@Dave Hedgehog I understand that, however, with the amount of technology and systems on cars these days not many go bang with a sensor or fault code being picked up.
"I can assure you with confidence the failure of the ECU, which we have replaced, was the root cause of problem you have experienced."
Re above......I'm going to be pedantic as I'm an incident manager. They don't know the actual root cause. The above was the trigger of the issue. Unless you know the actual nature of the failure, root cause remains unconfirmed.
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