Hi all,
My new Q3 suddenly lost connection with myAudi few days ago. It was working fine for 3 months since I collected the car. I am now unable to send destinations from app to the car, weather cannot load and map does not display traffic conditions. Even though I am logged in to myAudi in MMI, the status in Connected Devices > MyAudi shows "Not Connected".
I tried:
1. removing user in MMI so that I can set up myAudi again. I was unable to remove the user.
2. removing user in iPhone myAudi app. I was able to remove. But when I tried the setup process again, it kept saying I am not connected to vehicle even though I am connected to the car's wifi. I am then stuck at this step.
I suspect the embedded SIM has lost connection to internet (weather cannot load, cannot remove user in MMI, etc).
May I ask:
1. if anyone had similar issue? If yes, what is the fix?
2. where is the embedded sim in the Q3? anyway to reset its connection with the internet?
Thanks!
My new Q3 suddenly lost connection with myAudi few days ago. It was working fine for 3 months since I collected the car. I am now unable to send destinations from app to the car, weather cannot load and map does not display traffic conditions. Even though I am logged in to myAudi in MMI, the status in Connected Devices > MyAudi shows "Not Connected".
I tried:
1. removing user in MMI so that I can set up myAudi again. I was unable to remove the user.
2. removing user in iPhone myAudi app. I was able to remove. But when I tried the setup process again, it kept saying I am not connected to vehicle even though I am connected to the car's wifi. I am then stuck at this step.
I suspect the embedded SIM has lost connection to internet (weather cannot load, cannot remove user in MMI, etc).
May I ask:
1. if anyone had similar issue? If yes, what is the fix?
2. where is the embedded sim in the Q3? anyway to reset its connection with the internet?
Thanks!