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Anti-corrosion warranty results - Please post here

Discussion in 'A3/S3 Forum (8L Chassis)' started by bantam1, Jun 19, 2009.

  1. Sam_
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    Sam_ Down under

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    I took mine in to Audi in Artarmon and on first attempt I was rejected for the passenger side (both sides have very minor/early corrosion) because he said the rear 1/4 had paint (no depth checks done) in the past which I can accept that. However, that does not automatically mean the roof rails had been done at the same time! I called Audi Customer Service who recommended I get a second opinion so the local Audi rep is coming to look at the car on Friday at the dealer. Fingers crossed this time they come to their senses and admit it's covered. Corrosion isn't so much of an issue in Australia (no salt on roads etc).

    I'll update after Friday as to the status of mine.
  2. envy
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    envy New Member

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    Camberley Audi phoned me today. Apparently the rust on the roof is "edge corrosion" which is only covered by 3 year warranty, and that the 12 year warranty is only for "through corrosion" which is for rust in the centre of panels! I'd have thought that corrosion was corrosion... oh well they've agreed as a good will gesture to go 70/30 with me on the repair. This leaves me to pay £401 to have both roof strips replaced and the panels respraying. I want to kick up a fuss, but as the car is 12 years old in 4 months I think I'll swallow it and pay the 400 quid. It needs to get sorted before it gets too much worse.

    [​IMG]

    [​IMG]
  3. S3featesV9
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    S3featesV9 Active Member

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    just been out polishing the car and noticed i got some rust coming through on the passenger side roof near the spoiler.

    booked into Oxford Audi friday for a paint test.

    Fingers crossed.
  4. bhafc78
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    bhafc78 Member

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    Don't accept this. They should pay 100% and said this to me 1st time round as well. They ended up covering the full cost (Crawley Audi).
  5. Sam_
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    Sam_ Down under

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    YEAR AND VEHICLE MODEL; 2002 S3


    DETAILS OF RUST FOUND; bubbling on both roof rails - very minor


    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; about a month


    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 5 months


    DEALER APPROACHED; Audi Artarmon, Sydney


    OUTCOME (APPROVED, REFUSED); Initially denied because of previous paintwork on the lower section of the rear quarter but I called Audi customer service and they said to get a 2nd opinion. I went to Brookvale Audi but the service department is closed on the weekend. I called Artarmon back and they asked to get the local Audi Warranty rep out to check the paint depth etc. He agreed to repair both sides and I'd only have to pay for the repairs for the bad paintwork done previously, which was fine. The car looks mint now...


    REASON FOR REFUSAL; n/a


    DATE OF CLAIM; two weeks ago
  6. dubber dude
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    dubber dude Member

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    HOME TOWN - conwy north wales

    YEAR AND VEHICLE MODE - 2002 1.8t quattro


    DETAILS OF RUST FOUND -both roof rails bubbling
    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 12mths

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 4.5yrs

    DEALER APPROACHED - pentraeth audi

    OUTCOME (APPROVED, REFUSED) - approved

    REASON FOR REFUSAL -

    DATE OF CLAIM

    when i approached the dealer he looked at it tested the paint and said "audi will probably pay 70%"
    3 weeks later i hadnt heard so i chased them up and was told audi will pay 70% !!! instantly alarm bells rang !! so i asked how come only 70% and he said becuase its only surface rust and not gone through !!! so i said well i will wait till it gets worse, will they pay 100% then !!...no reply !!! i will pay for it to be done by a good approved bodyshop of my choice, my gripe is they farmed it out they dont do repairs themselves !!!! so why should i pay ???
  7. envy
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    envy New Member

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    Too late, dropped the car off today for it to be sprayed. After reading this thread with all the refusals I figured £400 is better than £1300! Yes I know that I could get it cheaper at a non-audi bodyshop, but hey-ho... got me a sweeeet base model polo 1.4 loan car to burn about in! Doesnt even have remote central locking! lol! Lets hope Colbourne's Guildford do a nice job!
  8. VAG-Slag
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    VAG-Slag Active Member

