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I wrote to Audi rejecting the car as "not fit for purpose" on the basis of it needing an £800 repair within one month of ownership. They agreed to pay 70% and my dealer paid the other 30%. I told them I had stopped using the vehicle, which I did for two weeks and that they can either refund me...

Sadly I think stone damage is probably just one of those things. They can take out windscreens, headlights or radiators... Yes stones can take out windscreens, but that is an accepted risk that costs £75 excess to repair. What i don't accept is the risk of an £800 bill that could easily be...

Sorry for delay in replying. PM me and I'll happily pass on my Audi complaints ref number to anyone who needs it :-)

My new condenser is being fitted on Monday. Audi uk have assured me that the design of the front grill is fit for purpose and a mesh is not needed. They said if I fit one then it will invalidate my warranty - I also doubt the Audi dealer would fit it even if I asked! So there we have it. No...

That is exactly what I said to Audi and also that they are being extremely contradictory saying that they are confident in the design but are equally unwilling to back that up with any warranty. We just went round in circles on the issue. I'm going to write to Audi thanking them for agreeing to...

Update on my situation: Audi UK have agreed to pay 70% towards a new condenser and Audi Coventry are paying the other 30%. Basically they are only doing this because it occurred within the first month of owning it. They said this is such a rare occurrence that it doesn't even feature on the...

I agree with you 100%. For info, I spoke to Audi UK this morning and they said "This is the first we have heard about this issue with the condenser" - WHAT!!!perhaps it's the first that this particular operative has heard?!? I said that I know of many cases (look at the Audi UK Facebook...

From here, Audi UK Facebook, Audizine.com..... etc. Cuke2u I'm glad you are happy with your car. Myself and others believe it's a clear design fault with a simple and inexpensive fix. You don't think Audi will listen. We hear you. :-)

Hi Billy. I did hint at the environmental impact although not as eloquently as you. Will certainly reinforce the point you've made when I speak to them again. Thanks!!

I think its fair enough you haven't done the research that I have as you've been lucky enough not to be affected. But believe me, my research has shown that this is not uncommon (especially those who drive on motorway at speed) with the very open grill of the new 8v.

Thanks... me too... I haven't lost faith in Audi just yet....

Are Audi very clever (£140 an hour for labour) or very stupid??

Youve only got to do a bit of research to see it is happening quite a lot. Although I'm sure everyone you speak to at Audi will deny that. Youre a lucky chap though, Coventry Audi refused to repair it and said "what do you expect us to do about it". My car is less than 2 months old (probably...

Lets see if you still have that attitude when it happens to you! ;-) In my mind it's a complete no-brainer to fit a £10 grill to save your customers £800 if (and more likely "when" based on the design of the new bumper) the damage does occur. I would be happy to pay £40,010 for my new car...

I wrote a letter but nothing back yet

I agree. Would personally be happy to pay Audi £10 more for my £40k car if it meant I didn't have to fork out £800 every couple of months for a new condenser! (Mine lasted somewhere between 1 day and 4 weeks - really not an acceptable frequency of failure!)

Already bombarded their Audi UK Facebook page :-) Now to twitter.... :-)

Holy moly that's mad, £5k!! It's so frustrating as such a simple fix. Fingers crossed Audi will pay for my repair especially as it hasn't worked since day one - not that I can prove that, but regardless, the car is still only 2 months old and half of that time I've been on holiday and the...

Have a look at the front grill - if the gaps are large like the ones in the photo above then you will have the same problem. Audi have known about this issue for over a year and still no fix. I'd get in to your dealer and tell them to contact Audi uk and push for a resolution or cancel your...

I've posted your photo on the Audi UK Facebook page as a simple fix to an expensive issue. Doubt they will listen.