OP,
Did you create a new account on www.audi.co.uk/myaudi on your PC? If not, then you should do this, add the vehicle VIN and then it will give you a code which you need to enter into the car's MMI along with the 10 digit keyfob code. On your smartphone, you should use the 'MyAudi' app as the 'Audi Connect' app will be phased out very soon.
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