Still was messed about no 'contrary' about it and I think if you read the posts Martyn doesn't deny the fact either. That was my experience and I have stated the facts, now your just dragging it on. I have stated my side and Martyn his.
Thanks Robbie,
Makes it much clearer now, the one on the RIGHT just looks dirty now
View attachment 12666
True, I apologise and I have removed
Thanks for that, takes a big man to accept and apologise, comment deleted.
dirty indeed....... this is dirty my friend.......
Interesting on the difference in feedback. Waiting to hear back tomorrow from Martyn and we will see what happens, If no deal happens this time I shall keep my eyes peeled on one in the near future. I am in no rush, and prepared to wait for the right car and deal. Thanks guys
Pigpen,
I didn't mess you about but indeed I will admit not calling you back on the Friday "My day off" or indeed the Saturday morning before you had left from Devon to drive to Bath to see the Suzuka Grey car.
but you have to admit in the two weeks leading up to this event, I did indeed reply to your emails in and out of working hours and also sent you figures on the Black car that also sold before you had got to it.
I hope we can now draw a line in the sand with regards to this and all enjoy our RS Cars :thumbsup:
And as I've already said if you require any assistance in the future then please let me know
A set of spare alloys wouldn't go a miss!
Martyn, fair play to you for coming on here and listening to the feedback and acting on it. I'm always impressed by organisations that take feedback and improve service. I think I'm right in saying Cardiff Audi and your dealership(s) are all part of the same group.
Remembering this thread was about the good as well as the bad my experience with Cardiff Audi and your colleagues Steph Gosling (who also speaks highly of you) and John Spriggs from sales to service has been excellent. Steph has excellent product knowledge and a genuine interest in the cars and treated us as a family perfectly (eg borrowing the car for an hour, fitting the child seats etc went a long way to sealing the deal) - not just trying to sell a finance package like some other dealers. I praise good service when it's due and I know the e-mail of praise I sent to the dealership was forwarded to all concerned because John also copied me into his response to the team. I think that says a lot about the culture of an organisation. I have 2 other Audi main dealers closer to home but I choose to use Cardiff Audi because of this approach.
The odd mistake, misunderstanding and problem will happen, that's life, I think what's done to put it right is more important. I'm sure your open approach has gone a long way to helping reach that point.
Can I take my high heels off now?
I suppose I came on here to show that I have nothing to hide and I'm a true petrol head! Even if I am on the dark side with an Evo 7 but hey why buy an Audi when can drive them everyday?
I'm working on the musical brakes! I'm sure ill make friends if I find the solution ! :thumbsup:
MBK
Thanks, well 12 years as a tech and 10 of those a master tech has certainly given me a different approach to Audi Sport products, I know Steph very well and John is the Head of Business.
I suppose I came on here to show that I have nothing to hide and I'm a true petrol head! Even if I am on the dark side with an Evo 7 but hey why buy an Audi when can drive them everyday?
anyway I'm here to help should anybody need any !
I'm working on the musical brakes! I'm sure ill make friends if I find the solution ! :thumbsup:
Hello Martyn and Welcome
Good of you to join up here.
After recent events I've been a bit quiet on here, been really busy and not used the RS much. Its tucked up in a warm garage..
I can confirm accidental damage to my seat was not caused by Bath Audi.
I will not name and shame as some request as whilst upset it happened it was an accident which can happen to anyone.
Its all about how the group go about putting things right when they do go wrong.
Having purchased the RS from Bath Audi and gone out of my way to use them for warranty work, Martyn, Barry and Master Tech Ollie whom I deal with have been superb! The only issue has been with the product and not the service. Barry "Aftersales Manager" has gone above and beyond my expectations on levels of customer service. Now where's my Jacket lol....only joking.
Good to see a popular Dealer on here offering their expertise and also now you maybe get to see our frustrations on some issues like the brake squeal. We are your core customers imo, we will be the people who will be requesting 8V RS3 allocations when ready, its good we can communicate across a like minded forum.
