All, As above, I fell foul of ordering some product from the above, assuming they were the "official" CG site (I was a newbie and didn't know about @polishedbliss, @slimsdetailing, @ultimatefinish, @cleanyourcar etc and ordered a few items. A month on, I am still waiting for the order to be completed (ended up buying grit guards from Slims!), and the below is a reply I got from CG USA: Please refer to the following statement: CARWASHnWAX dba “Chemical Guys UK” (operating the following listed websites) is no longer affiliated with Chemical Guys or its parent company Smart, Inc. http://www.chemicalguysuk.com http://www.carwashnwax.com We do not sell products or services to this company and therefore have no recourse to resolve or attempt to resolve any issues or disputes with their respective customers. We suggest that customers in the UK looking to purchase Chemical Guys products refer to the following authorized resellers: http://www.slimsdetailing.co.uk/chemical-guys.html http://www.cleanyourcar.co.uk/index.php?_a=viewBrand&brandId=6 Not overly helpful, but at least don't make the same mistake as me. @Sandra - can you make this sticky, or suggest a better place for this info to be posted?