So here's the story so far ......
Thursday 4pm
Hi Georgia
Sorry I have been in meetings this afternoon. I have just received a quote for the full service from a local garage that I requested use genuine Audi parts and it is lower than your quote. I believe Audi offer a price match on such quotes .... Is this correct?
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Friday 1pm
Hi Georgia
Happy Friday!
Any news on this please? I would like to get my service booked, whether it be with you or another garage.
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Friday 1:30pm
Hi David,
Happy Friday to you too!
Apologies - I did send your details to our bookings team to call but they have just advised I need to speak to Northampton Audi to get authorisation of a prise match.
Are you able to send me the full quote you have received? I believe it has to be within a 20 mile radius and Audi Genuine parts.
Speak Soon
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Friday 2pm
Hi Georgia
Email to garage within a 15mile radius of Northampton Audi attached.
Itemised quote and confirming Audi Genuine Parts to be used.
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Friday 2:10pm
Hi Again,
So we just need a break down of the quote – IE – proof of parts used, and proof that they are a VAT Registered company.
I have spoken to the aftersales manager and have been advised that the parts we use will cost more than the total price they have quoted you so it is unlikely we will be able to match that.
Let me know if you can get the broken down quote and we can go from there.
Thank You
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Friday 2:30pm
Hi Georgia
The VAT number is:
132****
Can you please send me the part numbers that you intend to use and I will get the garage to confirm that they will use the same part numbers.
Not sure what to say about the comment regarding the inability to price match as it clearly states on the Audi website that Audi will price match if the T&C’s are met on the offer?
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Friday 3:30pm
(From Georgia's boss)
Good afternoon
Please can I have your contact number so I can give you a call and discuss the price match criteria.
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I gave my number and had the chat. Following the chat I wrote this email ....>>>>
Hi Adina
Thank you for calling me to clarify those points. As requested can you please respond to this email confirming the following statement’s to be accurate as Audi Northampton’s answers to my questions during the phone call:
- You will not provide me with the part numbers for the parts you intend to use on my service as you are not allowed to.
- You will not honour the service price match promise I have provided a quote for due to it being “too cheap”.
As mentioned I will be taking this up with Audi UK head office as it seems to be false advertising if the garage is going to refuse to honour the offer based on it being too cheap. I cannot see that written anywhere in the T&C’s ?
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So ......Off to Audi UK i go ..... its so ridiculous! I actually asked her on the phone "Should I get the local garage to increase their price until it suits your offer?" ..... she wasn't impressed with that.... lol