mingmingming
New Member
Hi guys,
Would like some advice here.
My car -AUDI a5 2018 has an error code- P187C00 related to the gearbox.
The error first came in March and disappeared afterwards and Audi told me to drive to wait for it to happen again.
It then happened again in Oct, one day before my previous warranty expired.
I took my car to Audi Center A (far from me) for repair and was told need to replace the gear shifter, even though I highly doubted this was the true reason. The reason being the AFT /gear oil level was told to be low which should not be the case as I did a gear oil change in Sep. But the manager also admitted that the gear shifter is the most unlikely reason for this error. But they refused to strip down the gearbox to check the real reason and were saying that they have such a machine to scan it through.
Anyway, they proceeded with the repair by replacing the gear shifter and my warranty provider covered all.
But the error came back again after 5 days, during which period I took my wife and baby to England. I shouldn't have risked it if I knew they didn't fix it.
Now I took the car to Audi Center B, which is near my home, and Audi Center B said I will be responsible for the potential cost. How should I raise the complaint to let Audi Center A to cover the cost?
Many thanks
Would like some advice here.
My car -AUDI a5 2018 has an error code- P187C00 related to the gearbox.
The error first came in March and disappeared afterwards and Audi told me to drive to wait for it to happen again.
It then happened again in Oct, one day before my previous warranty expired.
I took my car to Audi Center A (far from me) for repair and was told need to replace the gear shifter, even though I highly doubted this was the true reason. The reason being the AFT /gear oil level was told to be low which should not be the case as I did a gear oil change in Sep. But the manager also admitted that the gear shifter is the most unlikely reason for this error. But they refused to strip down the gearbox to check the real reason and were saying that they have such a machine to scan it through.
Anyway, they proceeded with the repair by replacing the gear shifter and my warranty provider covered all.
But the error came back again after 5 days, during which period I took my wife and baby to England. I shouldn't have risked it if I knew they didn't fix it.
Now I took the car to Audi Center B, which is near my home, and Audi Center B said I will be responsible for the potential cost. How should I raise the complaint to let Audi Center A to cover the cost?
Many thanks