrect maintenance or were a contributing factor.
b. We should be mindful that incomplete service documents may not be proof that the vehicle
was serviced incorrectly.
c. Incomplete service history may not be the fault of the current owner and this may be their
first experience of the Audi network.
9. What is an acceptable level of oil consumption?
a. Consumption below 0.5 litres per 1000km is widely accepted as normal across the industry
10. What factors contribute towards higher oil consumption?
a. There are numerous factors that can influence this such as:
i. Type and quality of oil used
ii. Driving style
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V5, June 3, 2015
iii. Journey type
iv. Service history
v. Engine run low on oil or coolant
vi. Engine overheated
vii. General wear & tear (i.e. high mileage)
viii. Previous repairs
ix. Foreign objects ingested
x. Tuning
11. How do I claim the support?
a. If the customer qualifies for this special support measure then claim the outstanding amount
(less customer contribution) as per the normal process using 210 claim code. The top‐up
should be claimed using 2SK. If you’re unsure please contact the CSC for guidance.
b. If the customer does not qualify for support then please contact the CSC for guidance.
12. What happens if there’s more substantial damage to the engine, i.e. bore damage such as scoring?
a. Damage of this nature is not covered in the TPI. It is highly likely this is through some other
mechanism or as a result failing to respond to oil level/pressure warnings. If this is
suspected, this should be explained to the customer as it will not qualify. However, normal
goodwill processes apply which may include the high value policy if applicable – contact the
CSC for guidance.
13. What qualifies as a full service history?
a. Evidence of servicing in accordance with manufacturer’s recommendations including oil
type.
b. Your judgement that a lack of servicing/negligence has not been the cause of increased
wear/oil consumption.
c. If oil grade cannot be qualified then the customer will have to pay a contribution – please call
the CSC for assistance
d. Please keep reasonable records of vehicle service history.
14. What should I do if I’m contacted by a member of the press?
a. Refer to press statement. If you require further assistance please contact the Audi Press
department.
15. I’ve been asked about the ‘class action’ in the USA what should I say?
a. We cannot comment on the details of other markets/legal cases
b. Vehicles sold in the US market have to meet different emission criteria and therefore
engines fitted on these vehicles are not the same as those in the UK.
16. Why are you requesting the Centre perform a service FOC?
a. Asking the customer to pay for a service implies that loyalty is a qualifying criteria to the
support on offer (which is normally the case for goodwill) but for this special support
measure it must not be a consideration. For example, customers may interpret the request
to pay for a service as Audi profiteering from the situation.
b. Whilst we’re asking the Centres to absorb the cost of a service, many of the parts and labour
operations overlap and are included in the stage 2 repair (e.g. oil, coolant, oil filter, EVHC).
Therefore the additional cost of the service will be minimal. This is also a reason why
charging a customer the full price for a service may compound the perception of Audi
profiteering.
c. We recognise this may be seen as missed profit opportunity for Centres, but we cannot
afford for this to be a challenge point for customers in light of the media attention this issue
is receiving.
d. This should be positioned as a complimentary service from your Centre encouraging future
goodwill from this customer.
e. Whatever service is due should be completed but excludes additional items e.g. brake fluid
change, gearbox oil etc.
17. Why are there mileage restrictions for vehicles without full service history?
a. If a vehicle is poorly maintained there is greater chance that oil consumption will worsen
over its life, hence an increasing customer contribution for high mileage vehicles.
18. How should we approach work identified from the EVHC?
a. Due to the sensitivity of this situation ensure you fully explain any work required using Audi
Cam or by demonstrating directly to the customer, so that we’re not seen to be profiteering.
19. What guarantee does the customer get with a repair?
a. Two years parts & labour guarantee for any work carried out in our network.
20. If customers claim they have had the correct oil but no proof of doing so. For example invoice only
describes Engine Oil and not grade, what guidelines/stage should be taken
a. If it cannot be determined that the correct oil has been used then the customer will be asked
to make a small and reasonable contribution ‐ speak to the CSC for advice.
