I'd recommend checking with other Audi owners or even reaching out to Audi customer support to see if this is standard practice across all branches or if it varies. It's essential to have a clear understanding of any charges associated with the loan car to avoid any surprises.
And if you ever...
The £15 daily charge to waive the excess in case of an accident might be a new policy or a branch-specific practice. It's strange that you weren't informed about it during previous courtesy car experiences.
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