Hi all,
Had a slight issue with my S5.
I bought the car just over a year ago and it has gone in for the first service (oil change). I've taken the vehicle to another dealership for the service. After I dropped the car off, the dealership called me and advised that I didn't have a service plan on the vehicle. I know that I had a service plan on the vehicle because I remember selecting the Service and Maintenance plan so that my brakes were covered. I recall negotiating the price of the monthly payment to exactly on the nearest 100, then with the service plan it was ~£33 per month. That all ties in with what my actual monthly costs are.
I've been back to the dealership where I bought the car. They've told me that there's no service plan on the vehicle. But they've said, as the first service is only £250 and I would have paid ~£400 over 12 months, I'm "quids in" and should pay it in cash and they'll see whether they can now add the service plan. Apparently if I had a service plan on the vehicle, it would come through as a separate payment.
My problem is:
- This is an unexpected expenditure
- I was sold the car as being the price including the service plan
- Have I missed something here?
Any ideas about the best course of action? Should I be complaining and refusing to pay the £250?
Had a slight issue with my S5.
I bought the car just over a year ago and it has gone in for the first service (oil change). I've taken the vehicle to another dealership for the service. After I dropped the car off, the dealership called me and advised that I didn't have a service plan on the vehicle. I know that I had a service plan on the vehicle because I remember selecting the Service and Maintenance plan so that my brakes were covered. I recall negotiating the price of the monthly payment to exactly on the nearest 100, then with the service plan it was ~£33 per month. That all ties in with what my actual monthly costs are.
I've been back to the dealership where I bought the car. They've told me that there's no service plan on the vehicle. But they've said, as the first service is only £250 and I would have paid ~£400 over 12 months, I'm "quids in" and should pay it in cash and they'll see whether they can now add the service plan. Apparently if I had a service plan on the vehicle, it would come through as a separate payment.
My problem is:
- This is an unexpected expenditure
- I was sold the car as being the price including the service plan
- Have I missed something here?
Any ideas about the best course of action? Should I be complaining and refusing to pay the £250?