Sit down for this one!

[S32B]

So my second years service is due, oil and inspection!

Quotes so far:
Cheshire Oaks Audi: £365
Crewe Audi: £401.19
Liverpool Audi: £439.80, then they added air con service is due as well after 2 years @ £59.98

A mate of mine put me on to an Audi specialist within 15 mile of the Audi dealership!!! I gave them my details and told them what I needed doing, this is the email I have just received:

To do the Oil service & inspection the total would be £163.00 inc vat.

That's with the genuine parts & fluids.

I almost fell off my chair, in the past I've said I'd use the Audi main dealership for the sake of £50, but £200 is a different story!

I've contacted my local Audi service manager and he's getting back to me tomorrow! https://www.inchcapeaudi.co.uk/our-services/service-and-repair/service-price-match/

 

[Terminator x]

If you don't use Audi though how will the service history be logged? All digital now with Audi eg no service book to stamp.

TX.

 

[mikep99]

Just out of interest, who was the Audi specialist you had a quote off?
Crewe is my local dealer so it'd be good to know.

Thanks

 

[Sug]

Paperwork/receipts from your specialist is all you need

 

[Ormesome]

Are they allowed to do the inspection? i thought the inspection part was to keep warranty in tact? just had my 2nd service and paid around £420 mark but it included 1st mOT & brake fluid so your quotes seem about right if a little high.

 

[Flying Scotsman]

Those quotes are highway robbery.....The old dealer adage, "if we do not f..k you at the sales stage , we will definitely f..k you at the service stage"

Edit: 2 year service by an Audi dealer in Canada...210.00 quid, including brake fluid flush service....Air Con service after 2 years, that is rubbish.

 

[paradigital]

Are they allowed to do the inspection? i thought the inspection part was to keep warranty in tact? just had my 2nd service and paid around £420 mark but it included 1st mOT & brake fluid so your quotes seem about right if a little high.

So long as the garage doing the inspection/service use genuine OE parts, then a manufacturer "new car" warranty cannot be made null and void in the EU (including UK). Extended warranties are a different kettle of fish though.

I don't know how they update the online servicing records though, I guess they simply don't, and instead you have to fall back to good old fashioned receipts and paperwork.

 

[Rob2k68]

My inspection service at Coventry Audi was £128 but no oil change in that which I did myself (they said not needed with the Long Life oil). No mention of anything needed for the air con - bizarrely the pollen filter was replaced on its first service.

 

[traindweller]

Hi Ormsome,
I notice you have mentioned the 'inspection' in a couple of threads and understand it as the need for it to be carried out to maintain Audi warranty.

I have a different view of the inspection service, and my experience is that they inspect and replace what needs to be replaced based on what they find, which to me is very subjective. I can understand this approach for fleet (who often have a discounted rate for trade anyway) but not domestic

Could you indicate where you got your info about the inspection V warranty as if you are right and it is in terms and cons somewhere,then that puts a completely different slant on those of us with 5 year warranty from new and using indies for all servicing.

 

[S32B]

Just out of interest, who was the Audi specialist you had a quote off?
Crewe is my local dealer so it'd be good to know.

Thanks

I've asked them to double check and confirm the price, I'll send you a PM for now

As for the other questions I asked the same when i sent the first email enquiring about the service, this was the reply:

Thanks for the email. We can do the servicing work without it affecting the warranty and would use genuine parts. Alot of our work is on newer cars which are still under warranty. If you can let me know the registration on the car I can get some costs over to you.

We don't tend to update the records on the Audi database as last time I looked at it the costs where quite high to login, you have to buy hourly slots, which if your doing one is quite expensive but if your doing 10 or 20 it's not too bad.

Of course we would reset the cars computer and provide a detailed receipt of the work thats been done. This has been ok for most of the people that have asked.

Doing a 180 turn here with regards to non main dealer service, I think even if Audi don't price match I'll take it to the specialist for a £200 saving. At the end of the day when you trade in they give you bottom price from their website anyway!

 

[Rob2k68]

Very good point TX makes about servicing being digitally recorded.

I was very tempted to go with an indie due to all my mods but went to Audi in the end purely for this reason. Got a print out of my service history including the dealer prep from new and it's also showing on the my.audi website.

I think the main problem here is the vast inconsistency between dealers on what is done when and obviously the price.

 

[Ormesome]

Hi Ormsome,
I notice you have mentioned the 'inspection' in a couple of threads and understand it as the need for it to be carried out to maintain Audi warranty.

