Software issue potentially preventing car from starting

jetron

Registered User
Having read about potential recall / service campaign issues regarding the 8V chassis, I paid a visit to my local Audi service department yesterday and while the issues regarding the service campaign - 37J3 for W-Software update of the Gearbox Control Unit affects some 1.4 Stronic models, it doesn't appear to affect my e-tron. Likewise, the recall #94H9 affecting the cooling of some 8V LED headlight units doesn't affect my e-tron.

However, there is a software issue that can cause the high voltage system to give an incorrect reading for the Air-conditioning system which in-turn doesn't allow the car to start. I have booked the car in for the "Workshop Action" to be carried out next month. The e-tron service engineer advised me that they have an update to apply to correct it. Apparently it doesn't take too long dependent on internet speeds into Audi Germany as they have completed one today that took around 45 minutes.

Audi UK called me to confirm that this is the only issue affecting my e-tron at the moment, which I thought was a good customer relations initiative on their part.:kissmyrings:
 

mckjerral

Registered User
A shame that can't be done remotely considering it can be online. My boss has a Tesla and has had an update/reboot while driving uninterrupted, which I was very impressed by.
 

jetron

Registered User
Just read a worrying thread over on the 8V forum, the initial post by @smk82 entitled Fuming... Dealer Incompetence... http://www.audi-sport.net/xf/threads/fuming-dealer-incompetence.241499/
Having bought my e-tron from Camberley Audi, they are the logical place to service it. I hope that I can build up some trust with their named e-tron engineer when I drop in for the above software update.
I think it unlikely that there will be an opportunity to benefit from the price match Audi scheme under such circumstances :(
 

jetron

Registered User
Camberley Audi performed the software update for me today without any issues, the service was excellent and I raised a few questions while I had the chance. It appears that there may be some Audi e-tron technicians on a forum that may be willing and able to answer technical questions. I await an update from my service advisor and will share anything useful.
 
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