I popped into my local Audi about 2 weeks ago to ask for some radio codes. They said not a problem, asked for the serial number, VIN number, my contact details and said they will phone me back in a couple of day with the codes. By the end of this week it would have been 3 weeks, 4 phone calls, a visit and still no radio code. How the hell can it take them 3 weeks to get me a radio code? I'm not sure on their procedure but it seems like its all dealt with one guy called Darren who's been on holiday. I've had a couple of issues with my local Audi dealer which caused a total lack of faith but 2 weeks ago I thought I'd give them ago again cause I really needed the part and I had to get it from the dealer. The parts never turned up when they said they would but the next dealer up (That I was semi passing) had the part in, so I started to drive up, then they rang me back and said they found the parts, they've just been delivered. I drove back, collected my parts and they gave me a discount as they messed me around, happy days I thought. Till I found out 1 out of the 2 parts was wrong. FFS!!!! but I never needed the parts in the end and it was only a couple of pound, so I kept them as stock. This was them slowly redeeming themselves but now they have gone right back down on my list again. Back to using the local VW garage for my parts. Went to them on saturday with a mate who was thinking about buying a A1. Seen one salesman who had to cut the selling bit early cause his appointment turned up, fair enough and he went off to find another salesman for her. Bout 10-15mins later no one turned up, I'm still waiting for parts people to see me and they ended up having to get the receptionist to open a couple of the A1s and A3s up for her to look at cause I don't think there was any sales staff around. There was several people in suits walking around looking like they are not doing anything. ahhhhhhhhhhhh I'm starting to hate this branch more and more. I'm half tempted to drive an hour of the road to the other main dealer. Part of me always thinks its the fact that I turn up in a 14 year old A4 and they treat me according to my car. Either way, its **** and they are ****e!! Ok. Rant over.