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yourAudi - Track New Car Order

Bristle Hound May 27, 2015

  1. Bristle Hound

    Bristle Hound Moderator Staff Member Moderator MQB Platform

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    This is still in the Beta stage but it does work

    https://www.audi.co.uk/content/audi/youraudi/youraudi-login.html#/learnmore/landing

    Create an account and then use your order number and post code and it adds your order to your account. Then click a link on there to show your cars build status

    Thanks to @Lastkill21 for info

    Edit as of 280515 - Just to make people aware. Some of my options were not listed in the spec section. So ALWAYS, if in doubt about anything in relation to your Audi order, speak to your supplying Dealer. Don't forget yourAudi is still in beta mode
     
    RedTurtle and josedebardi like this.
  2. The Challinor

    The Challinor Well-Known Member Audi S3

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    About time
     
  3. GRE57Y

    GRE57Y Active Member

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    Haha! Was just about to search the threads for this link as I've just received the order number this morning! Great work!
     
  4. GRE57Y

    GRE57Y Active Member

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    It's not recognising my order number? Any ideas? Tried their postcode as well as it's been their vehicle changed across to my spec and will be allocated to me instead of dealership stock.
     
  5. ChinsTTS

    ChinsTTS Member Audi S1 Audi RS3

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    I had the same issue. Call Audi Customer service, give them your order number and they will get technical to sort. Took 24-48 hours to fix the link.
     
  6. ctrlbreak

    ctrlbreak New Member

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    Anyone been able to sort out getting access if your order number/postcode combo gets rejected?

    I called Audi Customer service and they were friendly but useless - didn't really know about myAudi and didn't know how to make it work - suggested contacting the dealer.

    I'm sure the order number is correct (in fact, they confirmed my BW over the phone), but I suspect my postcode is not matching...

    Any advice gratefully received!
     
  7. josedebardi

    josedebardi Well-Known Member VCDS Map User Team Panther Audi RS3

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    When I called CS about it they knew exactly what I was talking about and I got a call back within 24 hours from their dedicated tech team that are rolling the new site out. Maybe call again and hope for a better operator!?
     
  8. alijnclarke

    alijnclarke Active Member Team Sepang Audi S3 quattro

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    I've just got off the phone with them as I can't get it to recognise my order number either, they say that it only works once the build week has been locked and mine apparently hasn't even though I can no longer change my spec.

    Is that normal? Something doesn't sound quite right to me
     
  9. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    Did everyone get their order number when they ordered or afterwards? Stupid question I know, but my order number is only 7 numbers long and it should be 8. Tried speaking to the dealer a few times, and I'm still waiting for a call back!
     
  10. josedebardi

    josedebardi Well-Known Member VCDS Map User Team Panther Audi RS3

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    Mine was on the paperwork I got given at the point of ordering.
     
  11. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    I'll recheck my paper work then. Like I say the order number I've seen is only 7 digits.

    Hopefully I've misread it!

    Cheers
     
  12. terminator x

    terminator x Well-Known Member Team Nardo Audi RS4

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    Being built 16 Nov 2015 :rockwoot:

    TX.

    PS on my paperwork it is the "stock number" not order number.
     
  13. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    I've got my order no. now but when I try to enter the details it just says the info isn't recognised! Has the dealer fobbed me off with some random number of does it take a while to be activated on the system?

    It's very frustrating! I know it's not going to tell me much, but I'd just like for it to work!
     
  14. 81llyh

    81llyh Well-Known Member Team Navarra Team Glacier Team V6 Team Sepang Audi RS3 Audi S4

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    I now also have my order number but it doesn't recognise it
     
  15. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    Just spoke to Audi and the guy said the website is down, and they don't know when it's going to be working again!

    I'd this true? Can anyone still log on?
     
  16. 81llyh

    81llyh Well-Known Member Team Navarra Team Glacier Team V6 Team Sepang Audi RS3 Audi S4

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    I called 3 times and spoke to 3 different people and they all said the website is down. I told them to forward my details to the technical team but didn't get anywhere with that
     
  17. Nimbus265

    Nimbus265 Guest

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    Mines been working all-over this period.
     
  18. 81llyh

    81llyh Well-Known Member Team Navarra Team Glacier Team V6 Team Sepang Audi RS3 Audi S4

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    I've spoke to them again today and it's the same answer. You can't track online until your BW is locked in
     
  19. josedebardi

    josedebardi Well-Known Member VCDS Map User Team Panther Audi RS3

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    You're being fed dog poo mate - plenty of people can see the tracking before BW lock!
     
