Gearbox Malfunction...

One thing they stated was that their long term, and I mean long, master technician who has been working on the car. Whether that has any credence and makes any difference I don't know. Yes I will be asking for a very detailed explanation as to how this has happened and how they reached the conclusion as to what exactly went wrong..
 
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Fingers crossed for you!

We recently had a DL382 torn down and I can tell you that they have removed a lot of excess from the DQ250/500 design.
The mechatronic unit is way more complicated, they are using a new series of proportional control valve not seen on VAG transmissions before (assuming for increased efficiency) and the hydraulic pump is an all new electrical driven 2 stage unit with a high and low pressure section.
There is a lot of new in the DL382


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Yes correct there is quite a difference especially in the quattro version as I believe in looking at the pictures there is no longer a intermediate shaft from the front differential to the rear, if I am correct. That must make for a narrower design.
 
Sounds like your problem is getting sorted, and Audi is seen to be trying.
Cars go wrong, but it's how you are treated when they do, if you feel they are doing all they can, and keeping you up to speed with progress, it goes a long way.

Unfortunately I am currently experiencing the bad side of customer service with a different brand, but this thread seems to show good progress and helpfulness from Audi!
 
Thanks, yes audi are making the pain easier to bear. Sorry to hear about your misfortunes, its a merc isn't?
 
Well they've not rang yet so I am wondering if a cold start has lead to an issue arising. I will give them a hour or two, as they knew I am not collecting the car until tomorrow anyway, then give them a call...
 
Ok car is ready, can't get over until tomorrow around 15:00 though but it'll give me some time to have a good play. Might even pop into seat to see if the new ibiza for my daughter I ordered before Christmas has arrived at the branch from brighton. Cheer her up by getting some photos...
 
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Glad your finally getting your car back. Looking forward to a write up about the actual problem and what they did to resolve it!
 
If you get a word with the Master Tech and don't mind please, could you ask if it's basically the same 'box on the 2.0 TDi quattro? Probably different software, cogs, etc....
 
If I remember, in my excitement of getting my car back, I will...
 
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Glad to hear it's all resolved, but will wait until you've driven it for final confirmation!
 
Jolly good and would hope thats it for gremlins (gearbox or otherwise) from here on in.
As others have said keep us informed on details that caused the issue(s), all other s-tronic owners will be interested.
 
Will do, I recognise the importance of sharing the issue with others as this is a new gearbox for the A4.
 
Will do, I recognise the importance of sharing the issue with others as this is a new gearbox for the A4.

Nice one :sunglasses: fingers crossed for plain sailing and smooth shifting s-tronic for you from now on :grinning:
 
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Right guys I am back with the car having driven in probably the most atrocious driving conditions I have ever had the misfortune to drive in, I wish it had snowed but everywhere is flooded so forgive me that I can't give you a real indepth insight, I only know what I know.
Despite what I was originally informed the fault was actually the parking mechanism not working, thus its default position was locked. The gearbox then went into a failsafe mode preventing any gears from being engaged to stop any further damage.
So the part that was replaced was a N486 parking solenoid. This part was replaced without removing the gearbox as all they had to do was drop off the sump and, with tiny hands the technician stated, there was just about enough room to replace the faulty item.
The gearbox seems fine, I tried all modes and it was faultless throughout the splashy journey home but obviously I couldn't test it fully however it seems they did as there was a few miles added to my total mileage.
I did ask to speak to the technician but unfortunately he was not available at the time however he did ring me later. But, in his own words, he is just a stronic technician and he doesn't know about the different gearbox model numbers, but he could have looked it up I guess.
All in all I feel this wasn't a major defect, solenoids do fail and I don't doubt that they are probably sourced from a third party manufacturer as well. So fingers crossed this is an end to this saga but I apologise for not getting any more information that some of you requested.
 
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No worries, I'm going to go with the assumption they're almost the same on petrol and diesel...

Glad you're back in your own car :)
 
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Right guys I am back with the car having driven in probably the most atrocious driving conditions I have ever had the misfortune to drive in, I wish it had snowed but everywhere is flooded so forgive me that I can't give you a real indepth insight, I only know what I know.
Despite what I was originally informed the fault was actually the parking mechanism not working, thus its default position was locked. The gearbox then went into a failsafe mode preventing any gears from being engaged to stop any further damage.
So the part that was replaced was a N486 parking solenoid. This part was replaced without removing the gearbox as all they had to do was drop off the sump and, with tiny hands the technician stated, there was just about enough room to replace the faulty item.
The gearbox seems fine, I tried all modes and it was faultless throughout the splashy journey home but obviously I couldn't test it fully however it seems they did as there was a few miles added to my total mileage.
I did ask to speak to the technician but unfortunately he was not available at the time however he did ring me later. But, in his own words, he is just a stronic technician and he doesn't know about the different gearbox model numbers, but he could have looked it up I guess.
All in all I feel this wasn't a major defect, solenoids do fail and I don't doubt that they are probably sourced from a third party manufacturer as well. So fingers crossed this is an end to this saga but I apologise for not getting any more information that some of you requested.