21. Should a vehicle require repair and receive the support contributions outlined, what if other repair work is
needed. The expectation of the customer will be to receive equal levels of support as they may link
further work to the original issue. Will the Special Support Measure be extended to other repair items?
a. No, normal policy will resume.
22. How should I code this when I claim through SAGA2
a. The CSC will be able to advise.
23. Have we considered the demand on parts supply and increasing stock levels in Dordon?
a. We are monitoring parts stocks closely, we will be doing everything we can to avoid a backorder
situation, if this does become a problem, we will take appropriate steps to assist the
Network.
24. Do oil consumption cases count towards RTW score within the CSS programme?
a. Returning for an oil consumption test is a non‐counting RTW response and therefore will not
affect the RTW score.
25. What about customers who are unhappy about the oil they’ve used to date?
a. We would not normally cover cost of consumables such as oil. However, in exceptional cases
it may be necessary to use a self‐authorised goodwill gesture
26. Will retrospective customer claims be supported?
a. For previous repairs carried out within the Audi network, retrospective cases will be
reviewed against the same Special Support Measure qualifying criteria. If there is a
difference between the level of support available now and what was offered the difference
should be reimbursed. Please contact the CSC.
b. For repairs completed outside the network we will only consider refunding the cost of
genuine Audi parts supported by appropriate invoices/receipts.
27. Will we support traders with affected vehicles?
a. We recommend that the support is offered directly to the registered owner of the car (to
ensure the end customer receives the full support offered)
b. If the trader is the registered owner then they will qualify. Contact the CSC for further
advice.
28. Will we reimburse independent traders who have had repairs carried out in the Audi network?
a. Reimbursements will only be considered for the person who is named on the original
invoice.
29. Would these repairs be supported if the car has an Audi approved used warranty?
a. These cases should be handled in the same way as any Extended warranty claim and should
there be any issues with support not being covered, please contact the CSC on
customer.services@audi.co.uk or the warranty team on warranty@vwg.co.uk
30. Why are the Warranty claims taking too long?
a. We have had a few delays but can reassure the Network that we have a process in place to
capture all oil consumption claims and these have been prioritised by the Warranty team.
Should you have any queries, or experience delays, please contact the warranty team direct
on warranty@vwg.co.uk.
31. There have been some delays recently in getting authority from the CSC for the repairs. Why is this?
a. We are aware of recent delays due to Microsoft Exchange server issues affecting the email
communications ability to process cases – this affected the whole of VWG ‐ however should
now be rectified.
b. To streamline the process the Oil Consumption e‐form needs to be completed so that all of
the necessary information is available to the CSC, enabling them to action your request as
quickly as possible.
c. Our commitment is to get responses back to you within 48 hours, assuming the e‐form is
completed in full and any additional, relevant information is provided and these are all
emailed to specialistsupport@audi.co.uk.
`
32. Can the CSC complete the Oil Consumption E‐Form to process the claim?
a. The Centres will have to complete this e‐form themselves, as there is a lot of information in
this e‐form that the CSC will not be aware of.
b. Centre completion of this form first time will ensure a speedy response is provided by the
CSC.
33. Will there be additional financial support available for customers’ who incur significant travel costs to
have the repairs completed, e.g. living off the mainland?
a. We would not normally cover customers’ travel costs. However, in exceptional cases it may
be appropriate to use a self‐authorised goodwill gesture. If unsure contact the CSC for
advice.
34. I’m confused, what should I do?
a. Contact the CSC for advice.
Just wanted to thank everyone on here (esp MikeJ) for all the advice and information on this forum, which I've been reading since Christmas. After 18 months of not getting any change out of my local dealer on the oil consumption issue, I have now had the full rebuild completely FOC, with a full bill of works, a two year guarantee and a full service. It drives like a new car, and doesn't use any oil any more! It's just ticked over 60k miles so I'm advertising it for sale, using the carrot of a new engine to attract a decent price. Wouldn't be looking to do that if it wasn't for this forum, so thanks all!
