vcds or vag com 409 wont connect to any controller

GeoA3

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i have very weird problem
cant connect to any controller with vcds or vag com
though in the test it shows ok and interface found
iv been using it for 4 years with no problem/
i tried today vw tool very old software and it connects and work just fine.
and vag commander works fine
so far tried 2 cables .
removed the driver and reinstall.
even did format to the laptop.
same laptop tried on friend TT 2003 and my other car ibiza 2012 and no luck.
any ideas?