Thats better news than you thought really, not a major gearbox component / mechanical failure, glad it's sorted and you're back in your own B9 again, bet it felt good, despite the horrible weather / driving conditions.
 
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I got to used to driving the car again, its so different to drive than the loaner was. All the controls feel much lighter and I managed to spin up the front tyes a few times when pulling away..
 
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I got to used to driving the car again, its so different to drive than the loaner was. All the controls feel much lighter and I managed to spin up the front tyes a few times when pulling away..
Glad you got it sorted mate, I've just had mine back from the dealer for temp gauge update and I didn't realize how much I missed it.
 
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Im also please you have your A4 back,and the fact that it wasnt a gearbox issue at all.Seems the s tronic box was protecting its self.
 
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Glad it was sorted out in the end, have to say I'm glad it wasn't the gearbox!
 
Glad you got your car back and gearbox itself was ok.

"only" 400 torques? Right at the limit in the 190 TDi.... Could be a problem for anyone who re-maps?

The 3.0 TDI 218 is (probably artificially) limited to 400Nm. Not sure if it is the same S tronic gearbox type as the other A4s.

I don't know if the 2.0l diesel has the same gearbox, I only researched the 2.0l petrol version. It maybe that the diesel has an alternative, explains though why the gearbox is different for the 3.0l diesels...

Not sure it is on the 218. the 272 has the 8 speed torque converter.
 
Yes the 8-speed is the same box as fitted to the BMW 3 series I imagine. So nice to startup and drive my own car this morning, no rattles, no vibrations and it warms up far quicker. I also don't know if its my imagination but the gear changes seem much more clean than they were before and much smoother..
 
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If it's anything like the ones I've had in the past, it will have had a reset done and that makes the 'box relearn all the tolerances. Used to make a noticeable difference on the DQ250's, was a quick VCDS procedure, so this is perhaps what you're feeling?
 
I understand what you're saying, but the car had only done 1178 miles anyway. Over a lengthy time yes this would be the case, however I am not sure it will be in this situation.
 
Right guys I am back with the car having driven in probably the most atrocious driving conditions I have ever had the misfortune to drive in, I wish it had snowed but everywhere is flooded so forgive me that I can't give you a real indepth insight, I only know what I know.
Despite what I was originally informed the fault was actually the parking mechanism not working, thus its default position was locked. The gearbox then went into a failsafe mode preventing any gears from being engaged to stop any further damage.
So the part that was replaced was a N486 parking solenoid. This part was replaced without removing the gearbox as all they had to do was drop off the sump and, with tiny hands the technician stated, there was just about enough room to replace the faulty item.
The gearbox seems fine, I tried all modes and it was faultless throughout the splashy journey home but obviously I couldn't test it fully however it seems they did as there was a few miles added to my total mileage.
I did ask to speak to the technician but unfortunately he was not available at the time however he did ring me later. But, in his own words, he is just a stronic technician and he doesn't know about the different gearbox model numbers, but he could have looked it up I guess.
All in all I feel this wasn't a major defect, solenoids do fail and I don't doubt that they are probably sourced from a third party manufacturer as well. So fingers crossed this is an end to this saga but I apologise for not getting any more information that some of you requested.

Really happy for you man. What a saga you just didn't need with a new car. Get back to enjoying your new motor


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Gave the car its first wash since getting it back, one of the wheel locking nuts is missing its cover and there are swirls in the paint, another story...
 
I'm also missing a couple of wheel nut covers. I can't tell whether they were always missing or whether they came off when I was pressure washing the snow foam off because I found one in among the snow foam that accumulated on the driveway. I looked up the cost of replacements and they only come in sets of 20 so I haven't bothered yet.
 
Post wash, look at the area above the rear wheel, not the asphalt reflections in the doors:
 
Been in touch with Eastbourne Audi and I'm taking the car over to them tomorrow afternoon about the paintwork and missing bits..
 
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Same thing's happened to mine whilst in for the windscreen replacement, left it with them looking like a mirror (plus some road salt) with a request for "no wash" and I get it back washed with added swirl effect. Not happy, bounced it back to them today and they've promised to sort it - not sure how yet.....
 
Well they spend a couple of hours giving the car a 'polish' and replaced the missing wheel nut cover. I can't see the results of there efforts as it was dull all day however they said if I am still not happy then they'll have the car for a whole day to sort it out. I await a sunny day with bated, and sceptical, breath.
Still lovin' the car to drive though, opening up the engine a bit more now its done 1400 miles and liking the manner in which it politely lifts its skirts up and powers off without any dramas..
 
How frustrating! Glad the drive is back to normal.

Mine came up with a fault message yesterday - pulling out from a T junction -hesitated and then would not pull away at all.

Fortunately it was relatively quiet can cleared after a restart but NOT a pleasant suituation to be in.

A quick scan shows a whole array of faults but looks as if the main one was the gearbox lost connection with the Engine Control Unit.

Let's see what the dealer says....
 
Oh dear, I suggest you start another thread on your experiences so that other owners can follow it. However it is increasingly looking like initial experiences are suggesting something might be flawed with their quality control.
 
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