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Advice please - huge mechanical issues with my A4

Discussion in 'A4/S4 forum(B5 Chassis)' started by martin1983, Apr 25, 2012.

  1. scotty2hotty

    scotty2hotty Member

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    As said above I would be contacting Audi uk and kicking up a fuss as I would not expect that from an Audi of that age and mileage and I wouldn't be offering them information like it has been in a front end bump as if there is a chance you can get something out of them you don't want to give them a reason to try and wriggle out of it.
    Does it have full Audi history?
     
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  3. martin1983

    martin1983 New Member

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    It did until this year :( thanks mate, will make sure to call them and VOSA in the morning.
     
  4. murran

    murran Well-Known Member

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    let us all know how you get on.
     
  5. martin1983

    martin1983 New Member

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    Waiting for VOSA to get back to me, but Audi are arranging to come and collect my baby today and giving us a courtesy car - only had to bike it to work once, phew!
     
  6. scotty2hotty

    scotty2hotty Member

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    Hopefully Audi will accept its a manufacture fault and fit you a nice shiny new engine :)
     
  7. adidasandy

    adidasandy Member

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    Oh a shiney new pedal bike
     
  8. martin1983

    martin1983 New Member

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    Fingers crossed! They couldn't come today so hoping they can make it tomorrow :)
     
  9. martin1983

    martin1983 New Member

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    well it would be cheaper!
     
  10. murran

    murran Well-Known Member

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    well that sounds promising! fingers crossed for a positive outcome!

    what did vosa and audi say exactly?

    if audi try to say that the mot station have damaged it and you'll have to pay........ remind audi that its the vosa emissions test thats caused the failure thru there being a domant defect within the engine, remind audi that the emissions test is the same throughout all mot stations...... and what would they be doing now if the engine had failed on them while they were doing the emissions test?

    and also that youve notified vosa, and they're very interested in how this engine failure happened while an emissions test was being carried out which audi must have sactioned as "safe to carry out".

    have you contacted the original test station to let them know how your going about sorting this sh1t out? if youve given vosa their name/station number they will be getting contacted/investigated as to how this happened!
     
    #49 murran, Apr 27, 2012
    Last edited: Apr 27, 2012
  11. martin1983

    martin1983 New Member

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    Sorry, been away with work and only just home. E-mailed VOSA with a copy of the report and got an e-mail back which said they can't do anything for me :sadlike:

    Audi eventually took the car away a few days ago and dropped off a A6 last night, they said that even if it turns out it is their fault the most they will do is put a new engien in/fix it and cover half of the costs. No bother eh because I have a spare 5k sitting in the bank :sob:

    So a bit confused what to do now really?! Back to CAB on Monday I think..
     
  12. murran

    murran Well-Known Member

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    get on to audiuk and tell them you want it free as you believe its a latant defect within one of conrods.
    if they wont, tell them you want the engine removing and your hiring a van and your coming to collect it as your getting/paying for an independant engine expert to strip and examine it to assertain the fault. and if both big and little end bearings look ok on the broken conrod then he'll be taking away the 3 intact conrods and the broken one to have them examined for quality/defects, xrayed, crack tested etc.

    if they are found to have defects your going to take them to court for the cost of repairs, cost of hiring and fueling the van you hired, cost of hiring the engine expert, your time and stress arranging this ****, the cost of the road tax thats expired since its been off the road................

    if they call your bluff, then do what you said.
     
  13. scotty2hotty

    scotty2hotty Member

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    How can they admit liability then say they will only pay half the bill????
    Makes no sense to me.
    That would be like you driving into someone telling them yes it was my fault but then saying I'm only paying half the bill for the damage I've caused???? WTF that's ludicrous
     
  14. martin1983

    martin1983 New Member

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    Had a phone call today to say that Audi will pay 6k for a new engine, turbo, clutch and something else if I pay 1k and then have a service done (£300odd)

    I think we're going to trade it in anyway afterwards but in a much better position than we were in last week!
     
  15. hades-

    hades- Yorkshire & Humber Rep.
    Regional Rep VCDS Map User

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    where in sheff do you work
    its always good to have another mech incase ones busy
     
  16. aragorn

    aragorn "Stick a V8 in it!"
    Staff Member Moderator VCDS Map User

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    why trade it in after having all of that stuff replaced?

    Get it sorted and keep it!
     
  17. martin1983

    martin1983 New Member

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    Its costing us too much a month, would love to keep it but we need 2 cars now :(
     
  18. murran

    murran Well-Known Member

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    i work at david underwoods/swifts on fitzwilliam street.
    i live in shiregreen tho.

    dont mind helping anyone out for beer money!
     
