So Update on my order with status codes and dates below
Order placed 17th February
Provisional Build date 30th April
Status 20 order Confirmed 05th April
Status 21 Panel shop 12th April
Status 22 Paint Shop 13th April
Status 23 Assembly 14th April
Status 24 Quality Control 16th April
It then sat due to the Tech Pack and Booster Box issue with no communication from the dealer or Audi UK until I chased it several times.
It then jumps to Status 39 on 09th May - It has Arrived in UK.
According to my dealer a Transport order was raised to load onto a transporter at 17:16 on 09th May
Currently it is still sat on the docks awaiting delivery to the dealer on Monday 21st May, they are pushing it through to hopefully collect on Tuesday.
As I have had no car for the last month I am particularly unhappy with the two delays - 3 weeks and 3 days sat in QC while they "solved" the Booster Box issue. It has then sat on the docks in the UK with a raised transport order for the best part of 12 days before it hopefully, and this is still hopefully, makes it to the dealer on Monday next week.
I get the feeling its not necessarily down to the dealer and that Audi UK have been particularly unhelpful to both them and myself. Still no explanation or indeed notification of the Booster Box issue or fix and no reason behind the delay at UK port. According to the dealer it should only take a max of 36 hours to get on a transporter once the order is raised not 12 days!
So would you be complaining and who to - dealer? Yes, Audi UK, perhaps?
Yeah I know the QC hold was down to the Booster Box and Tech Pack issue but what you are saying is the second delay is due to some dope bumping it while putting it on the transporter?This will either be held for a recall or damage, happens all the time and us dealers don’t actually get informed annoyingly
Yeah I know the QC hold was down to the Booster Box and Tech Pack issue but what you are saying is the second delay is due to some dope bumping it while putting it on the transporter?
I've been following this thread but 1st post, mine left the factory on 21st April, arrived at Grimsby on 8th May, apparently a transport order was raised on 8th May, so in the same position, the delay helped me a bit with some other arrangements, but keen for it to get a move on now, I think they are just busy over at GrimsbyYeah I know the QC hold was down to the Booster Box and Tech Pack issue but what you are saying is the second delay is due to some dope bumping it while putting it on the transporter?
Is the transport order automatically created? Or do you need to push the dealer for it?
One other thing, I didn't get to ask how the dealer becomes aware the car has arrived in the UK and what the trigger is to request the transport order, I've had a few conversations with Audi about things and it's hard to get definitive answers, it's like it all happens somehow in the endI think the dealer has to raise it, I didn't do anything my end, I could see on the tracker it arrived at Grimsby, I contacted Audi today who gave me the transport info, I was expecting them to say it was still waiting for the transport order, after reading posts on other sites it seems that the dealer has to request it[/QUOTE
I’m hoping to be on City of Rome Emden to Tyne on Saturday or City of Sunderland Monday...
Something like that, it should be the closest port to the dealer. I don't know who decides that though.Silly question but is the choice of uk port determined by the location the of the Audi dealer? Eg Newcastle for Scotland deliveries, Sheerness for SE England deliveries etc? And who decides which boat the car goes on, Audi UK or Audi Germany?
Cheers
Apparently City of Sunderland departed for Grimsby instead yesterday:City of Sunderland is berthed outside of the main port and is no longer showing as a planned arrival into Tyne on Tuesday?? No scheduled Emden arrivals into Tyne in the next 7 days...
https://www.portoftyne.co.uk/marine-information/shipping-movements/expected
So Update on my order with status codes and dates below
Order placed 17th February
Provisional Build date 30th April
Status 20 order Confirmed 05th April
Status 21 Panel shop 12th April
Status 22 Paint Shop 13th April
Status 23 Assembly 14th April
Status 24 Quality Control 16th April
It then sat due to the Tech Pack and Booster Box issue with no communication from the dealer or Audi UK until I chased it several times.
It then jumps to Status 39 on 09th May - It has Arrived in UK.
According to my dealer a Transport order was raised to load onto a transporter at 17:16 on 09th May
Currently it is still sat on the docks awaiting delivery to the dealer on Monday 21st May, they are pushing it through to hopefully collect on Tuesday.
As I have had no car for the last month I am particularly unhappy with the two delays - 3 weeks and 3 days sat in QC while they "solved" the Booster Box issue. It has then sat on the docks in the UK with a raised transport order for the best part of 12 days before it hopefully, and this is still hopefully, makes it to the dealer on Monday next week.
I get the feeling its not necessarily down to the dealer and that Audi UK have been particularly unhelpful to both them and myself. Still no explanation or indeed notification of the Booster Box issue or fix and no reason behind the delay at UK port. According to the dealer it should only take a max of 36 hours to get on a transporter once the order is raised not 12 days!
So would you be complaining and who to - dealer? Yes, Audi UK, perhaps?
No sure whats happening with Audi's supply chain, my car has been sat in Emden since the 27th April.
Ordered 9th April and still no build date. Getting fed up with this now.
Not really, tech pack and pan sunroof.Did you spec a load of options?
Ordered 9th April and still no build date. Getting fed up with this now.
I think things like dealer allocations are more significant that the options (although the phone booster thing is resulting in some delays, but I think that's being handled after the factory).Hoping mine will be fairly quick as I didnt spec any options at all...
Wasnt even bothered on colour ha ha
Just a black edition 1.4tfsi
I agree with dealers location. I think some dealers do the PDI at another location/third party which increases the lenght of delivery to customers regardless of what the status is on the audi website.I think things like dealer allocations are more significant that the options (although the phone booster thing is resulting in some delays, but I think that's being handled after the factory).
Sent from my Pixel 2 XL using Tapatalk
Did the dealer provide an estimate for your order?If mine takes much more than another 6/7 weeks it will be getting cancelled
Mine is the same as well("orderStatus":"38")@mrobbie
I wouldn't worry too much, mine is the same:
"orderStatus": "38",
"deliveryDealerCode": "00665",
"orderHistory": [{
"orderStatus": "30",
"statusDate": "2018-05-16T01:05:13+0100"
}, {
"orderStatus": "24",
"statusDate": "2018-05-14T00:00:00+0100"
}, {
"orderStatus": "23",
"statusDate": "2018-05-12T00:00:00+0100"