He's obviously telling a few porkies mate! It was Charles who sent the cheque for the oil consumption test reimbursements and it was definitely Atiq who sent the letter for the complimentary service..Well it was Atiq who swore blind to me that no complimentary servicing had been issued!
Why sell now? These cars are fantastic once repaired mate! It will take time for any dealer to offer a good trade in price and only knowledgable private purchasers will pay the premium for fixed models.
Hi Scottish S3 just seen that you replied to my post , since that i called justin the customer relations manager who was dealing with my case, never got him but someone else at Audi U.K who said that they would e mail him and get him to call me back , havnt heard a word , i also asked for Justins e mail address , they wouldnt give me it , so no further forward.Highland Audi supplied me with the list of parts replaced and individual costs on my invoice!
My advice is to monitor your oil usage. If it's not in the tolerance figures then your wasting your time. If it is then happy days you will end up with a car that is superb once fixed!I have a 2010 TTS 2.0 (8J) engine code CDL. The TT only forum has very little on this subject, surely the TT has the same problem.
I have only driven 40,000 mile so far and it barely used any oil, however its now needing topping up. Could this be the start of it? I have contacted Audi customer services to ask if my engine has the faulty rings. They were only interested in sending me to the dealer for the oil consumption test.
They must know what engines have the faulty rings.
If I leave it much longer the car will be 6 years old and I suspect they will not want to help, even though the miles are low. I have had it from new and all the services have been done, plus oil changes every year regardless of mileage. Please advise.
Has Audi extended the warranty on this coMy advice is to monitor your oil usage. If it's not in the tolerance figures then your wasting your time. If it is then happy days you will end up with a car that is superb once fixed!
My car has not got the oil level indicator screen (do Audi seal the dipstick?) I don't like waiting for the oil light to come on, usually something bad has happened by then. Even under test situations I would like to monitor the oil manually.My advice is to monitor your oil usage. If it's not in the tolerance figures then your wasting your time. If it is then happy days you will end up with a car that is superb once fixed!
Has Audi extended the warranty on this co
My car has not got the oil level indicator screen (do Audi seal the dipstick?) I don't like waiting for the oil light to come on, usually something bad has happened by then. Even under test situations I would like to monitor the oil manually.
By the way, I am new to this forum, how do I start a new thread without tagging it onto someone else's thread?????
How do I access it? I have been through the manual and scrolled through the On-board computer, still cannot find it.All b8's have the oil indicator in the MMI.
Ah ok. A b8 is an A4. Try posting in the TT section and somebody should be able to help.How do I access it? I have been through the manual and scrolled through the On-board computer, still cannot find it.
Its a 2010 TTS. Sorry for my ignorance, what is a b8?
Hi all,
I've just signed up to this forum after spending an hour reading through everything. I have a 2011 A5 S-Line TFSI with 51k miles. I am currently awaiting to be told whether Audi will be paying for/contributing towards the stage 2 replacement of piston rings and con rods. I have only had the car 2 months frustratingly and brought the car privately.
The car has had 4 services in 5 years, 1 Audi and 3 non Audi. There was a 2 year and 26k gap between the 1st and 2nd service. Audi Worcester did not charge me for the oil consumption test. With the service history not being full Audi and with the 2 year gap will this be an issue in them not paying for ALL the repairs???
I have read a real mixture of reviews with some people with high mileage, remaps, part service history etc and still having everything paid for while some being asked to pay most/all the bill themselves? Since post BBC watchdog last June are Audi, due to negative media pressure, now being more lenient to paying for repairs than they were before?
If they do contact me and tell me they are only contributing a small amount what is your advice for me to do? Tell them I will contact Audi customer care to complain?
I did get out a warranty direct extra care policy on the car but after speaking to one of their advisor's I'm not convinced my warranty will cover costs if Audi doesn't, which makes me think what was the point in getting the warranty out in the first place?!
Look forward to hearing from anybody who can shed any light on this as its been stressing me out all week thinking about if I have to spend £1000's on a car I just paid £15k for a few months ago..
Thanks,
Jon.