Mmmm.. That may be more about the expectations of the customers?
I think you are 100% on the money there.
For most of us common / ignorant Motorists, the word Audi is coupled with Quality.
Unfortunately, our own expectations are then sorely let down when we realise that they are actually EXACTLY the same as Mainstream Dealers. In some cases worse.
Then we realise that the statement that you are "paying for the four plastic rings on the front" is actually a reality.
Fool me once......etc.
Actually that may not be so. Most folks don't complete surveys. And the ones who do are usually/often negative, for the reasons given by S3inSE21.I'm guessing that a significant sample was taken to come to the conclusions made. Without looking at the data it's impossible to make any comment about it's accuracy.
We can only comment on our own experiences.
Mmmm.. That may be more about the expectations of the customers?