- Joined
- Jun 15, 2011
- Messages
- 828
- Reaction score
- 121
- Points
- 43
- Location
- County Durham
- Website
- www.juicydetailing.co.uk
As you know we have purchased a solar S3 from Guildford Audi. Now due to the distance which would be a 6 to 7 hour drive if not more we had received numerous photos of the car and assurances regarding it's condition. So when the car landed at the unit at 10am this morning we were very surprised considering the checks that the cars go through before being taken away.
I can't post a photo as I'm on my iPad and ive not loaded it to photo bucket but if you want to check out my Facebook page (Juicyjen Chambers) you can see a not so nice photo of the front bumper. On the passenger side just below the grill there was a large area where the lacquer is coming off. It actually looked like the bumper had been resprayed or smart repaired, to say I was disappointed was a big understatement as I've been excited for the last week with it's immanent arrival.
We were on the phone to the dealer straight away and tbh it ended with Andrew being told that we should expect this of a 2 year old car! The sales manager was annoyed with us as we wanted the car returned and issue corrected or simply we would pull out of the deal. The guy ended up saying to us well send it back and we'll stick it up for sale again, no compromise or anything....this got our backs up immediately.
So after the driver took the car Andrew decided to send an email to the General Sales manager (Kenny) regarding our treatment and how we felt. Within what seemed a matter of seconds Kenny called us to assess the situation. Funnily enough his back ground is detailing and knew exactly where I was coming from in respect that I'm going to use this as a show car and demonstration what I do. So rather than feeling like I was just OCD and should accept it he has taken ownership of the problem and will be bending over backwards to get this sorted out for us. In the end yes there was a mistake/issue but our faith has been restored (fingers crossed)!
My biggest concern is the colour match which I know from Ford ST orange is always hard but I'm hopeful that when we go down and collect it (they have agreed to pay for our fuel) it will be right.
On the plus side we are collecting the TTRS tomorrow
I can't post a photo as I'm on my iPad and ive not loaded it to photo bucket but if you want to check out my Facebook page (Juicyjen Chambers) you can see a not so nice photo of the front bumper. On the passenger side just below the grill there was a large area where the lacquer is coming off. It actually looked like the bumper had been resprayed or smart repaired, to say I was disappointed was a big understatement as I've been excited for the last week with it's immanent arrival.
We were on the phone to the dealer straight away and tbh it ended with Andrew being told that we should expect this of a 2 year old car! The sales manager was annoyed with us as we wanted the car returned and issue corrected or simply we would pull out of the deal. The guy ended up saying to us well send it back and we'll stick it up for sale again, no compromise or anything....this got our backs up immediately.
So after the driver took the car Andrew decided to send an email to the General Sales manager (Kenny) regarding our treatment and how we felt. Within what seemed a matter of seconds Kenny called us to assess the situation. Funnily enough his back ground is detailing and knew exactly where I was coming from in respect that I'm going to use this as a show car and demonstration what I do. So rather than feeling like I was just OCD and should accept it he has taken ownership of the problem and will be bending over backwards to get this sorted out for us. In the end yes there was a mistake/issue but our faith has been restored (fingers crossed)!
My biggest concern is the colour match which I know from Ford ST orange is always hard but I'm hopeful that when we go down and collect it (they have agreed to pay for our fuel) it will be right.
On the plus side we are collecting the TTRS tomorrow