I've currently had a crazy week this week complaining to Audi Warrington, and I have won my case with the backing of Audi UK which I am very happy with.
6 months ago when I took my car in for a full service, I opted out of the emissions SW update (23Q7) due to negative feedback regarding the update from friends and official Audi forum reading. Also it is not mandatory to have it done. My car was perfectly fine as it was.
I signed a document on my service records (That Audi Warrington made me sign), and I have the invoice stating that “I (the customer) do not want 23Q7 carried out on my car”.
Last week I took it in for its MOT and when I collected it I was then told that they have carried out the 23Q7 SW update for the emissions.
I was fuming as then I was told it can not be reversed.
Over a couple of days driving to work which is a 70mile round trip per day, I noticed a change. On my normal journey I am
always used to seeing an average MPG of 46-48MPG each way on to dash computer. Already I’ve noticed it’s doing 40-42MPG taking it easy. Also on the motorway the car feels slightly flatter in 6th gear.
My argument was... If they can't return it to what it was, then I want it better than what it is.
The fact that I'd signed a document to not have it carried out on my car and it was done against my will, made me bullet proof.
Audi Warrington have now booked me into Awesome GTi on the 18th of May for a stage 1 APR remap at their cost. Also Hassan at Awesome GTi states that their APR remap overwrites the 23Q7 emissions update as they have been doing alot of development including before and after runs on the RR due to customers coming to them after the update has been actioned.
Winner