Used car dealers...argh! What are your thoughts on this?
I have recently purchased a 2015 A4 tdi quattro s-tronic Black Edition Plus with 37,700 miles on it from a Network Q Vauxhall dealer who shall remain nameless for the time being.
First problem, rear had 2 good Continentals and front had 1 new Michelin PS3 and one worn out Conti. Before taking it away I had assurance if it was under 3mm they’d replace it. It was. But rather than replace it with a PS3, they offered to put a budget tyre on. Told them where to go and they are sending a cheque for £70 towards the price of the PS3 I’ve put on it.
Now the car was sold as serviced by them at 37,500 and I have the invoice. It has a NetworkQ year warranty and some Audi warranty remaining. I’m having Audi sort out the headlamp washers as they aren’t retracting right, but in the process Audi told me it MUST have the s-tronic oil changed before 38k and if they were servicing it, they would have done it. The invoice makes no mention of this so I am pretty sure it’s not been done.
Do I have a legal leg to stand on to get the seller to do this? For a car to be described as Just serviced, and for a NetworkQ warranty to be valid, should it not be serviced in accordance with the manufacturers schedule? Not a random oil service and resetting the service indicator. Looks like they didn’t do the fuel filter or the pollen filter either.
Pretty peeved with them at the moment to be honest... I’m just looking for opinions and wondering where I stand legally before I speak to them again on Monday.
I have recently purchased a 2015 A4 tdi quattro s-tronic Black Edition Plus with 37,700 miles on it from a Network Q Vauxhall dealer who shall remain nameless for the time being.
First problem, rear had 2 good Continentals and front had 1 new Michelin PS3 and one worn out Conti. Before taking it away I had assurance if it was under 3mm they’d replace it. It was. But rather than replace it with a PS3, they offered to put a budget tyre on. Told them where to go and they are sending a cheque for £70 towards the price of the PS3 I’ve put on it.
Now the car was sold as serviced by them at 37,500 and I have the invoice. It has a NetworkQ year warranty and some Audi warranty remaining. I’m having Audi sort out the headlamp washers as they aren’t retracting right, but in the process Audi told me it MUST have the s-tronic oil changed before 38k and if they were servicing it, they would have done it. The invoice makes no mention of this so I am pretty sure it’s not been done.
Do I have a legal leg to stand on to get the seller to do this? For a car to be described as Just serviced, and for a NetworkQ warranty to be valid, should it not be serviced in accordance with the manufacturers schedule? Not a random oil service and resetting the service indicator. Looks like they didn’t do the fuel filter or the pollen filter either.
Pretty peeved with them at the moment to be honest... I’m just looking for opinions and wondering where I stand legally before I speak to them again on Monday.