i took my car in for the emissions software update and some other software updates. i gave them the car nice and without any scratches. once i came back the next day i had two new scratches on the passenger side door. once i spoke to service manager oliver clayton, he said that it is no longer their responsibility because the car left their site. he also mentioned that the cctv images were not clear enough to see any damages done to the car & then later on in the conversation mentions the car was kept in a well lit area but somehow the cctv images aren't clear enough. they clearly don't care about the customers and their cars, i advise you avoid this place at all costs.
other than that does anyone know what to do in a situation like this? i've spoken to customer service and i'm awaiting a case manager to reply, but has anyone dealt with a situation like this before?
http://i1024.photobucket.com/albums/y301/moussa22/image1 1_zpssxhjjue3.jpg
http://i1024.photobucket.com/albums/y301/moussa22/image2_zpssn0ufo4b.jpg
other than that does anyone know what to do in a situation like this? i've spoken to customer service and i'm awaiting a case manager to reply, but has anyone dealt with a situation like this before?
http://i1024.photobucket.com/albums/y301/moussa22/image1 1_zpssxhjjue3.jpg
http://i1024.photobucket.com/albums/y301/moussa22/image2_zpssn0ufo4b.jpg