  19. tiggytico

    tiggytico New Member

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    If anyone else has a conrod problem with a BXE engine,please, please, please can they report and complain to the following: VOSA, SEAT/VW/Skoda/AUDI as appropriate andthen also contact Watchdog. VOSA took mycomplaint seriously, but unfortunately there have been no other reports to themof such a failure and my prints out from websites such as this are “unsolicited”and therefore they are unable to take them into consideration. Thank you.
    This is my story:
    I am the owner of a SEATToledo and on 1[SUP]st[/SUP] July, it broke down whilst driving on my localbypass. The AA recovery service diagnosed a conrod through the engine block andtowed it to a local AA approved service repair centre.
    Whilst talking to familyand colleagues (mainly Engineers) about this unfortunate incident, they havebeen very shocked and surprised that a car which is only 4 years old shouldhave such a problem. I am upset that this has happened being as I bought thecar last year for nearly £7K, thinking that I was buying a quality car that Iwould be able to use for my commute to work. The car has FSH up to the purchasedate and has since been regularly serviced by my father, who is a qualifiedengineering fitter. My father has been maintaining vehicles all of hisprofessional working life and has spent the last 35 years as the WorkshopManager for XXX, maintaining a fleet of HGV’s. All I’m trying to point out bythat background information is that my car hasn’t been serviced by someone whodoesn’t know what they are doing and just “tinkers” with vehicles in theirspare time! I’m sure that you can appreciate that when you have a professionalin the family, it doesn’t make sense to continue having my car serviced by anexpensive main dealer.
    I had assumed that maybethis incident, whilst unfortunate, was perhaps “one of these things”, but onresearching the internet, I understand that this is a common fault with thistype of engine. Please find attached a significant quantity of forum reportsfrom others who have experienced the same problem. Some have been fortunateenough to have the manufacturer give a “goodwill” payment; others have not.
    Whilst I understand thatthe SEAT warranty is only 3 years and I am now out of that period, I believethat this fault causes the car to be “unfit for purpose “under the definitionof the Sale of Goods Act. I understand that owning a car which is 4 years oldcarries a risk, but I believe that SEAT should be acknowledging this as adefect in their manufacturing and should be resolving the issue for me. Youwill understand that I find this financially devastating.
    The customer service I havereceived from both the SEAT Head Office and the SEAT dealership has been superb– I cannot fault either for politeness, helpfulness and responsiveness, howeverit is the decision made by SEAT Head Office to not resolve this issue for me attheir cost which I am aggrieved about. They had agreed to a “goodwill gesture” of50% if the dealership would match this. The dealership wouldn’t and to behonest I don’t blame them; I didn’t purchase the car from them in the firstplace (purchased from XXX), therefore it is not really their concern. As thedealership wouldn’t offer a goodwill payment, SEAT Head Office will also notoffer me anything. Incidentally XXX aren't interested in helping me either as Ipurchased the car 15 months ago.
    The SEAT dealership stripped down the engine and reported the following:Carriedout investigation into engine damage. unable to start vehicle to lack of oilwithin engine. Carried out gff and checked for any relevant TPI's all ok.Carried out visual check, found hole in engine to oil cooler, new enginerequired. Stripped engine and found hardly any oil left in the engine this hascaused the conrod to go through the engine.
    The above simply isn’ttrue. Having previously owned a car which drank oil, I religiously check theoil level in my car - once a fortnight. I had checked the oil on 28th Maybefore making a trip to Great Yarmouth (4.5 hr drive) and again on the 1st Junebefore leaving for Birmingham airport as part of my normal holiday routine. (1hour drive) It was parked at Birmingham airport for a fortnight, so I did notcheck it again before the engine seized - in the year I've owned the car, it'snever been heavy on oil-infact I really can't remember if I've even had to topit up. I don't believe that my car was suffering an oil loss for two reasons -the first being that we've just had (in June 2012) a new block paved drivewaybuilt and if the car was leaking oil, I would have been well aware and upsetabout it. I can also categorically confirm that no oil warning light came on(even though I don't rely on this to tell me that I need to top up the oil).

    The engine seized whilstdriving down the bypass in XXX and managed to get it into "Homebase"car park so it was safely out of the way (approx 1/4 mile). My dad told me offfor this, but the AA man said that I couldn't have done anymore damage bydriving it, as the engine was as bad as it gets anyway. Both the car and theroad were covered in oil (you can still see the trail of oil stain on the roadnow). So it's no wonder that there is NOW hardly only oil left. But that's thereason -the conrod threw causing the hole which caused the oil leak. Not thatthere was no oil which caused the conrod to throw.

    In addition to the variousinformation I’ve found regarding others having the same problem with thisengine code – BXE, I’ve also enclosed photographic evidence that there is nosign on the engine bearings of the engine seizing. If the engine had of seizeddue to lack of oil there would be scoring/damage to the bearings.

    A catastrophic enginefailure such as this is dangerous. Luckily we were driving on a relativelyquiet piece of road, albeit with my two young children (aged 1 and 2) in theback seat. If I have been driving down the motorway when this occurred, thiscould have led to a fatal accident.

    In summary, I believe thatthere is a manufacturing defect with the conrods on engine code BXE and Ibelieve that the financial cost of putting this right should be met by SEAT. Ialso believe that from a safety perspective a recall on these engines should beconsidered.

    I have just had the carrepaired at my own cost (£2,400) by purchasing an engine from a salvaged carand it's been fitted by SEAT. I've asked them to save me the conrods out of myold engine incase there is any need for me to get them independently tested.

    I’ve since parted companywith the car as I need a safe car to drive – I cannot take the risk of owning adangerous car, but I still aggrieved at the injustice.

     

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