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    HOME TOWN- Crowthorne

    YEAR AND VEHICLE MODE - 2001 S3

    DETAILS OF RUST FOUND - roof rails, lower qtr and v small patch in middle of drivers door

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 4 months

    DEALER APPROACHED - Camberley

    OUTCOME (APPROVED, REFUSED) - qtr panel and door refused, roof rail offered 70% as "GOGW"

    REASON FOR REFUSAL - apparently the bubbling on the lower qtr and door is surface rust not through corrosion :-(

    DATE OF CLAIM: went in last week, was contacted today
  9. dances-with-pies
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    dances-with-pies New Member

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    YEAR AND VEHICLE MODEL: 2002 A6 2.7T Sport quattro Avant

    DETAILS OF RUST FOUND:
    Bubbling of the paint found on both roof rails. Passenger side front particularly bad. Rust hadn't broken through the paint.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 3 days.

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 2 years.

    DEALER APPROACHED: Maidstone Audi

    OUTCOME (APPROVED) but will only pay 70% as a gesture of good will. I objected and asked for it to be taken further. 3 days later I received a call saying that Audi will not budge on 70%.

    DATE OF CLAIM: 27th Spetember 2011.
  10. chazza55
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    chazza55 got an S3 8L: living the dream

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    Exactly the same for me from the same Dealer (Maidstone). Seems to be a blanket response from majority of Audi now. :(

    YEAR AND VEHICLE MODEL: 51 plate S3 1.8T (facelift)
    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 6months (if i am honest).....just been too busy to sort it. T
    old Audi 1 week
    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 1.5yrs
    OUTCOME (APPROVED) but will only pay 70% as a gesture of good will. Audi wouldn't budge on 70%.
    DATE OF CLAIM: 22nd September 2011.
  11. S3featesV9
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    S3featesV9 Active Member

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    Hi all,

    after 3 weeks of waiting ive finally heard back from Audi,

    good and bad news...they accepted the 'claim' and explained the WHOLE roof will be flattened and prepped and sprayed - GOOD NEWS

    BUT they are only willing to pay 70% of the bill, leaving me with 30% which was abou £300 and something quid - BAD NEWS

    Is there andything i can do about this? surely if they accept its under warrenty, they have to pay the full bill.

    plus the actual affect part is about 4 inches long...im not paying £100's of quid for that.

    ANY HELP OR GUIDANCE PLEASE :((
  12. S3featesV9
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    S3featesV9 Active Member

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    Just called audi customer services, and they have told me it was rejected under warranty as its a folded part of the body and not a flat surface, there for not covered. but as audi know its an issue they are willing to foot 70% of the bill as a 'paint defect claim'.

    or i can go through a route with a company called PVWI. which is an indepandant paint specialist that deal with audi. costs me £150 to call them out, if they accept it as warranty, i get the money back and the jobs done accordingly. or if they agree with audi i loose the £150 and nothing is done about the paintwork!!

    FUMING
  13. Greig300
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    Greig300 Member

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    Do you got the dealership or the spray shop? I went to the spray shop. Guy knew nothing about a 12year Corrosion warranty and he said i cant find the car on the system. Yet Audi dealership could find it no problem. I felt i was just pushed away. Anything i can do? My roof rails on both sides are quite bad now... and the bottom of both door are bubbling and one side has a rust bubble...
  14. danger S3
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    danger S3 Member

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    YEAR AND VEHICLE MODEL: 2001 S3

    DETAILS OF RUST FOUND:
    Bubbling on the near side roof rail

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: a couple of weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME:
    6 months ish

    DEALER APPROACHED:
    Audi Edinburgh and Audi body shop Glasgow

    OUTCOME (APPROVED)
    approved under 70% good will gesture, tried to argue the fact and was told they would get back to me. i then chased them up and was told its still the 70% gesture as its a paint defect that's caused it and that's only a 3 year warranty.
    I'm about to try and get in touch with Audi UK via the contact form on the main Audi websiteto try and take it further.
    apparently the amount I will have to pay as my 30% is about £300-£350 which is rediculous as ive been quoted £300 - £400 for the full cost of fixing it somewhere else

    DATE OF CLAIM:
    14th March 2011


    I have just emailed Richard Starkey at Audi uk to see what they say
    Last edited: Oct 26, 2011
  15. soulsurfer
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    soulsurfer Member

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    I have the same issue with the roof rail plus small blisters on the rear quarter. I'm on good terms with my Audi dealer in Bromley as I carry out their paintless dent removal, and had them on my side, but the dealers hands are tied.

