I can’t find the Digital Service Record for my car on MyAudi. It used to show up, but the heading doesn’t seem to be there anymore.
Anyone else having this problem?
Anyone else having this problem?
OK so in that section I have another tab called Service plan which gives all the service history for the car.Hi Ju,
Yes, I have the Service Topics tab, but if I click on it it only shows details of my Audi Partner, Service appointments history, Service campaigns, and Documentation (owners literature). No Service Record.
OK so in that section I have another tab called Service plan which gives all the service history for the car.
No idea why they can't call it Service history but anyway!
That's odd.Hi Ju,
Thanks for that. I get the “Addition work” tab but for some reason the tab that says “Service plan“ doesn’t appear for me!
I suggest registering on the Audi Erwin site, as a commercial user. You can access any history by using a VIN.
just a thought , has your Audi Connect subscription expired? Long shot I knowYes it is odd., particularly since it’s worked fine for the past couple of years.
I’ve fired off a message to Audi digital Services, so I’ll await a response.
Connect licence is still valid for another couple of months, though I didn’t think this was related to the Digital Service Record.just a thought , has your Audi Connect subscription expired? Long shot I know
it was just a long shot. If its worked in the past then looks liked something has changed.Connect licence is still valid for another couple of months, though I didn’t think this was related to the Digital Service Record.
Yes, access to service history on Erwin is free.
And you've definitely been set as the owner by your local dealer and tied to your account?Paid 8 euros and logged in. Can’t find anything on my service history. Lots of good info on TPIs and how to etc but no service history.
I just get this in the app.
That’s on both of my A3s. Nothing for either of them
Sent from my iPhone using Tapatalk
My S3 is the same and everything used to show fine regarding the service history and additional work. There’s obviously a problem with the app that needs fixing. I’ve deleted, re-installed and re-setup. Keep an eye out for an update and send an email to audi digital support. I’ve had this before about a year ago. I contacted them, an update was subsequently released and then everything worked fine again.Paid 8 euros and logged in. Can’t find anything on my service history. Lots of good info on TPIs and how to etc but no service history.
I just get this in the app.
That’s on both of my A3s. Nothing for either of them
Sent from my iPhone using Tapatalk
Can you show us where. It seems to want to charge for everything. All I want to do is print off my service history
Sent from my iPhone using Tapatalk
Exactly the problem I reported when I started this thread. Seems like other folk are affected as well.My S3 is the same and everything used to show fine regarding the service history and additional work. There’s obviously a problem with the app that needs fixing. I’ve deleted, re-installed and re-setup. Keep an eye out for an update and send an email to audi digital support. I’ve had this before about a year ago. I contacted them, an update was subsequently released and then everything worked fine again.
Exactly the problem I reported when I started this thread. Seems like other folk are affected as well.
I’m in contact with Audi digital support, and waiting for a response.
Dubjam,I realised today, having just had my service record update by my specialist, that its no longer showing for me in the App and when trying to log in to the MyAudi website, which I have done many times before, its asking me for my 10 Digit Vehicle Code. Mine has a 7 digit vehicle code, so it won't work. Oh what joy.
I remember when I bought the car it was an utter fiasco involving so many proof of ownership and proof of identity documents and multiple trips to the dealership to get it registered for MyAudi. I sense this will be happening again.
Dubjam,
as I said in my post, just ignore the message on MyAudi.com asking for your vehicle code. Click on Service and you should see the Digital Service Schedule option.
I don't see this option under Products and Services when I log in. Looks as if everything needs a payment.
Sent from my iPhone using Tapatalk
I just logged in and it's there under products and services still, no need to pay anything to view itI don't see this option under Products and Services when I log in. Looks as if everything needs a payment.
remember you need to register as a commercial user not individual. just make a company up with a different email and it will be their.I don't see this option under Products and Services when I log in. Looks as if everything needs a payment.
Thanks, I reregistered as a commercial user and can now see the service schedule.remember you need to register as a commercial user not individual. just make a company up with a different email and it will be their.