1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Consumer Advice needed

Discussion in 'General Chat' started by voorhees, Feb 6, 2010.

  1. voorhees

    voorhees Moderator
    Staff Member Moderator Team Brill Red Black Edition

    Joined:
    Dec 18, 2005
    Messages:
    15,678
    Likes Received:
    1,534
    Bought a jumper for my eldest from M & S and its all out of shape and threads hanging off it but they will not exchange it so the missus tells me.
    citzens advice website is not helpful in this case.
    Anyone know what our rights are ?
     
  2. Google AdSense Guest Advertisement



    to hide this advert.
  3. jojo

    jojo Looking for Boost!
    Staff Member Moderator quattro Audi S3

    Joined:
    Sep 4, 2003
    Messages:
    27,249
    Likes Received:
    2,376
    Don't you have a receipt? M&S are usually very good with exchange and refunds. Can't help you out otherwise.
     
  4. voorhees

    voorhees Moderator
    Staff Member Moderator Team Brill Red Black Edition

    Joined:
    Dec 18, 2005
    Messages:
    15,678
    Likes Received:
    1,534
    Yes we have the receipt
     
  5. jojo

    jojo Looking for Boost!
    Staff Member Moderator quattro Audi S3

    Joined:
    Sep 4, 2003
    Messages:
    27,249
    Likes Received:
    2,376
    Label still on jumper? got to another store mate.
     
  6. Nilz

    Nilz Defo worth the wait :)
    Audi Sport Owner Group Team Silver Audi S3

    Joined:
    Apr 9, 2006
    Messages:
    10,755
    Likes Received:
    613
    How long have you had it Jase??

    Just take it back again, you go this time and see if you can speak to a manager, just give the usual about it not being fit for use etc.

    Either that or just rig HO and see if you can speak to someone, explain the situ and give the usual about being a long standing M&S customer!!!!
     
  7. NHN

    NHN Retrofitter - Audi - VW - Skoda - Seat
    Site Sponsor Gold Supporter VCDS Map User

    Joined:
    Jan 14, 2008
    Messages:
    28,041
    Likes Received:
    1,394
    I had an issue recently with an item of clothing bought almost a year ago from Oneill, with a broken zipper & stitching coming undone, so I rang them & given I have receipt & its under a year old they are obliged to deal with it because it is still within warranty period, so afaik you have your right under the warranty they give to return for exchange or refund.
     
  8. head

    head Member

    Joined:
    Jul 7, 2009
    Messages:
    283
    Likes Received:
    0
    mate you still got the receicpt go to another store they should change it even if it was a year old.i have before in the likes of next and jd sports
     

Share This Page