I have been trying to escalate this through Audi UK which has drawn a complete blank as to any proposed fix or timescale. They basically say "it is what it is" and there is nothing that can be done until a fix is released. I might add, at no point have Audi UK been apologetic, i detected an air of irritation with the last rep i dealt with.
The info i have so far is that its a known problem which was first reported in December 2016, it is currently with B&O and there is no estimated date for a fix. I have a screenshot showing the issue which ive added below.
I'm starting to lose patience with this now, if i bought a sound system for home and it acted this way - i would have returned it. Whilst i appreciate its a small part of the car, its frustrating that every time i get in the car the first thing i do is check phone, satnav volumes and then check the sound settings. I know Audi are nott going to replace cars and i wouldnt expect them to, but at very least an apology or some gesture of good will in the meantime would help. Its a shame really as a few months ago i would have sung Audi UKs praise, now i doubt id buy another with how ive (and all of us affected) have been treated.
As others have stated, i find is appalling that Audi have continued to sell the system (in my case pushed the system) knowing its faulty.
I do think a collective complaint may help, particularly if its directed to some senior management figure. How about it?
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Technical product information
Transaction No.: 2046371/1
MIB2 Scale: sound settings lost
Release date: 23-Dec-2016
Customer statement / workshop findings
The customer complains that the sound settings (e.g. treble, bass, 3D sound) are lost after a bus silence.
Technical background
Software issue
Production change
Open
Measure
The sound settings are saved for each source. Please explain to the customer not to compare the radio sound settings with the media settings.
If the complaint only occurs in the same source, postpone the repair. We will inform here when new information is available.
Warranty accounting instructions
A parts replacement or repairs do not fix the problem. Groundlessly replaced parts will be redebited.
Parts information
Replacing control units / components because of this complaint does not fix the problem.
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