1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Apple swapping iPhones

Discussion in 'General Chat' started by ElliottB, Sep 1, 2013.

  1. ElliottB
    Offline

    ElliottB Audi A3

    Joined:
    Nov 15, 2011
    Messages:
    151
    Likes Received:
    3
    [Sep 1, 2013]
    Afternoon guys.

    Just a quick question, i know a few of my mates have booked appointments with there faulty iphones and they say they have been swapped with no questions asked.

    Now my iphone is playing up the top lock button doesnt work properly so has anyone else had a issue were they have gone in and had it swapped?

    Thanks
    #1
  2. Ads

    Ads

    [Dec 26, 2014]

  3. hades-
    Offline

    hades- Yorkshire & Humber Rep. Regional Rep VCDS Map User

    Joined:
    Jul 8, 2008
    Messages:
    9,078
    Likes Received:
    558
    [Sep 1, 2013]
    most of the time when they swap them out
    you get a refurbished one
    #2
  4. hades-
    Offline

    hades- Yorkshire & Humber Rep. Regional Rep VCDS Map User

    Joined:
    Jul 8, 2008
    Messages:
    9,078
    Likes Received:
    558
    [Sep 1, 2013]
    plus how old and model have you got ?
    #3
  5. a6_chris
    Offline

    a6_chris Well-Known Member

    Joined:
    Jan 27, 2012
    Messages:
    1,884
    Likes Received:
    152
    [Sep 1, 2013]
    you'l only get a replacement if its still under warranty or extended apple care. my wife got hers changed due to a faulty home button, it was refurbished and carried a normal warranty and she extended the apple care last month on it.
    #4
  6. jojo
    Offline

    jojo Looking for Boost! Staff Member Moderator

    Joined:
    Sep 4, 2003
    Messages:
    26,720
    Likes Received:
    2,020
    [Sep 1, 2013]
    Buy the part on ebay for 3 quid and do it yourself with YT guides! I did!
    #5
  7. ElliottB
    Offline

    ElliottB Audi A3

    Joined:
    Nov 15, 2011
    Messages:
    151
    Likes Received:
    3
    [Sep 1, 2013]
    mine is a iPhone 5 32gb its warranty is up in november so thinking i will have to get myself to a apple shop and get it swapped!
    #6
  8. Zak0123
    Offline

    Zak0123 Active Member

    Joined:
    Apr 8, 2012
    Messages:
    469
    Likes Received:
    30
    [Sep 1, 2013]
    Had exactly the same problem bud. Apple will replace it after confirming its faulty, only if it's in warranty though. They just give you a brand new phone, cheaper than them repairing the old one.
    #7
  9. ElliottB
    Offline

    ElliottB Audi A3

    Joined:
    Nov 15, 2011
    Messages:
    151
    Likes Received:
    3
    [Sep 1, 2013]
    well mine is a intermintant fault, but sometimes i can be pressing the lock button in a good 10 times before it decides to lock and tbh the battery dies quickly too. it is in warranty until november so i will get an appointment booked and go.
    #8
  10. crazy88
    Offline

    crazy88 Loving the anonymity

    Joined:
    Nov 26, 2009
    Messages:
    4,858
    Likes Received:
    400
    [Sep 1, 2013]
    If it's intermittent is it definitely hardware? It's not a software fault is it causing the phone to occasionally hang when waking up? Have a Google for similar problems.

    And as you say, get to Apple before the warranty runs out and I'm it should be fine. Apple are usually quite good at stuff like that. But back it all up, whether to the cloud or your computer as you'll most likely end up with a different phone.
    #9
  11. AidenUK
    Offline

    AidenUK Well-Known Member

    Joined:
    May 27, 2009
    Messages:
    1,661
    Likes Received:
    41
    [Sep 2, 2013]
    Correct, the swapped mine the other week no questions asked, the screen kept flickering so popped in at 9am, got an appointment at 10:30 the same day and by 11am they'd given me a new iPhone 5.
    #10
  12. AidenUK
    Offline

    AidenUK Well-Known Member

    Joined:
    May 27, 2009
    Messages:
    1,661
    Likes Received:
    41
    [Sep 2, 2013]
    I asked this and i was assured it was a brand spanker - Apple Shop, Leeds.
    #11
  13. ElliottB
    Offline

    ElliottB Audi A3

    Joined:
    Nov 15, 2011
    Messages:
    151
    Likes Received:
    3
    [Sep 3, 2013]
    Hi Aiden, was the the leeds trinity branch? Think thats were i will go, hopefully i receive the same service and get a new one as mine has a number of faults, battery doesnt last very long either!!
    #12
  14. Zak0123
    Offline

    Zak0123 Active Member

    Joined:
    Apr 8, 2012
    Messages:
    469
    Likes Received:
    30
    [Sep 3, 2013]
    Mine was intermittent and they changed it no questions, Apple are awesome if its in warranty.
    #13
  15. Lancelot
    Offline

    Lancelot New Member

    Joined:
    Aug 10, 2012
    Messages:
    6
    Likes Received:
    0
    [Sep 9, 2013]
    Apple iPhone is my favorite phone am crazy about it, I buy it when its release first time in USA its made me crazy,Its features are wonderful and interesting.Now i want to purchase apples latest tablet.Whats your favorite phone brand...
    #14
  16. frazzeld
    Offline

    frazzeld Member

    Joined:
    Oct 9, 2012
    Messages:
    137
    Likes Received:
    20
    [Sep 9, 2013]
    I've taken several iphones back....Apple told me on every occasion that they a New units also
    #15
  17. JudderMan
    Offline

    JudderMan Active Member

    Joined:
    Nov 29, 2012
    Messages:
    942
    Likes Received:
    147
    [Sep 9, 2013]
    #16
  18. AidenUK
    Offline

    AidenUK Well-Known Member

    Joined:
    May 27, 2009
    Messages:
    1,661
    Likes Received:
    41
    [Sep 10, 2013]
    Yeah it was in Leeds Elliott, sorted my iPhone straight out. Give them a try!
    #17
  19. phil_w
    Offline

    phil_w Member VCDS Map User

    Joined:
    Nov 2, 2008
    Messages:
    390
    Likes Received:
    13
    [Sep 10, 2013]
    The vast majority of warranty swapouts will be refurbished. Although they are to such a high standard that nobody would ever be able to tell. The Geniuses will of course say they are brand new to avoid 'confrontations' in store :)
    #18

Share This Page