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As I noted two weeks ago my S3 was in at Tonbridge Coachworks at the same time (via Tonbridge Audi part of the same chain as Crawley). My car was ready on Friday 27 November so they called your car in too early. I was also told the roof would be painted but this is not the case albeit I have...

Mine also went in via Tonbridge Audi/Tonbridge Coachworks on Monday. I have been given an A5 Cabrio 2.0TDi S Line as a courtesy car.

Suggest you send an email to Head of Customer Service, Richard Starskey?, mentioning you are a member of Audi-sport.net. Send in a similar format to your posting (delete what you may think is not necessary) plus your contact details. Richard's email address can be found in the earlier posts...