s tronic mechatronic woes..

razza1

Registered User
Same issues I had, if I got limp mode, turned it off and on and was fine, but would error again.
Really feel for you, it's not a nice experience to go through
 

costello

Registered User
Hi razza,how much are we talking mate if it is a clutch problem?..and do you reckon they would say the same stuff regarding the warranty claim?,(won't pay because the first gearbox oil change was late)
I know you can't predict what they will say but you are in the unfortunate position of having gone through all this before, as such your advice is pretty solid
 

razza1

Registered User
£2.4k by a specialist, and warranty won't cover it as classed as wear and tear, even though part of an auto box.
With Audi warranty I imagine though they'd say it's a new box, as they wouldn't take the box apart to diagnose it properly, and given the fact they wouldn't cover your prior repair I doubt they'd cover a £10k box, especially given the not in time oil change.
This is just a guess though so it could be a faulty unit they put in, or could be something else.
Audi said the selector levers were getting resistance and non serviceable so new box, but specialist replaced clutches that they found to be burnt and had no errors since and engages reverse straight away.
Either way whatever their diagnosis, I'd want my money back for the repair they've just done as sounds like it was the wrong repair, with an upside you've just got a new mech unit, plus a refund on your warranty
 

costello

Registered User
Tha
£2.4k by a specialist, and warranty won't cover it as classed as wear and tear, even though part of an auto box.
With Audi warranty I imagine though they'd say it's a new box, as they wouldn't take the box apart to diagnose it properly, and given the fact they wouldn't cover your prior repair I doubt they'd cover a £10k box, especially given the not in time oil change.
This is just a guess though so it could be a faulty unit they put in, or could be something else.
Audi said the selector levers were getting resistance and non serviceable so new box, but specialist replaced clutches that they found to be burnt and had no errors since and engages reverse straight away.
Either way whatever their diagnosis, I'd want my money back for the repair they've just done as sounds like it was the wrong repair, with an upside you've just got a new mech unit, plus a refund on your warranty

Thanks razza,that's actually really helpful information,scary as hell but helpful esp the part about getting my 900 back for an unnecessary repair,...I'll be honest,it's stressed me,I'll guess I'll wait till they get back to me with their diagnosis and try and stay positive which is proving a struggle,I'm not sure I'll ever feel I can trust this car,.my first dip into Audi world,can't see any reason to buy another.I'll let the forum know how things go,in the meantime thanks to all who are voicing their support,it's appreciated.
 

razza1

Registered User
Ask them for the error codes as well to see if same one or if they've damaged something whilst changing the unit, as sounds like they haven't taken care of your car at all whilst repairing it.
 

costello

Registered User
Will do mate,I got the last error code because I saw it on the laptop when they sent the Audi cam link through..it will be interesting to see what it says now,especially as they Apparently damaged something whilst fitting the new repair kit,hence the need for a new box..
 

razza1

Registered User
Yeah, wonder if you have a case against them breaking the box, they clearly have cocked something up. If it's the same error codes it's likely it was just the wrong repair, although I got alternating errors for each clutch though, both coming up as sensor issues on different sensors. Basically it was skipping so went into limp mode to protect them further
 

Skard

Registered User
This sucks, I think you should be persistant with the fact they have misdiagnosed at your cost whilst causing issues during the fitting. Duty of care and all that.

I have been quoted sub £1800 for clutch replacements recently, one from Audi and one from a gearbox specialist, but it is still a lot of money to put out.
 

Lavis89

Well-Known Member
Regional Rep
after what you've paid + the fact they've damaged your paintwork and haven't fixed the intial issue i think a strongly worded letter to audi UK is in order, doesn't seem like you've been well cared for at all so can't blame you for feeling a bit let down by the audi experience so far
 

mancdan

Registered User
Tha


Thanks razza,that's actually really helpful information,scary as hell but helpful esp the part about getting my 900 back for an unnecessary repair,...I'll be honest,it's stressed me,I'll guess I'll wait till they get back to me with their diagnosis and try and stay positive which is proving a struggle,I'm not sure I'll ever feel I can trust this car,.my first dip into Audi world,can't see any reason to buy another.I'll let the forum know how things go,in the meantime thanks to all who are voicing their support,it's appreciated.

Lack of Trust - Exactly how I felt about mine after spending £2k on the cam chain tensioner repair after I had owned the car less than 6 months, and then many gearbox warning lights appearing in the space of 1 month. (it also had the oil consumption issue fixed just before I took ownership)
Which is why I just got rid of the car asap. I had only owned it for around 15 months and it was the worse car I had ever had with regards to repairs & costs.
 

razza1

Registered User
Any updates?


