I have the full component cover with zero excess.
went to book my car in for an warranty issue the other day and the dealership said i had to pay £60 for a diagnostic check and if it was found to be a warranty issue they would refund the £60 if it was an issue down to wear and tear they wouldn’t.
is this how its supposed to work? Its ok of it is but just want to check they aren’t just making stuff up.
Yep - I'm in the same boat now (see my thread on failed rear diff/Haldex), except the dealer is trying to charge me 1.5 hrs labour (never authorised by me) to diagnose the faulty rear diff!! I told them this when the car went in (RAC guy diagnosed it already).
Now they're looking into car reporting camshaft adjuster error stored in car; didn't even look into it during the 1.5 hrs spent looking at the rear diff! Same story as you, I had to authorise the labour charge (additional hour labour) but if covered by warranty will be part of the claim.