Ok, so I’ve had a right ordeal.
-Ordered my car on the 11 December 2020.
- The order was accepted 22/01/21 by the factory.
- It went into production in week 27 - wc 5/07/21
- arrived in Emden on 05/08/21
- shipped from Emden on 17/08/21
-arrived at Grimsby on 19/08/21
-arrived at the dealer on 25/08/21 drove away on the 27/08/21!!!
I felt sorry for my sales rep as he must be getting it from all angles, and in the end I was pressing Audi for info, I know I’m not the only one and it isn’t the dealers fault it’s Audi it’s self, in return I got a full tank and some mats.
When the car arrived it was lovely, great to drive, looked good and turned heads.
HOWEVER IT DOESN'T END THERE
4 days later a dreaded message appeared on the dash “Vehicle Start System Fault; Contact Workshop” the car would start, but sometimes it might take a few attempts but the message still appeared.
I thought.. ok, it’s under warranty I’ll give my dealer a call and take it in but I was told there isn’t any availability until the end on September and I had to ring road side assist and they will deal with it.
I did that the AA arrived, he plugged in his diagnostic computer and I was told the cars too new so no details are coming up? Then I had to get a VW assist bloke who came out to my drive the next day and he said there is a fault but he is unable find it and he told me to take it to the dealer and that he’s made an urgent appointment for me (which I wanted to do the day before, I’ve lost a day at this point) and I will get a courtesy car when I get there.
I take it to the dealership and they said I have to wait a day for them deem it unroadworthy before they send a hire car out for me (I would like to say I’m an extremely patient person but by this point I had enough of the red tape world we live in). The fella from the service department couldn’t believe the vw assist guy sent me on my way as it could cut out at any point on the motorway to my dealership.
So I stayed firm, I work, I have to take my little lad to school and needed a car so they gave me a Q2 after 2 hours of waiting until the hire car is arranged.
So it’s been a week since I got the ball rolling about getting my new Audi A3 fixed. I’ve since been told “it’s looking like a big job, we can’t find the fault we will have to take the engine out and look at the wiring”.
I waited almost 9months, I had it for 4 days and no sign of it back anytime soon.
Will we meet again one day???who knows??? No ones does??? What a joke!!!!
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