The story thus far is as follows:
Bought my car from a dealer as an approved used car w/ 1 year warranty. It was advertised as 310BHP which is not standard. I checked with the dealer if this would be a prob for the warranty - they said no it is an approved used car and of course would be warranted - no problem. I recorded this conversation for safe measure. Shortly after buying the car the dealership/franchise exchanged hands, but no worries as I have a Audi Warranty right? Wrong.
The turbos recently developed an awful grinding/metallic rattly noise. This has progressed into a wooooo (ghost noise) that then evolves into the grinding.
I called my local dealership & booked the car in. No courtesy car for 2 weeks... (Called Audi CS - they will sort courtesy car if it takes more than a couple days). I went for a test drive & the Top Mechanic came out wtih me. He said sounded like a split hose... I suggested the turbos & he said "Turbos are bullet proof" - I thought here we go. I mentioned knowing some enthusiasts & the S4s being known to fail. He then went to slate internet sites saying we are a bunch of nerds with nothing better to do and dont know a thing about cars. I kept quiet.
Anyway, come 5pm still no word... I call the dealership.
Reception: Sorry no one available on service desk they will call you back
Me: Fine
5:30
I call again speak to reception - saying if I need to collect car I have to come now I NEED AN ANSWER.
Finally get put through & the service desk response was:
Service: To check the car fully we need to take the engine out
Me: Okay... &
Service: Its a big job and we need you to authorise this work & pay for it
Me: Um, no - its an audi warranty. You need to find out what the fault it and fix it.
Sercice: Um, no cause if warranty co refuses to pay for the work then you are liable
Me: No
Servce: Okay you need to take car to the dealer you bought it from
Me: The dealer does not exist anymore. STFU & call audi warranty & get them to approve the work.
Then he goes on about non-standard exhaust & the chip blah blah - I said that is how I bought the car now just get it sorted.
Naturally my local dealer was having non of it, so back on the phone to Audi UK. 1 week later they come back to me saying they will not cover it because there is no proof of me purchasing the car moddified. Despite it being advertised as modded, me giving them the recorded conversation & the sales rep who sold me the car now based at the new dealership happy to confirm this.
I wrote in to Tom Peterkin who just referred it back to the useless CS agent I was dealing with and got the same response. I will now climb up the chain and try get this sorted, else its a 3k+ bill for me to fix when the car is ****** covered!!!!!!!
GRRRRRRRR