    I contacted Audi Customer Service who then got their Warranty Dept. to call me, who then contacted their Technical Support Team and then the Warranty Dept. sent me a letter stating that the roof rail issue is due to the roof trims popping into place and rubbing against the paintwork, which over a period of time has eventually allowed water underneath the paintwork, therefore not the result of through corrosion.

    With regards to the rear quarter, this is Zinc inclusion which occurs when paint is applied to the panel and an impurity causes a reaction with the zinc coating and is only covered by the 3 year paint warranty, which has expired.

    I'd be interested to hear what reply you may get from Richard Starkey, or anybody for that matter, but I think we're all on a hiding to nowhere. I don't think the Audi Bodywork Warranty is worth the paper it's written on :?

    As I have connections in the motor trade, I'm now going to see whether Audi will pay 70% to a bodyshop of my choosing in a bid to reduce costs
    Last edited: Nov 7, 2011
  16. danger S3
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    danger S3 Member

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    I got a phone call today from Audi UK customer service, they were very willing to listen to what i had to say and listened. they are going to speak to Glasgow Audi and have it reviewed.

    It has been classed as a paint defect atm, apparently its not proper corrosion as its not come through from the other side, its just surface.

    they are also going to get a full cost breakdown from Glasgow body shop to see where they get the price from as the 30% I've been quoted is the same as the cost of getting it repaired independently (around £300 - £400)

    so basically its getting looked into and they are going to get back to me soon to see if it can be re assessed by the body shop

    fingers crossed
  17. soulsurfer
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    soulsurfer Member

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    I have a copy of the official repair instructions that states that "In every instance both roof joints must be repaired using this scope of work even if only one exhibits signs of the problem". It's quite a scope of works that involves grinding the roof joint seam back to bare metal, removing all sealing material and corrosion, it's then resealed with specialist corrosion protection primer which must soak in etc. etc.. To me this doesn't sound like a procedure for surface rust caused by the trim rubbing, it sounds like corrosion from the roof joint and that Audi are using all sorts of excuses for not carrying out this repair under warranty and giving the impression they're doing you a favour. I'm tempted to remove the trim and have a look, anyone know how they come of without damage?

    I have been told that Audi will not allow you to use your choice of bodyshop and that it must be through theirs.
  18. andrecc
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    andrecc Member

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    HOME TOWN - London

    YEAR AND VEHICLE MODE -
    2001 S3

    DETAILS OF RUST FOUND - Corrosion on drivers side roof rail & passenger side

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT
    3 months

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME -4 months

    DEALER APPROACHED - Walton Upon Thames Audi

    OUTCOME (APPROVED, REFUSED) -

    DATE OF CLAIM - November 2011

    they only agreed to pay 70% of the cost to repair the roof rails looks like i have to do it they said i had to pay 30% which is roughly £205. its starting to spread and get worse so i have to get it sorted asap.

    guy that worked in audi said bad news, i called up a month later saying i came in and you done tests and how they took pictures and no1 has got back to me (spoke to insurance person that deals with the claims) he couldnt find it on his system next day called me saying audi is willing to do it but only paying 70% of the costs.
  19. gkf9
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    gkf9 Member

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    I've had corrosion on my B6 on the rails near the back window ( this is in another thread ) I've not bothered going the Audi route because I've left it to long. I've had about 5 quotes to have it repaired, some from Audi approved body shops, some from independant.

    The prices have varied from £300 - £500 and about £70 of this is because the back window needs to come out. They all reckon it's had a new rear window at some time & the metal has been nicked when replacing it causing the rust.