I have a different view of the inspection service, and my experience is that they inspect and replace what needs to be replaced based on what they find, which to me is very subjective. I can understand this approach for fleet (who often have a discounted rate for trade anyway) but not domestic

Could you indicate where you got your info about the inspection V warranty as if you are right and it is in terms and cons somewhere,then that puts a completely different slant on those of us with 5 year warranty from new and using indies for all servicing.

I was informed by my local Audi dealership (Taunton) that inspection means just that. Its to inspect it, make sure everything is up to scratch & a type of warranty check (check your not doing anything that could invalidate it maybe?). Hence why oil service & inspection service are 2 different things. I was told that there is no separate warning for brake fluid, gearbox fluid or coolant change should the time come to change them. I was told that when a service or inspection is carried out, that i would be informed about other items that needed changing. They cant inspect brake fluid correctly so why would it come under inspection?! If the inspection coincides with brake fluid change then it will be flagged up. Thats why i was confused to read other peoples opinions on the other thread about "brake fluid change" which is where i commented about this. The only way something like the fluids might come up in the inspection is if it is needed at the same time. It seems we have the same view, but i thought it was more serious in that only services could be carried out at garages other than Audi. I thought that for a new car the inspection had to be carried out with the manufacturer. After all the MMI would have to be reset and unlike the oil service, Audi make it hard to reset the inspection light unless you have the correct software then it all ties in to what i was told, hence why i was worried when S32B stated he was going for an inspection somewhere other than Audi.

I must say that i cant find any info on the internet at all that gives solid facts about the "inspection". All there seems to be are forum views & Audis own site only covers differences on Interim & major services....Maybe I'm wrong but would love to know definite facts.

Isn't your warranty a normal 3 year warranty then plus 2yrs extended? i really don't know this area & hopefully someone will comment but it seems that the 2yrs extended warranty has different clauses in it compared to the 3yr standard warranty from new, for example excesses, named components,limited mileage etc...

 

[Flying Scotsman]

Inspections are just that...water coolant level, disc brake wear, lights, etc.
Service requirements are listed in your vehicle service manual...2 years, oil and filter, brake fluid flush are required items.

 

[Mike.]

I've done this with Cheshire oaks Audi... i got the quote from unit 20, is that the same place?

Audi said all it had to say was 'they use genuine parts' and they couldn't not price match, that's if they want the work.

 

[S32B]

I've done this with Cheshire oaks Audi... i got the quote from unit 20, is that the same place?

Audi said all it had to say was 'they use genuine parts' and they couldn't not price match, that's if they want the work.

No mate it's a place in Tarvin called QRSport. So who did your second year oil service & inspection service and at what price?

 

[yetirider]

Didn't have mine serviced once by Audi, and I voluntarily terminated the agreement with no questions asked, just showed the collector the service receipts.
If you're Cheshire based give James a call for a quote. All Audi parts used.

http://audidoctor.co.uk/

 

[Mike.]

Ahh right another one to get a price off, or even use. Your local dealer Cheshire oaks right?
That was on my old car sorry, I got the place to do that before I bought it off them.
Mine is due an oil change soon, so will bare this place in mind... thanks

 

[banchory]

I have a quote from Ayr Audi (Scotland) oil service and inspection £500.oo !!!

 

[KenL]

Inspections are just that...water coolant level, disc brake wear, lights, etc.
Service requirements are listed in your vehicle service manual...2 years, oil and filter, brake fluid flush are required items.

I can't we this information in my owners manual. Is it easily found on line?

I will not pay these prices for an oil change and for someone to look at coolant level and check tyre pressures.

Owners need to stand up to this absolute robbery!

 

[cemerson]

To be clear, it is against the law for a car manufacturer / dealer to invalidate your warranty just because you didn't get it serviced with them. As long as you follow their guidance / notes on servicing and use their parts, they can't invalidate the warranty.

 

[Flying Scotsman]

Audi service requirements Canada for 2017 and 2016 vehicles. Should be the same for the UK. Intervals have changed for 2017 vehicles. 4 year Audi Canada service plan cost...500 quid

http://www.audi.ca/content/dam/nemo...-schedule-pdfs/EN/Model-Year-2017-English.pdf

http://www.audi.ca/content/dam/nemo...-schedule-pdfs/EN/Model-Year-2016-English.pdf

 

[Jcbmally]

I have a quote from Ayr Audi (Scotland) oil service and inspection £500.oo !!!

£500 !!!!!

 

[banchory]

Yes that's what I was quoted, and they said that includes greasing sunroof runners !!!

 

[Jcbmally]

Yes that's what I was quoted, and they said that includes greasing sunroof runners !!!