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costello

Registered User
Not so far bud,they picked up my car yesterday and dropped of the courtesy car(the same one I had in October when the piston repair was being done),
Got a courtesy call about midday yesterday to tell me they would contact me as soon as they had any information,I expect they will call today at some point,as soon as I hear anything I'll be straight on here to update,hopefully the news won't be to bad.
 

costello

Registered User
so audi contacted me to say the car has defo logged a fault and there seems to be a degree of uncertainty about the issue although they reckon there was a problem with air in the system after they put the oil in and an air pocket has affected the hydraulic system in the gearbox,causing the car to go into limpmode..
they have re bled the system and done a road test and found it to be perfect BUT they do not want to give it back to me and have it happen again so want to keep it until at least tomorrow p.m to road test it thoroughly and make sure all is well before they hand it back,it will also give them time to do a complete check with the software etc.
if any other issues reveal themselves or the fault happens again they will let me know.
i told them it only seems to happen in reverse,so by all means slam into reverse up a hill and see what happens,i'm hoping bleeding the system works and my car is cured...can't say i'm optimistic though,got a feeling i'll get it back with a "clean bill of health" only for the problem to reoccur sooner or later:neutral:
 

razza1

Registered User
Hmmm, sounds a long shot but hope it's right for your sake and sanity


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costello

Registered User
So update time and I'm beginning to lose my head on this,I had the car back Tuesday.pm ,paintwork fixed and apologies from Audi for the problems I've had.I have driven the car approx 25 miles and this morning the gearbox fault light comes on and goes into limp mode!,I'm speechless really,totally gutted,it's been a month now and the problem is still here...turned the ignition off and back on and then drove home fine,I've just phoned Audi again and am waiting for them to call me back,I literally have no idea what to do..
 

costello

Registered User
So they are again picking the car up and dropping off another for me to use...I'm afraid a courtesy car means very little to me at this point,I just need my own car back.
I asked what they think could be causing the issues,they said the technicians would have to give me the answer to that.
 

scotty76

Registered User
Oh and good luck! You are having a really rough time. It's so frustrating when cars don't work. It takes so much time out of your life trying to sort it.
 

costello

Registered User
so they have just dropped off a little a1 sline for me to get about in..as soon as i hear anything more i'll be sure to post it on here.
@mancdan,apparantly mate that was the reason for them replacing the whole mechatronic box,one of the techs broke the gearbox loom whilst doing the cheaper repair and they had to replace the whole unit.
personally i'm kind of thinking razzas diagnosis seems to be most likely culprit,clutch problems:disappointed:guess we will wait and see.
 

razza1

Registered User
I would be asking for at least a partial if not full refund on the original work if it turns out it was mis-diagnosed.
Exactly that!
Feel for you buddy, it's crap when it happens :(
 

costello

Registered User
So an update,I have no real answers as yet as the dealership has contacted Audi technical for answers as they are at a loss as to what is causing the constant malfunctions,(the fault codes are apparently the same)
When pushed as to what could be the problem he said they are leaning towards internal gearbox issues,he also hinted that the problem was "probably present before they repaired the mechatronic box"...they will now contact me next week with an answer from Audi technical.he also mentioned that if it is internal hardware issues there are things we could do as regards goodwill.
Today will be exactly 28 days since my car first went in and they said it needed a mechatronic repair and then subsequently turned rejected my warranty claim,as things stand these are the facts..
Going into week 5 My car is still not repaired.
The gearbox malfunction is now worse than the original issue.
They scratched my car ,though they have repaired that.
I have paid 900 for a circuit board mechatronic repair which clearly has not worked.
They replaced the whole mechatronic unit because they "damaged something"when doing the circuit board repair..I'm thinking this may have even caused the problem but have no idea how to prove that.
One final fact..my head is well and truly done in with the stress of it all.
Thank you guys for your words of support and helpful advice,I'll be sure to keep you posted.
 

V6 Quatt

Registered User
I feel for you mate...keep the faith until they get back to you...Audi know this is an ongoing problem with their crappy boxes....makes you think why they make a repair kit eh??

I just wish they would admit it and recall all of the cars with this terrible problem!!
 

Gazwould

Registered User
Oh my word costello , I've just had a nervous breakdown for you , so you don't have to :cower:

audibash.gif
 

Slackworth

Registered User
If they admit they think the fault was there before the box was changed then you are definitely in a position to get your money back. Arguably you would have had to pay the cost to fix what the problem is originally once they find it but with the damage to the bodywork and constant issue of the car not being available, Audi owe you some serious goodwill.

