Active Steering nightmare

Burf

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Joined
Apr 2, 2018
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Essex
Is there anyone here familiar with the active steering set up? Have a 5 month issue doing my head in. Can’t get the car to accept basic settings. Been to Audi they said needs a new rack. Replaced rack, same issue and don’t won’t to let them pull my arm off at £180p/h to investigate. Had a guy try vagcom and didn’t recognise the car had active steering but a snap on scanner did. Any help or advice or pointing me in the right direction ofsomeone would be greatly appreciated.
Cheers Guys.