Grease sun roof runners, oil change, inspection, filters, 4 x new tyres, full tank of fuel and a bottle of Chateau Laffite for my £500 me thinks.

 

[banchory]

Yes I will go to good idependant.

 

[ahfh1]

I took mine to an independent specialist for the car's second service. All original Audi parts used. This cost me £190 compared to £400 from an official Audi garage!

The car is due to be returned to Audi once the PCP is up, so no point paying ridiculously high official Audi service prices especially when I'm going to hand the car back. Whilst the car is in my hands, I just want it serviced to a high standard at a reasonable price.

 

[deanshaw24]

Are Audi quoting spark plug change here?

 

[Rob2k68]

Yes that's what I was quoted, and they said that includes greasing sunroof runners !!!

My Audi garage knew nothing about this 'every two years' requirement so I asked for it to be done at the same time as the service which would have cost an additional £98 if they'd remembered to order in the special grease that's required - DOH !!

Are Audi quoting spark plug change here?

I believe this is at 40k miles.

 

[Rob2k68]

This is what was checked during my 2nd year inspection service :-

Good to know that my glovebox is operating correctly !!!

 

[deanshaw24]

Ah I thought I was 2nd inspection, which would have been 40k, an inspection is literally a VHC. It's stupid.

 

[allanmb]

What is everyones experience with getting Audi to actually price match. I read that they just had to have a quote saying genuine OEM parts but that was not the case for me. They mandated the Indie specified Audi part numbers before they would do my price match. Not many Indies are going to go to that hassle when they know you are just using them for a quote...

 

[banchory]

Good Question

 

[Ormesome]

This is what was checked during my 2nd year inspection service :-

View attachment 117076
View attachment 117077

Good to know that my glovebox is operating correctly !!!

This is exactly the type of work i thought was carried out in an "inspection" and why i was so sceptical of people saying it can be done via other garages other than Audi directly. Oil service fine, but above report seems only via Audi no? sorry to ramble on!!

 

[steeve]

Audi servicing is really a total rip off. The prices cannot be justified. If you look at the hours, and parts cost it never adds up.

Sadly if you go to an independent they cant check for any updates and not able to do any warranty work should it be needed. As we all know the service history is now only on line. I agree you can have the paperwork, but believe me many private and trade buyers will not pay the premium the car is worth without Dealer Service History. I wouldn't buy a late car that didn't have main dealer history,but that's just me.

What I did was really shop around, I had a hundred mile round trip but saved over £140

 

[S32B]

What is everyones experience with getting Audi to actually price match.

Still waiting for the service manager to get back to me! But bearing in mind in November/December they were getting back to me to arrange a test drive in the new A5 coupe with the intention of me ordering one for March delivery and I'm still waiting!!! I will not hold my breath.

 

[S32B]

Another email and quote after I asked the main questions:

Attached is a estimate for the service and inspection on your audi S3.

All the parts and oil is genuine from audi uk.
As part of every service we do a full inspection and full diagnostic.
We apply service history on line when the car doesn't have any service book.

The parts online are around the same price or more! Looks like a decent price:

 

[richinsoton]

Just to clarify - You do not need to use an Audi retailer to maintain your warranty. Since 'Block Exemption Regs' came into force you only need to service to the manufacturers recommendations using parts of equivilent quality & a lot of independants can update the online service book also. I would recommend checking that they have that capability otherwise make sure you keep all of the invoices showing that the work was carried out by a VAT registered garage.

 

[S32B]

Just to clarify - You do not need to use an Audi retailer to maintain your warranty. Since 'Block Exemption Regs' came into force you only need to service to the manufacturers recommendations using parts of equivilent quality & a lot of independants can update the online service book also. I would recommend checking that they have that capability otherwise make sure you keep all of the invoices showing that the work was carried out by a VAT registered garage.

Stupid question but when they ask for your reg, how do they know what needs doing? does it show on a central database or does it hook up to Audi's etc???

 

[richinsoton]

I'd assume the same way Audi do it... If it falls within a certain criteria based on age / mileage they decide what it needs or by checking the service history online to see what has previously been carried out. Some are fairly obvious brake fluid is every two years & engine oil is annual or 19k miles. Then tick the appropriate boxes online to update the history (assuming they have access to Audi's online service history). TBH I'm more familiar with BMW's online service books which I know for a fact Indy's can have access to.

 

[S32B]

Some are fairly obvious brake fluid is every two years

Hmmm looks like that's not in my quote...it's 2 years old next month! low miles though at 13,000 so could that change things?