wizzywig27
Registered User
Hi all
Looking for a bit of advice. I recently purchased some wind deflectors from eBay when I was on holiday. The estimated delivery was when I was back so didn't see it as a problem. In turns out Hermes 'threw it over my back gate' when I was away.
I have logged a complaint with eBay and the seller has admitted that Hermes threw it over my gate (the put this in writing). They are refusing to refund me until Hermes have carried out their investigation.
Now, the allocated time has passed so I can ask eBay to step in, under normal circumstances I'd have let eBay take over by now, but recently I had a parcel left with a neighbour (20 doors down) and they didn't card me. PayPal basically said they would not refund me as it has been delivered. Just worried I will raise it with eBay and eBay side with the seller, whereas if I was to leave it to run its course they would probably refund me anyway.
Any suggestions?
Looking for a bit of advice. I recently purchased some wind deflectors from eBay when I was on holiday. The estimated delivery was when I was back so didn't see it as a problem. In turns out Hermes 'threw it over my back gate' when I was away.
I have logged a complaint with eBay and the seller has admitted that Hermes threw it over my gate (the put this in writing). They are refusing to refund me until Hermes have carried out their investigation.
Now, the allocated time has passed so I can ask eBay to step in, under normal circumstances I'd have let eBay take over by now, but recently I had a parcel left with a neighbour (20 doors down) and they didn't card me. PayPal basically said they would not refund me as it has been delivered. Just worried I will raise it with eBay and eBay side with the seller, whereas if I was to leave it to run its course they would probably refund me anyway.
Any suggestions?