Nice try with the jacket, if there is one i get first dibbs for getting him to join
Hey Martyn what about a Jacket deal if we get a bunch of us interested?
We have a meet coming up that could have 14 RS3's in the same place, how cool would that look if we all had jackets, and think of the publicity.
Hello Martyn and Welcome
Good of you to join up here.
After recent events I've been a bit quiet on here, been really busy and not used the RS much. Its tucked up in a warm garage..
I can confirm accidental damage to my seat was not caused by Bath Audi.
I will not name and shame as some request as whilst upset it happened it was an accident which can happen to anyone.
Its all about how the group go about putting things right when they do go wrong.
Having purchased the RS from Bath Audi and gone out of my way to use them for warranty work, Martyn, Barry and Master Tech Ollie whom I deal with have been superb! The only issue has been with the product and not the service. Barry "Aftersales Manager" has gone above and beyond my expectations on levels of customer service. Now where's my Jacket lol....only joking.
Good to see a popular Dealer on here offering their expertise and also now you maybe get to see our frustrations on some issues like the brake squeal. We are your core customers imo, we will be the people who will be requesting 8V RS3 allocations when ready, its good we can communicate across a like minded forum.
Hi Rich,
Very valid point and yes I do have your contact details. Just the day go away from me as I have a big event at brand hatch tomorrow and Wednesday, I can call you now but guessed the morning would be better, was actually just about to email you as I have just arrived home to catch up on the rest of the days work.
if now is a good time then let me know and I'll give you a ring, the Suzuka car I have I believe won't be of interest to you but as BT always say its good to talk.
let me know
Martyn
Hi,
Tomorrow will be fine, a suggestion. I live 15 mins from Brands and can be avail on Wed, happy to meet you there and have a chat in person.
Cheers
Rich
CarrG
Barry said to say hello and that Jackets are on Back order
Mr Freeze I can look at a bulk buy for Audi Jackets but 14 together ........ The cars will look cool but all of you wearing Audi jackets I'm not so sure.
Update on the brake squeal, I have been informed that Audi are working on a solution and gave me April as a timescale so all of you will be the first to know as soon as I have any info.
Not shooting the messenger but April now is it? Any idea what happened to the fix made available by end of Q1, or what the solution might be, or how it will be rolled out, or whether there will be a compensatory goodwill package? I'm due to be making a call on returning the car to Coulsdon by end of March if the fault isn't resolved, that's all...
Just put my deposit down on an RS3 today, had originally spoke to Martyn at Bath but there were no cars that I wanted about. He did keep in touch and respond to all enquiries, so thanks Martyn.
However, Cant recommend Ben Lay at Newbury Audi enough, made an enquiry yesterday afternoon, and by this afternoon a great deal had been put in place. Sent me pictures with minutes of the first enquiry. Don't know anyone else's dealing with them, but I am very satisfied with his service.
Roll on 2nd week of April. He even went halfers to Transport it to me to Glasgow. Very Happy.
Great to hear what did you find & what's the spec?
Finally got Suzuka Grey, low mileage, Black styling pack, aluminium inlays, Bose, auto mirrors.
Ben done me a deal on GAP, factory tints to be added at a good price, free 1st service and halved the transport costs and £750 off the car price.
Spec seems ok, would have liked cruise and roof rails. Cruise can be fitted tho?
Nice car, have been looking at similar spec cars but want buckets. What mileage and what did you pay?
Finally got Suzuka Grey, low mileage, Black styling pack, aluminium inlays, Bose, auto mirrors.
Ben done me a deal on GAP, factory tints to be added at a good price, free 1st service and halved the transport costs and £750 off the car price.
Spec seems ok, would have liked cruise and roof rails. Cruise can be fitted tho?
Ice_Cube cruise can be retro fitted quite cheaply, but the roof bars are an expensive after fit item. Stoke Audi fitted a set, it took longer than planned and also cost a lot more too.
Thanks for that, will try sort the cruise out once I get the car. Ben mentioned that the roof rails can't be done afterwards which is a shame, but not a biggie to be fair. Roll on a few weeks.