Going to have to have a bit of a rant here..
Took my car in yesterday for first service/oil change. Didn't use my usual dealer as they didn't subscribe to the price match Audi scheme within their group this year. As ~£200 is quite a bit of a difference between the price match and the non- I hunted around and went to my next local dealer. I'd tried their sales crew before and didn't come away impressed as were pushy, arrogant and generally didn't listen to any questions, but hoped for better from the service dept.
Rang to book the service and was asked to supply the quote match evidence which I dually sent along by email. Time came to go for service - first error - no pre service call to check that 1. I was still coming and 2. that I was aware the service/showrooms were at different local addresses!!! Only found this out when I pulled into showroom car park and noted on the entrance door... Not a particuarly brilliant start, but continued onto service address..
Sat down, sorted all paperwork and then reminded the girl I was dealing with that I had supplied a price match quote and that it had been agreed previously. Checked her system and "oh no sir we don't have any record of this, I'll have to check with my manager" - who suprise suprise had no record either. Stated that I had supplied it 5 weeks prior so they should. No record of my phone call (they have a central "booking office" which serves about 3/4 dealerships I think, and he obv hadnt passed on the info. She stated that they'd take the car in, supply a courtesy car (at £15 admin charge - what a joke) and sort out a couple of bits and pieces I'd requested whilst awaiting me to resend the evidence, but no work would be started until then. (Full price for the oil change/service would be £372!!! - I stated I wasn't going to be paying that, and would arrange for resending the info as soon as I got to work).
Sent her the paperwork first thing once I got to my desk including the time/date of the booking phone call/call centre person, and was told "forwarded to manager, awaiting authorisation, will keep you updated". Heard nothing for the next 5 hours (by now car had been there since 8am, now about 2.30), so sent a quick chaser email to ask if they'd proceeded - response of "oh no authorisation yet, sorting other things however in meantime"
Finally an hour and a half later (by now ~4pm), received a call saying yes will all go ahead at agreed price.. 8 hours to authorise what should have been sorted weeks before - beyond belief. And they hadn't finished yet...
I suspect that 1. They also washed the car when I specifically asked them not to do so (had it detailed a week or so back, so don't trust a sponge monkey not to ruin the paintwork)
2. They have broken the MMI screen mechanism in that it now doesn't deploy either on starting or when pressing the button. The ESP button also is intermittent in working. Suspect that they were overzealous with some soundproofing (had a dash rattle), and has probably jammed the mechanism...
All in all... NOT VERY IMPRESSED!! Will be calling dealer tomorrow to complain, then taking it back to my usual one for repairs...
RANT OVER
... I'd been trying to get the thing to deploy for a 40 min drive on the way home... which it never did.. very dubious... will keep a very close eye on it tomorrow
