I think they do have this problem all the time.
However,they know they can't fix it without major hassle and expense,so they'd rather indirectly insult our intelligence,indirectly call us liars or simply usher us away with a condescending;
"Oh sir....sir,sir,sir.....they ALL do that sir.....really sir...sir should be a bit more knowledgable about the intricacies of electric steering sir...run along,there's a good little mug"
Picture Stephen Fry with an Audi badge,then you'll get my drift.