    I've now got it booked in later this month with an indie who will give me 5 years warrantiy on it.
    I think Audi are not actually paying anything near 70% good will, and that the 30% you have to put towards is almost, if not paying for whole the repair IMHO.
  20. danger S3
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    danger S3 Member

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    OK so they just phoned me back and they are sticking to the 70% good will gesture :crying: and that I would have to pay £369.16 inc vat
    of that £551.20 is labour, £398 is paint and materials and then vat on top of those

    the reason for it not being covered under warranty is "the warranty only covers rusting through not surface rust, this roof rail is caused by problems with paint and moisture getting in" I pointed out that the 3 year paint warranty that this comes under would be useless for this as it wouldn't be showing after 3 years cause it would be under the rail, it would only be after 6, 5, 7 years that it would show.

    the guy I spoke to was very polite and helpful but I'm not at all happy with the decision

    not sure what todo now really
  21. Routledge
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    Routledge Wind Deflector Trend-setter

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    Right, I took mine into Five Oaks Audi near Billingshurst on Monday and was told beforehand that I'd need to leave my car with them for the day, so they'd provide me with a free courtesy car whilst they carried out their investigations. Fair enough - I figured that was acceptable.

    I turned up at 08:00am on Monday morning and after standing around for 10 minutes someone finally decided to help me. They said that they didn't need to take my vehicle in and instead they would take a couple of pictures and send them to the warranty team at head office to determine whether or not I would be covered for my claim.

    I received a call the following day from the Five Oaks Audi branch saying that they wouldn't be covering me for my claim, yet they were willing to offer 70/30 in my favour for the repair of the vehicle, and that it would cost me just under £50.00 to resolve.

    I disputed this immediately to be told that it's Head Office that deal with it and not them - I then asked for their telephone number, which the guy gave me, and he told me to wait 5-10 mins to give him the chance to phone ahead and tell them that I'd be calling.

    I waited an hour to be safe and called up - I was told that without my chassis number I wouldn't be able to get any help, so I had to get my chassis number and call back! Eventually they loaded up my details and I was informed that they would investigate it and call me back, as they had to get further info from the warranty department before offering me any assistance.

    I received a call back and was told that the corrosion was caused as a result of moisture on edge/fold and was therefore only covered by the 3-year paint warranty rather than the 12 year corrosion warranty.

    I argued this and stated that there is corrosion, no break in the paintwork for the moisture to enter and as a result it should be covered under warranty and I shouldn't have to pay a penny for its repair.

    The case was escalated to the Customer Relations manager, who communicated with me via the monkey on Customer Service level and informed me that they would not be budging on the 70% offer that I have been made, and are standing by the fact that it's edge/fold and not corrosion.

    I then asked why it is that other customers of Audi with the exact same circumstances as me have been offered preferential treatment and had 100% of their claim covered, whereas I am having to pay 30% in order to repair something that is covered under warranty. The monkey went back to the manager and came back advising me that each case is different, dealt with independently, and that there are numerous factors taken into consideration when dealing with any attempts to claim.


    I queried and asked how it could be that I am given a different outcome to someone else that has the exact same issue, to almost the exact same extent, in almost the exact same places - If someone else should be offered this then I should be entitled also. I offered to provide a registration number and chassis number as comparison of this case in order for it to be reviewed.

    After hopping off to grab a banana and speak to the head honcho again the monkey returned and told me that he couldn't comply with this and was only able to discuss my case and not the case of anyone else due to Data Protection. At this point I then offered to forward to them via fax or post immediately a letter of authority from the individual of the other case that managed to secure 100% contribution so that any worry or concern of the Data Protection Act can be erased.

    The monkey then advised me that he'd need to refer back to his Customer Relations manager, and hopped off again for a few moments before coming back and explaining that he wouldn't be moving on this, and that 70% is a fair offer considering it is something that they don't consider to be covered by the warranty.

    I then re-iterated the point about the preferential treatment and the fact that I am basically being penalised in comparison to someone else for an undisclosed reason. I was told that it could be down to other factors, such as brand loyalty (how much servicing is done at Audi etc), age and mileage of the vehicle etc..

