vents should work when button for it is selected
so if you just got the down button selected then that where u should get the air others should close
and been 2 days old dont realy mean much its an audi
on mine i have up middle down
up for screen vents
middle for center and end vents
down for floor vents
u can have 1 or all 3 working at same time
keep them all off and then try or have you got the econ button pressed