Depends on financial circumstances but you could ask the dealership to see if they can find another car of similar age, mileage, spec and value and see if you could get them to do a swap as a trade in and then you can forget about it and move on in a new car. You could ask if they'll put the original repair bill against it as well.
 

scotty76

Registered User
Hang in there mate. I wonder as @Slackworth says if you could negotiate a swap. Also if you don't think you're getting results do you have any kind of legal cover through your house insurance or the AA or such? Failing that how about phoning trading standards?
 

razza1

Registered User
Just a watch out as generally internal hardware issues lead them to say a new box...
Make sure you push them to understand exactly what the issue is, if in doubt get a gearbox specialist to have a look, should only cost you £100 ish and could save you a fortune vs audis alternative...


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Keef

Registered User
@costello

I'm real sorry to read about the problems you are having bud - all I can say is stick in there and don’t let the bar-stewards grind you down!
In terms of the suggestion of the gearbox issue already been present - surely this would be something they would have to prove?

I haven’t experienced the same issues as you (yet), but just wanted to chip in for moral support as I've had a few run-in’s with Audi & Audi customer services over the years. What I’ve learnt is go straight to the top!

All of my problems were eventually resolved to my satisfaction after emailing the Audi UK head of quality / customer satisfaction.
I emailed them direct, stating all the facts and making reference to my discussions with trading standards, citizen advice and i
may have alluded to taking legal advice.
I’m a stubborn old ******, but I stick to my guns and it has always paid off.

A quick Google and LinkedIn search says the current Audi UK Head of Customer quality is a chap called Gary Pearson.
Email should be gary.pearson@audi.co.uk
You usually get passed onto their PA, but at least you have an in, so then just gota be persistent.
 

costello

Registered User
thanks guys really appreciate the very helpful comments particularly that e.mail contact keef...i have thought about trading it in,been thinking about that for a while now,will have to see what my options are on that.
@razza,yes i remember you saying that your issues was with clutches but they said the only option is a new box,i will fight them on that if need be..
At this stage my relationship with the contact at the dealers is all very cordial,and to be fair they seem to want the problem fixed as much as i do but the bottom line is my car is in a worse condition now than before it went in,i've paid money for a repair and it looks as though i'll be asked to pay a lot more.
i have kept a record of whats gone on and intend on to writing customer service to see about the "audi difference",i think i have been more than patient,and frankly this whole thing is an humiliation for audi,as to whether this will make a difference or not i'll guess we will wait and see.
 

costello

Registered User
So update time...I sent a polite but firm e.mail detailing the facts of my case to Audi UK,last Tuesday they contacted me to express their concern,they had Been in touch with the dealer and confirmed I needed a new gearbox..they told me not to worry.they would do all they can to reach a satisfactory conclusion.
After many phone calls and an unsuccessful attempt by Audi to get the original warranty claims reversed they came to me today with Thier best offer.
A new gearbox for a contribution from me of 2k.
I've already paid 900 for the mechatronic repair ,so another 1100 to pay.
I know it seems like a good deal,2k in total for a gearbox and mechatronic box, but this whole fiasco should have been covered under my warranty..6 weeks of stress,2 k in bills plus a £700 Audi warranty.
Not sure if I can get anymore out of them..
 

Keef

Registered User
Keep going pal! If that's the first offer I'm sure you can squeeze more. I guess the thing is you need to ask yourself what do you want and what would you be willing to settle for - then stick to it.
Which company underwrites the warranty you have?
 

costello

Registered User
I think it's VW financial services,just in the process of changing over from mondial apparently.both companies under the Audi umbrella.
When I spoke to them last week I got the impression they would do all they could to get the gearbox changed at no cost to me,over the ensuing days I could tell they were hitting a brick wall with the warranty issues,I had a feeling I would be asked to pay something.they are going to phone me again tomorrow about lead times on the gearbox,I will agait steel myself for some more negotiations..
 

feva

Registered User
The problems you've had mate and payments you've made so far are disgraceful. When I had problems ongoing with a Citroën I had (don't take the ****) I wrote a letter to the MD of Citroën UK. I'd try the same, find out who the MD of audi UK is and write to him personally. Being asked to pay more when supposedly the £900 you paid before should of fixed the issue is quite frankly out of order imo.

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Slackworth

Registered User
Personally I wouldnt be paying the 2k. I would really push on the warranty side of things a bit more and if they still won't budge ask for the refund on a warranty as it is there to protect you from costs like this.

As said that will very much be there first offer and I'd be inclined to try and get it to the 900 you've already paid and not a penny more.
 

Lavis89

Well-Known Member
Regional Rep
At very least i would say you should be due a refund on the warranty, if you got a refund on the warranty then i would say that would be a pretty good result
 

razza1

Registered User
That's a hell of a deal tbh to get that low.
It'll be due to the fact they obviously damaged something when doing the original repair. Doubt it'll be the cause of the problem but muddies the water.
If they can't reverse the warranty then accept the £2k total cost, less your £900 to date, and return the £700, so only another £400 for you to pay.
If someone had offered me a complete new box for £1300 I would have bitten both their arms and legs off lol


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