    To which I replied that 85% of the comprehensive service history of the vehicle was carried out at official Audi dealerships, and I am under the (now-dimming) intentions of purchasing a brand new Audi of the same model within the next 18-24 months, and the age and mileage of the vehicle that was offered 100% was almost identical.

    I was then told that as the vehicle is over 10 years old they wouldn't be able to obtain any info on their database about my car... Thus defying their argument and point in the first place.

    Now losing the argument heavily and running out of pointless, devoid of any sustenance statements, the monkey stated that the matter would be referred to the Customer Relations manager who would contact me back without fail within 48 hours to give me an answer to any further questions I may have in addition to the question that I have raised today.

    He stated that he feels it would be unlikely for this offer of 70% to change.


    I will keep you posted...
  22. soulsurfer
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    soulsurfer Member

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    Well, I've now taken this as far as I can with a very helpful service advisor that can only relay between me and the Technical Dept. with the outcome that it doesn't matter what your point if view or knowledge of the actual root cause, if Technical say no, then the answer is no. The only way to change the decision would be to pay for an independent inspection by an Audi approved inspector, I there may be some bias here!

    THE COMPUTER SAYS NO!!!

    Audi have gone way down IMO and I would have to seriously think as to whether I'd buy an Audi again after this, after all this type of customer service/warranty scenario will not get any better in the future. Reassuringly expensive....., Nah!
  23. benh999
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    benh999 Member

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    My recenty acquired 2001 s3 is booked into Audi next Friday for coilpack recall. Whilst in I am having a small corrosion patch on the roof rail inspected. It will be interesting to see their stance this time as 2 years ago I had another 2001 s3 in black with identical corrosion and it was repaired 100% covered by Audi UK however if I remember correctly they did it under "goodwill" hmmm this will be an interesting decision :)
  24. soulsurfer
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    soulsurfer Member

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    The policy is now 70%. Goodwill?....My arse!
    It's actually cheaper to get it done yourself as the Audi repair procedure is so belt & braces and involves both sides, because they know that its a corrosion issue caused by a manufacturing fault.
  25. Rpawsey
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    Rpawsey New Member

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    I have an S3 that I have owned from new (2000).
    In August I attempted to get rust around the rain gulleys repaired. I was completely unaware that this is a common problem across the VAG range.
    Photos were taken at the dealership & passed to head office and the warranty request was refused. The usual escallation, heated debates & finally 70% offer ensued which I have refused to accept.
    I finally had enough & issued court proceedings recently which VAG appear to be keen to defend despite it being cheaper to just fulfill their obligations under the warranty.
    I will keep you updated as and when I get my day in court. In the mean time if any one has any useful information that may help my case I would be really greatful if you would pm me.
  26. soulsurfer
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    soulsurfer Member

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    ^ This could be interesting.
    If you'd like a copy of the official repair procedure then pm me your email address. This is a pictorial and text description of the full procedure to repair the roof rail corrosion and insists on both sides being done, why would they do this if it wasn't a known defect?
    It's also worth noting that they used to meet the costs for this in full under warranty up until about two years ago.
  27. a3 1.8t
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    a3 1.8t Member

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    i have a a3 1.8t and have bought the other half a lupo for her first car seems to have an identical issue with rust on the roof and vw said the same, edge and fold rust which they wouldnt be making any contribution to get repaired...

    regards tom
  28. deeman88
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    deeman88 Watch this space...

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    good luck Rpawsey!! i'll call up my local stealers tomorrow and update on this thread accordingly

    Darlington
  29. Rpawsey
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    Rpawsey New Member

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    All the paperwork has been filed with the court so now I wait for a date to come through. Can't see anything happening before the New Year now.

    Does anyone have access to the dealer systems and is able to send me some info? If so I'd love to hear from you in confidence.

    Have a good Christmas all of you.
  30. dances-with-pies
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    dances-with-pies New Member

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    After a few unanswered emails to Richard Starkey I emailed chelsey.allot@audi.co.uk re-stating my case.
    I received a call from Maidstone Audi the same afternoon saying that they had negotiated with the body shop and they were prepared to do the work for the amount that Audi were prepared to pay. This sounded to me like the bodyshop would cut corners to get the price down to Audis 70% contribution so I called Maidstone Audi. They told me this time that Audi UK had relented and would pay the full amount!
    The car was duly booked in for 3 days and I was given the use of a new A5 2.0 TFSI coupe! Audi called two days later to say that the job had turned into more than they were expecting so to hang on to the loan car. In the end I had it for a whole week.
  31. chazza55
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    chazza55 got an S3 8L: living the dream

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    CONGRATS!

