OK maybe the title is rather dramatic, however driving down a high street seeing this is quite worrying (51 seconds in):
A bit of backstory:
My S3 was in for a service at West London Audi and to my surprise the thermostat was leaking. It was replaced under warranty and stayed overnight.
The car was then returned to me at the expense of £400 for a service and oil change. I was kindly given a bottle of champagne by the service advisor for my birthday, which is definitely out the ordinary and made me a little suspicious, however service thus far with their service team has been faultless without bringing the champagne into the equation.
An hour later I'm driving the car in London traffic (car wasn't driven hard at all during the time I had it) I notice that the air conditioning is blowing out warm air. I call Audi and get on my way to get the car checked out. As I'm on the phone I get a warning light saying that the coolant level was too high. I couldn't pull over as I was in crawling traffic on a dual carriageway. A few moments pass and I'm on a high street and steam comes up from the bonnet.
I get recovered by AA and I mention that the cars thermostat has been replaced. Upon further inspection of my car he noticed that my radiator hadn't been plugged back in (photo attached). I get the car recovered to West London Audi and insist I'm not driving it until it's been throughly checked out.
I'm worried about this causing problems further down the line now for my S3 and where I stand with this. It makes me want to sell my S3 and get a new one, however I can't necessarily afford that. The car's purchased outright and was purchased March this year, so I can't exactly reject it. The least I feel I could ask for is my money back on the service, but ultimately it boils down to potential damaged it's already caused to my vehicle.
It caused a lot of embarrassment fleeing out of my car on a busy high street and ruined my Friday night plans. West London's Service advisor was embarrassed and very apologetic. Part of me wants to kick up a fuss, but I want to keep my relationship with Audi on good terms however as I say, I don't know if I should be keeping the car after this...
A bit of backstory:
My S3 was in for a service at West London Audi and to my surprise the thermostat was leaking. It was replaced under warranty and stayed overnight.
The car was then returned to me at the expense of £400 for a service and oil change. I was kindly given a bottle of champagne by the service advisor for my birthday, which is definitely out the ordinary and made me a little suspicious, however service thus far with their service team has been faultless without bringing the champagne into the equation.
An hour later I'm driving the car in London traffic (car wasn't driven hard at all during the time I had it) I notice that the air conditioning is blowing out warm air. I call Audi and get on my way to get the car checked out. As I'm on the phone I get a warning light saying that the coolant level was too high. I couldn't pull over as I was in crawling traffic on a dual carriageway. A few moments pass and I'm on a high street and steam comes up from the bonnet.
I get recovered by AA and I mention that the cars thermostat has been replaced. Upon further inspection of my car he noticed that my radiator hadn't been plugged back in (photo attached). I get the car recovered to West London Audi and insist I'm not driving it until it's been throughly checked out.
I'm worried about this causing problems further down the line now for my S3 and where I stand with this. It makes me want to sell my S3 and get a new one, however I can't necessarily afford that. The car's purchased outright and was purchased March this year, so I can't exactly reject it. The least I feel I could ask for is my money back on the service, but ultimately it boils down to potential damaged it's already caused to my vehicle.
It caused a lot of embarrassment fleeing out of my car on a busy high street and ruined my Friday night plans. West London's Service advisor was embarrassed and very apologetic. Part of me wants to kick up a fuss, but I want to keep my relationship with Audi on good terms however as I say, I don't know if I should be keeping the car after this...