    81llyh likes this.
  20. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    This is ******* me off a bit now! Loads of people have access to your audi but they keep telling me it's down!

    Might phone them again tomorrow and blast them!

    You'd think audi being as big as they are would be able to get this right!
     
  21. 81llyh

    81llyh Well-Known Member Team Navarra Team Glacier Team V6 Team Sepang Audi RS3 Audi S4

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    I don't know what else to say.. Spoke to 4 different people now at Audi customer services. Ive told them I know a few people who are able to track even though their bw isn't locked. They haven't got a clue as to why that is but are adamant that till bw isn't locked I can't track.
     
  22. josedebardi

    josedebardi Well-Known Member VCDS Map User Team Panther Audi RS3

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    I think the fact it is still in beta is a lot to do with it - they are probably wanting to limit users.
     
    81llyh likes this.
  23. Nimbus265

    Nimbus265 Guest

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    Build week confirmed is Code 20: mine has been at Code 10 ( provisional) since May, and my BW has moved 7 times. You are being fed cr@P.
     
    81llyh likes this.
  24. 81llyh

    81llyh Well-Known Member Team Navarra Team Glacier Team V6 Team Sepang Audi RS3 Audi S4

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    They are going to reset my account so I re-register again tomorrow, They say that may work..
     
  25. alijnclarke

    alijnclarke Active Member Team Sepang Audi S3 quattro

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    They said the same thing to me about the BW lock, but i was sure i was being fobbed off
     
  26. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    It's all bullshit!

    I soke to yet another person today. Explained to him that it doesn't recognise my details and he said that yep the system is down.
    I then told him that I know loads of people who are logging in still. He quickly then said that it's because I ordered on the 27th of July my order number isn't registered or on the system yet!

    Think I'm being fobbed off!!
     
  27. Spaceman_RS3

    Spaceman_RS3 Well-Known Member Team Ibis Team Panther Audi RS3 Audi S4 Audi Avant Owner Group

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    my dealer was telling me same the other day that can take up to 4 weeks for the system to catch up with the order number but believed a build week and the order would show prob sooner than the 4 weeks.
     
  28. Spaceman_RS3

    Spaceman_RS3 Well-Known Member Team Ibis Team Panther Audi RS3 Audi S4 Audi Avant Owner Group

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    4th august i ordered and the order was put through to audi on the 5th
     
  29. terminator x

    terminator x Well-Known Member Team Nardo Audi RS4

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    LOL mine is now 19 October!

    TX.
     
    81llyh likes this.
  30. Spaceman_RS3

    Spaceman_RS3 Well-Known Member Team Ibis Team Panther Audi RS3 Audi S4 Audi Avant Owner Group

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    Got my order number and done the tracker just says order received dunno how to get to the page with build details
     
  31. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    When did you order spaceman?

    My order number still isn't working and I ordered 27th July! Audi said it takes a few weeks to get on the system. This was after they tried to tell me that the system wasn't working anymore!
     
  32. Spaceman_RS3

    Spaceman_RS3 Well-Known Member Team Ibis Team Panther Audi RS3 Audi S4 Audi Avant Owner Group

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    Says order was sent to Audi the 6th August and I agreed the deal the 5th August
     
  33. 81llyh

    81llyh Well-Known Member Team Navarra Team Glacier Team V6 Team Sepang Audi RS3 Audi S4

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    Something isn't right! I ordered on the 1st and I'm not able to track online! Going to ring them tomorrow again
     
  34. R55ENS

    R55ENS Active Member Audi RS3 Audi RS4

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    Me too! Going to give them both barells.
     
    81llyh likes this.
  35. monopole

    monopole Well-Known Member

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    [​IMG]
     
    R55ENS likes this.
  36. 81llyh

    81llyh Well-Known Member Team Navarra Team Glacier Team V6 Team Sepang Audi RS3 Audi S4

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    Didn't need to call them as I can now track it online!
     
    Nimbus265 likes this.
  37. Yeoy

    Yeoy Member

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  38. monopole

    monopole Well-Known Member

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    :yellowrs4:


    :)


    [​IMG]
     
    R55ENS and 81llyh like this.
  39. ctrlbreak

    ctrlbreak New Member

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    I still can't track mine online despite my dealer and audi customer services both being able to confirm my BW (48) over the phone. Annoying! Customer services don't seem to have any clue how to make it work either...
     
  40. Rs1

    Rs1 Member

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    I've been tracking mine for 4 weeks....still no build week...very frustrating
     
    RGBARGEE likes this.

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