Mine came factory fresh with out of date maps so I am in this situation and really don't know the answer. To keep things simple would work better if they just said free updates during your warranty period.
2016 Map Update
- Thread starter jaypers777
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Mine came factory fresh with out of date maps so I am in this situation and really don't know the answer. To keep things simple would work better if they just said free updates during your warranty period.
Eliot Ness
Registered User
Well, that's a good idea to prevent AUdi factory failure... even if I don't like the idea of dealership having to mess with my MMI while it was just produced. Factory should give you the latest material.... :/
Would be even better in my case as I have taken the 3y extension so would have 5 years of free updates and then the audi connect ones ^^
Dreaming...
Had a phone call from the Executive Office at Audi UK this morning - the guy said it was in response to my email to Audi AG about the disappearance of the Map Update facility on MyAudi. He apologised for the trouble we've all experienced and he said he is in contact with the relevant people in Audi AG and they will report back on what they have discovered. It sounds as though they are taking it seriously so let's see what happens next.
No, you didn't imagine it.
http://www.audi-sport.net/xf/threads/2015-map-updates.236410/#post-2363897
That's good to hear - thanks for the feedback ;o)
Still waiting my feed back call from customer services .....
I wrote a mail to Audi here... and they then wrote an "error" ticket to Audi Germany. So, lets see what will be the answer or fix. 
Another call from Audi Executive Office today and whilst he was on the phone to Audi AG he asked me to try to see if the Map Update was available. It wasn't so it's still WIP whilst AG try to resolve. But at least they're onto the case.
I just got on it at work and it tells me the service is not available now, are they working on it because I could befroe...
Just checked on my PC via Chrome, and Map Update still showing as available same as yesterday - no problem here.
I wonder why it is affecting some owners and not others. Weird.
Clear down cookies / temporary files and then try again. Also check your version of Java is up to date (I had to update mine, a new release was put out just a few days back)
I wonder why it is affecting some owners and not others. Weird.
Clear down cookies / temporary files and then try again. Also check your version of Java is up to date (I had to update mine, a new release was put out just a few days back)
Perhaps you need those hawkeyes post #110
"With ie11 reset your browser setting in tools/advanced and make sure java and any other plugins are installed and up to date and delete all cookies and history"....
post #110"With ie11 reset your browser setting in tools/advanced and make sure java and any other plugins are installed and up to date and delete all cookies and history"....
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Seems strange as I can still see the update in both Chrome and Safari on Mac OSX. Doesn't always allow me to download, quite often get a 'Service no longer available' popup after clicking the download button..
Houston (Ingolstadt) you have a problem BUT you don't know what it is or when it will be fixed !!!
Please do not adjust your sets Audi have acknowledged that there is an issue so no amount of cookie clearing or Java updates will help at this point in time.
Please do not adjust your sets Audi have acknowledged that there is an issue so no amount of cookie clearing or Java updates will help at this point in time.
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.......or to put another way they are still trying to extract their primary digit from their rectum
Thanks I did see that previously but with 4 pages on this topic, but possible some may not.Perhaps you need those hawkeyes
"With ie11 reset your browser setting in tools/advanced and make sure java and any other plugins are installed and up to date and delete all cookies and history"....
Was only trying to help those with the problem, my update service works fine.
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Just as an FYI, it does seem to continue updating for a period of time after you turn the ignition off, not sure how long though. Stuck mine in and had to go into work on short notice so was only driving for 10 minutes before turning the car off, when I came back a couple hours later it had stopped but was about a ⅓ of the way through, didn't take long once ignition was back on!
Just for the people with this My.Audi missing Map Update option (myself included) I have it on VERY good authority that your car is not locked out and will accept the update. Good to know it's not an issue with the car or MMI.
gamegenie
Eazy-E CPT OG from the Otherside
The regional States download I did earlier this week was a total of 3.12GB which I copied to my 4GB SD card it updated in about 10-15minutes. Although I turned off the car at minute 14 to go work out and started it up 2 hours later where it prompted the Navigation update had finished.
Then I realized this is not really necessary if you have Audi Connect activated on your MMI Navigation Plus, because if you do then you're likely like me and are using Google Maps which updates are OTA driven and completely different.
Then I realized this is not really necessary if you have Audi Connect activated on your MMI Navigation Plus, because if you do then you're likely like me and are using Google Maps which updates are OTA driven and completely different.
Connect doesn't give you google maps, Connect just gives you a google earth overlay.
The underlying mapping and map data (on which routes are calculated etc.) are still Audi maps (HERE Mapping) on the HDD.
http://www.audi-sport.net/xf/threads/google-for-sat-nav.250248/#post-2526046
http://company.nokia.com/en/news/pr...tium-at-an-enterprise-value-of-eur-28-billion
The underlying mapping and map data (on which routes are calculated etc.) are still Audi maps (HERE Mapping) on the HDD.
http://www.audi-sport.net/xf/threads/google-for-sat-nav.250248/#post-2526046
http://company.nokia.com/en/news/pr...tium-at-an-enterprise-value-of-eur-28-billion
Last edited:
Garreth64
Registered User
Just logged in to myAudi and I no longer have the map update option available either.