    I got mine sorted at Maidstone Audi earlier in the year.....but no one was backing down when i tried! :( .............seems hit or miss as to who they give in to.

    and i got a crappy A1 courtesy car for a week (lord knows why they thought it would only be a couple of days when it repeatedly seems to be 1week).........the usual excuse it that they have trouble refitting the strips and so need to get new ones from Audi Germany.

    Congrats again - you did better than me.....makes you feel kinda sick paying £400 (30%) for a paint defect that shouldn't have occurred in the first place.
  32. argyle89
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    argyle89 Member

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    would my car be covered on this? both my roof rails are rusty, but the car is an s reg 1998?!
  33. soulsurfer
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    soulsurfer Member

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    I doubt it as the warranty is valid for 12 years.
  34. Rpawsey
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    Rpawsey New Member

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    Hi

    for those of you still following this thread - I have received my first court date. 23rd February for a preliminary hearing.
  35. a3tdi2001
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    a3tdi2001 Member

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    Good luck with the case. Did you lodge a copy of the repair instruction mentioned above? May also be worth printing off the earlier posts from this thread, along with others from other threads, when they were meeting the repair costs in full. Also, this 70% goodwill baloney probably equates to the customer paying the majority of the costs by the time Audi UK have agreed a trade price with the bodyshop. It's really sad that a company the size of Audi is neglecting its legal duty to rectify the manufacturing defects on their products.
    Last edited: Jan 31, 2012
  36. soulsurfer
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    soulsurfer Member

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    Best of luck Richard, look forward to hearing the result
    I recently sent an email to Chelsey Allot after reading dances-with-pies result above, only for it to get passed back to the same customer services manager who sent me a letter stating exactly the same fob off excuses as before, word for word:aggressive:
  37. a3tdi2001
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    a3tdi2001 Member

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    No mention of a 30% "goodwill" payment here. Just an agreement to honour the vehicle's warranty. Audi could learn a great deal:
    Minder, Arthur Daley - Grass growing on the Car! - YouTube
  38. s3black
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    s3black Member

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    S3 8l 2001 85,000

    Audi Edinburgh - Car went in two months ago November 2011 for coil pack recall and paint waranty check.

    Coil pack - Recall was not carried out due to parts working. Whan i got home i checked them and they didnt look as though they had been taken off.

    Paint - Few small bubbles showing on drivers sill and front wheel arch. Rust not showing through paint though. Was told when collecting car same day that passangers arch had been re-sprayed at some point and so paint waranty void. This was on the other side of the car?! : / Was told that Audi would be in touch as they may part pay the bill if work was to be carried out. Recieved letter two weeks ago saying that no help will be given towards bills and so no further waranty is valid...... waste of a day for me that was.
  39. danger S3
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    danger S3 Member

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    it just seems so random, i went into Edinburgh Audi and apparently my whole drivers side has been re-sprayed at some point and they offered me the 70% good will gesture and asked me to pay £375 as my 30%. very annoying
  40. Kami
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    Kami Member

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    YEAR AND VEHICLE MODEL; 2000 S3


    DETAILS OF RUST FOUND; bubbling on both roof rails - very minor on one side and a little worse on the other side (roughly 12 inches long)


    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 6 month left in warranty


    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 2 weeks


    DEALER APPROACHED; Audi Glasgow


    OUTCOME (APPROVED, REFUSED); Approved! The assessor questioned about the paint being thicker than normal using his reader but it was the same all over the car. No visible signs or a respray (he went over it with a fine toothcomb) eventually he came to the conclusion that it must have been a factory respray and approved the repair at a 70/30 cost at approx cost of £300.


    REASON FOR REFUSAL; n/a


    DATE OF CLAIM; 01/02/12

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