My car is one year old, and I've done two previous map downloads with no issues.
Will watch the outcome of this thread with interest.
My car is one year old, and I've done two previous map downloads with no issues.
Will watch the outcome of this thread with interest.
I tried to phone my contact (Vinshal) at Audi Executive Office today as I hadn't heard any more from him since last week. He is in Germany for 1 week so I spoke to another person (Mark) who gave me the "yes we are aware of the problem and no I don't know when it will be fixed" spiel. He said someone had taken over Vinshal's cases and that this person would be in contact. So no further news from me I'm afraid to say.
I had a call back from Ali the chap handling my call from Audi Customer Services. He said that it had been handed over to Audi Germany and asked if there was anything else he could help me with so sounds like my ticket is now effectively closed with no ETA ! ;o(
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For those without tech pack (and who don't have the option to download, even when it works):
SD Nav is still at the previous version. The part number is in the system for 2016 but it cant be ordered yet.
Now, back to everyone's download option disappearing.....
SD Nav is still at the previous version. The part number is in the system for 2016 but it cant be ordered yet.
Now, back to everyone's download option disappearing.....
That's not good mate wonder what they're doing with it ? - prob a huge overall in time for the ECE 2016/17 update !!
Another phone call from the Audi UK Executive Office today - to report that Audi AG are "on the case" and that my original contact Vinshall (who is in Germany at the moment) will phone me on Monday. Watch this space 
Hahaaa, just figured out a solution guys!!!!!
Just get into your "service" tab in your myaudi page as usual, the url should be something like:
https://my.audi.com/content/us/myau...il.YOUR_VIN_NUMBER.html#tab/services/service/twitter
The red part depends on what widget you are currently in. Now just replace that red part with "mapcare":
https://my.audi.com/content/us/myau...il.YOUR_VIN_NUMBER.html#tab/services/service/mapcare
Hit enter then its gonna show you something like this, you'll see map update tab even though you don't have a widge for that:
Now go ahead and enjoy!!!
Don't copy my url, all you need to do is change the string you have in your url after ".../service/" into "mapcare".
Turns out that actually the page has been always there, it just doesn't show the widget for you to click, not sure if this a prank from Audi.
PS, looks like by putting different things after that ".../service/", i can go into something i am not supposed to have:
Really wish I can have remote lock on my A3 though.
Just get into your "service" tab in your myaudi page as usual, the url should be something like:
https://my.audi.com/content/us/myau...il.YOUR_VIN_NUMBER.html#tab/services/service/twitter
The red part depends on what widget you are currently in. Now just replace that red part with "mapcare":
https://my.audi.com/content/us/myau...il.YOUR_VIN_NUMBER.html#tab/services/service/mapcare
Hit enter then its gonna show you something like this, you'll see map update tab even though you don't have a widge for that:
Now go ahead and enjoy!!!
Don't copy my url, all you need to do is change the string you have in your url after ".../service/" into "mapcare".
Turns out that actually the page has been always there, it just doesn't show the widget for you to click, not sure if this a prank from Audi
.PS, looks like by putting different things after that ".../service/", i can go into something i am not supposed to have
:
Really wish I can have remote lock on my A3 though
.Attachments
That's amazing - I'll check it later today. And to think the best brains at Audi couldn't work it out and they even sent a UK guy to Germany to find a solution. I'm not sure how you figured it out but thanks a million. It'll be interesting when the guy phones me on Monday and probably says they are still working on it!
Hahaaa, just figured out a solution guys!!!!!
Just get into your "service" tab in your myaudi page as usual, the url should be something like:
https://my.audi.com/content/us/myau...il.YOUR_VIN_NUMBER.html#tab/services/service/twitter
The red part depends on what widget you are currently in. Now just replace that red part with "mapcare":
https://my.audi.com/content/us/myau...il.YOUR_VIN_NUMBER.html#tab/services/service/mapcare
Hit enter then its gonna show you something like this, you'll see map update tab even though you don't have a widge for that:
Now go ahead and enjoy!!!
Don't copy my url, all you need to do is change the string you have in your url after ".../service/" into "mapcare".
Turns out that actually the page has been always there, it just doesn't show the widget for you to click, not sure if this a prank from Audi
PS, looks like by putting different things after that ".../service/", i can go into something i am not supposed to have
Really wish I can have remote lock on my A3 though
Knock me down with a feather - it works !! - very well done and thanks for sharing !!!!
You r welcome glospete and glad to hear that worked for you Rob2k68.
Updates: Looks like sometimes "mapcare" could give you a page saying "service not available". If that happens you can also try "mapcare1" and "mapcare2"
Updates: Looks like sometimes "mapcare" could give you a page saying "service not available". If that happens you can also try "mapcare1" and "mapcare2"
